Top 107 Desk agent Jobs in Columbus

Bilingual Quality Assurance Specialist
Fortuity —Columbus, OH
- $21 - $25 an hour
- Full-time
- 18 years or older
- Computer literacy
- Writing skills
- Opportunities for advancement
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8d
Front Desk Agent - Second Shift
Renaissance Columbus Downtown Hotel —Columbus, OH
- $17 an hour
- Weekends as needed
- Research
- Hotel
- Computer skills
- Free parking
- Commuter assistance
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9d
Front Desk Agent
Hyatt Columbus/Polaris —Columbus, OH
- $16 - $17 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
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Hotel Front Desk Agent Full and Part-Time
Courtyard Marriott Columbus OSU —Columbus, OH
- Part-time
- Background check
- Hotel
- High school diploma or GED
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Front Desk Agent
Home2 Suites by Hilton Columbus Downtown —Columbus, OH
- $16 a year
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
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Front Desk Agent
Image Hotel Management —Grove City, OH
- 8 hour shift
- Computer literacy
- Hotel
- Communication skills
- Health insurance
- Dental insurance
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Fairfield Inn By Marriott Hotel Front Desk Agent Part Time
Fairfield Inn & Suites Hilliard West Columbus —Columbus, OH
- $15 - $16 an hour
- Part-time
- Hotel
- Entry level
- Paid time off
- Employee discount
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Call Center Customer Service Agent
Fortuity —Columbus, OH
- $16 - $20 an hour
- Seasonal
- Writing skills
- High school diploma or GED
- Communication skills
- Free parking
- Opportunities for advancement
Quick Apply
Guest Service Representative
Columbus Airport Marriott —Columbus, OH
- $15.00 - $16.50 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Health insurance
- Dental insurance
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Front Desk Agent
DOUBLETREE DUBLIN —Dublin, OH
- $15 - $16 an hour
- Weekends as needed
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Hotel Front Desk Agent
TownePlace Suites by Marriott Columbus Dublin —Dublin, OH
- $15 - $16 an hour
- Full-time
- Computer literacy
- English
- Hotel
- Employee discount
- Opportunities for advancement
Quick Apply
Front Desk Agent
Courtyard - Columbus Airport —Columbus, OH
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Front Desk Agent
Hampton Inn Columbus/Easton —Columbus, OH
- $16 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Homewood Suites Columbus Hilliard - Front Desk Agent
Aimbridge Hospitality —Hilliard, OH
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Unarmed Uniformed Security Agent-Groveport, OH
Triumph Protection Group —Groveport, OH
- $19.50 an hour
- Full-time
- Ability to walk for extended periods
- Ability to climb stairs
- High school diploma or GED
Quick Apply
5d
Front Desk Agent
Innvite Hospitality —Columbus, OH
- $12 - $15 an hour
- Full-time
- Spanish
- Sales
- Computer literacy
- Paid holidays
- Employee discount
Quick Apply
Front Desk Guest Service Agent 2nd Shift 3pm - 11pm / Homewood Suites by Hilton Polaris
HOMEWOOD POLARIS —Columbus, OH
- Weekends as needed
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Front Desk Agent
Zolidco —Columbus, OH
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
11d
Front Desk Agent Overnights - FT
Hollywood Casino at Columbus —Columbus, OH
- Weekends as needed
- Spanish
- Computer literacy
- English
Guest Service Representative (Front Desk Agent) - WoodSpring Suites
J&P Hospitality Management, LLC —Urbancrest, OH
- $16 - $18 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply

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desk agent jobs near columbus

Bilingual Quality Assurance Specialist

Fortuity -
Columbus, OH

Quick Apply

Job Details

Permanent | Full-time
$21 - $25 an hour
8 days ago

Benefits

On-site gym
Opportunities for advancement

Qualifications

Foreign language proficiency
Customer communication
High school diploma or GED
Data-driven problem-solving

Full Job Description

Quality Assurance Specialist

Bilingual English/Spanish

At Fortuity we believe in our people, and in doing good business for the good of our community. Here, you will be part of a growing organization with an opportunity for career development and advancement. Fortuity provides customer service and sales support for corporate clients through engaged and professional teams of experienced agents.

Summary:

The Bilingual Quality Assurance Specialist will gather and analyze agent call data for the organization, supporting training and leadership in making informed and objective training improvements and performance managements decisions. This role reviews quality metrics and ensures compliance with client standards and procedures for each interaction, identifies opportunities for improvement, and makes recommendations to maximize service and quality.

Pay: $21-25/hr depending on experience

Location: Columbus, OH (onsite at 775 West Broad street) and Phoenix, AZ (Remote)

Assignment: Full Time, Permanent, Non-Exempt

Responsibilities:

Participate client training programs to develop, implement, and manage quality monitoring processes
Communicate client and organizational quality standards and parameters to quality assurance (QA) team, customer service operations team, and other appropriate staff
Review English and Spanish language agent live interactions with customers via telephone, email, online chat, or in person for compliance with client standards and procedures
Identify and analyze issues and continuous improvement opportunities across functional areas; recommending and facilitating solutions to streamline processes
Assist in training, coaching, and developing associates for improvement and continuous growth
Support the resolution of escalated customer issues and report trending issues
Maintain compliance with federal, state, and local laws, as well as client and organizational regulations, guidelines, and policies
Comply with all industry regulations and security protocols
Safeguard all non-public personal information (NPI) and always maintain strict confidentiality
Perform other related duties as assigned

Education/Experience:

High school diploma or equivalent required
2+ years of training or quality assurance (QA) experience required; call center specific experience highly preferred

Knowledge/Skills:

Must be bilingual with fluent proficiency in English and Spanish written and spoken communications
Excellent verbal and written communication skills including active listening
Excellent analytical and problem-solving skills with attention to detail
Strong coaching and leadership skills with a focus on team development and mentorship
Proficient computer skills with the ability to learn new software and operate multiple screens
Ability to maintain a high level of professionalism and act with integrity in stressful situations

Additional Requirements:

Must be at least 18 years old
Must be a US citizen
Must successfully pass a background investigation and federal MRPT suitability screening prior to starting the position
Ability to work independently and as a part of a team
Flexibility to work adjusted shifts, as necessary
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times

Are you ready to join us in a welcoming team environment that values your contributions and helps you make a real difference in people’s lives? Start your career with Fortuity today!

What differentiates Fortuity and makes us an employer of choice?

Total Rewards:

Competitive base pay with incentive opportunities
Basic essential coverage insurance plans for all associates
OnDemand Pay

Additional On-site Offerings:

Fresh market vending
On-Site fitness center
Clean, climate-controlled environment

…And more!

Fortuity Calling, LLC, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Quick Apply

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