Top 22 Desk tier 1 Jobs in Columbus

Entry-Level IT Support Associate
Expedient —Dublin, OH
- $32,000 - $37,000 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Computer networking
- Paid training
- Disability insurance
Quick Apply
8d
Help Desk Support Specialist II
Intelliguard Group, LLC —Columbus, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- AD&D insurance
- Disability insurance
Quick Apply
9d
Customer Support Specialist
The Greentree Group —Reynoldsburg, OH
- $45,000 - $55,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Paid training
- Paid parental leave
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IS Customer Service Analyst II - RIS
Nationwide Children's Hospital —Columbus, OH
- Full-time
- Mid-level
- 3 years
- Ability to climb stairs
IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
- $60,000 - $72,000 a year
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
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Guest Service Agent
TWIN TIER HOSPITALITY —Columbus, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Front Office Coordinator
Express Wash Concepts LLC —Etna, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health savings account
- Disability insurance
Quick Apply
Sr. IT Lifecycle & Support Specialist
Highlights for Children —Columbus, OH
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Windows
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Night Auditor
TWIN TIER HOSPITALITY —Columbus, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
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POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply
Engineer: Tier 1 (On-site)
Trace3 —Columbus, OH
- $80,000 - $85,000 a year
- English
- Research
- Mid-level
- Health savings account
- Disability insurance
IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
- Microsoft Outlook
- Research
- Mid-level
- Health savings account
- Disability insurance
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Guest Experience Associate
TOCA Football —Columbus, OH
- Part-time
- Communication skills
- Entry level
- Employee assistance program
- Employee discount
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Information Technology Supervisor 3 (PN 20079216)
State of Ohio - Developmental Disabilities - Central Office —Columbus, OH
- $48.93 an hour
- Overtime
- Computer Science
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
11d
Van Driver/ Guest Service Agent
TWIN TIER HOSPITALITY —Columbus, OH
- 8 hour shift
- Background check
- Computer literacy
- No high school diploma
Quick Apply
Software Developer– Columbus OH
Cogent Communications —Columbus, OH
- $80,000 - $110,000 a year
- Email
- Computer science
- Computer Science
- Customer service
- Disability insurance
- Health insurance
Quick Apply
Network Escalation Engineer
IP Pathways —Columbus, OH
- Online Application
- 5 years
- Office
- Continuous improvement
- 401(k) matching
Quick Apply
IT Service Desk Specialist (Third Shift)
Abercrombie & Fitch Co. —New Albany, OH
- Overnight shift
- Microsoft Outlook
- Computer literacy
- Bachelor of Science
- Store discount
- Paid parental leave
12d

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IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
Associate or bachelor’s degree in an information technology related field. Provides technical support and guidance to end users, resolving issues in…
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4d
Help Desk Support Specialist II
Intelliguard Group, LLC —Columbus, OH
Experience with endpoint management/patching tools (e.g., ManageEngine Endpoint Central), endpoint protection (e.g., Huntress EDR), or remote support tools (e.g…
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Entry-Level IT Support Associate
Expedient —Dublin, OH
We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc.
$32,000 - $37,000 a year
Quick Apply
8d
Help Desk Support Specialist II
Intelliguard Group, LLC —Columbus, OH
Experience with endpoint management/patching tools (e.g., ManageEngine Endpoint Central), endpoint protection (e.g., Huntress EDR), or remote support tools (e.g…
Quick Apply
9d

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Entry-Level IT Support Associate

Expedient -
Dublin, OH

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Job Details

Full-time
$32,000 - $37,000 a year
8 days ago

Benefits

Paid training
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
On-the-job training
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Access control systems
Physical security
On-site technical support
Email customer support
Technical support via phone
Serving clients
Phone communication
Data security protocols
CCNA
In-person customer service
Disaster recovery
Windows
Technology security practices
IT infrastructure
Analysis skills
Task prioritization
Receiving shipments
Customer engagement
Virtualization
CompTIA Network+
Shipping and receiving inventory management
Computer networking
Trade school
Linux
Access control management
Technical support via email
Associate's degree
Communication skills
CompTIA A+
Entry level

Full Job Description

Expedient is hiring an entry-level opportunity that offers a fast-track to learning, promotion and career growth. The IT Support Associate, in our Columbus / Dublin, Ohio data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure.

If you are looking for an opportunity to gain valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role.

Expedient provides multi-cloud platforms, offers hosting and cyber security, and data center infrastructure as a service (IaaS) solutions to its clients. For more information about our cloud technology and solutions, please visit us at www.expedient.com

Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school or work experience. However, on-the-job training covers the technology and the business of Expedient as well as learning opportunities regarding basic support requests, monitoring and client service.

The Schedule and Shift Premium: this position operates on a regular schedule of Monday through Friday, 8am-4pm local time and includes an additional bonus, paid out upon completion of the initial training.

Professional Development & Training: Expedient places high value on professional development and education. We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc. Certain certifications that are higher in difficulty to obtain have attached bonuses for completion.

Rate of Pay: The hourly rate of pay is closely based on your technical experience and knowledge, work experience and/or academic experience. This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn, so any level of experience will be considered. Range of pay of $32,000 - $37,000 per year, paid out hourly, can vary depending on market and shift.

PLEASE NOTE: We are an essential business due to our support of clients in industries such as healthcare, financial services, public utilities and other critical infrastructure. Because this is considered a critical position in the organization, a physical presence, on-site in the data center is required. As a result, every effort is being made to ensure the protection of our employees and our job candidates in the data center.

What You'll Do:

Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc.
Follow strict security protocols to allow client access requests inside the data center using specific access control criteria
- for example, if a client requests to remove equipment without prior notification or as per contractual obligation
Follow shipping and receiving procedures to ensure the secure transport of materials to and from the facility
Cover the front desk phone, and conduct physical and virtual security checks
Process and prioritize client and employee technical requests by phone, email or in person
Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support

What We Are Looking For:

Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)
A strong passion for a career in IT and/or technology and evidence showing IT experience
Associate degree in a technical discipline or technical equivalent work experience
Previous exposure to or experience in an IT environment
Previous customer-service work experience
Must always be professional and patient, as this is a client-facing role
Excellent written and verbal communication skills
Strong analytical and independent problem-solving skills
Ability to prioritize and manage multiple responsibilities that are time-sensitive
Having a willingness and ability to learn quickly
Must pass pre-employment screens

Physical Tasks/Demands:

Sitting - stationary/seated position during the workday in order to check in visitors
Walking - must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center
Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware
Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required

WORKING FOR EXPEDIENT
We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.

For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.

We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.

Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.

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Refine Your Search

desk tier 1 jobs in columbus

Entry-Level IT Support Associate

Help Desk Support Specialist II

Customer Support Specialist

IS Customer Service Analyst II - RIS

IT Help Desk Technician II

Guest Service Agent

Front Office Coordinator

Sr. IT Lifecycle & Support Specialist

Night Auditor

POS Support Agent

Engineer: Tier 1 (On-site)

IT Support Specialist II

Guest Experience Associate

Information Technology Supervisor 3 (PN 20079216)

Van Driver/ Guest Service Agent

Software Developer– Columbus OH

Network Escalation Engineer

IT Service Desk Specialist (Third Shift)

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