Top 11 Desktop support manager Jobs in Columbus

Client Support Manager
Keep it Simple Storage —Columbus, OH
- $18 - $25 an hour
- Part-time
- Hybrid work
- Spanish
- English
- Mid-level
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2d
Technical Service Operations Manager
Xerox —Westerville, OH
- $60,377 - $80,000 a year
- Full-time
- Mid-level
- Analysis skills
- Conflict management
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
- $41,250 - $68,750 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- 4 years
- Wellness program
- Health savings account
2d
IT Manager
MA Design —Columbus, OH
- Google Workspace
- Azure
- Computer Science
- Profit sharing
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Tech Support Lead
The Christian and Missionary Alliance —Reynoldsburg, OH
- $59,000 - $69,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Mid-level
- 3 years
- Paid jury duty
- Health savings account
Operations Training Manager (Remote)
SOLV Energy, LLC —Columbus, OH
- $106,669 - $128,003 a year
- Full-time
- Remote
- Construction site
- ERP systems
- Project management
- Paid holidays
- Disability insurance
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1d
AI Enablement Manager
Crowe —Columbus, OH
- $87,200 - $179,500 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Mentoring
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Data & Analytics Enablement Analyst- Center of Excellence Lead
Citizens Financial Group —Columbus, OH
- $110,000 - $145,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance

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Client Support Manager
Keep it Simple Storage —Columbus, OH
Clearing the client inbox and knocking out a few lock-troubleshooting calls. A reliable internet connection and a quiet, professional space to take calls from.
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Technical Service Operations Manager
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Client Support Manager

Keep it Simple Storage
Columbus, OH

Quick Apply

Job Details

Part-time
$18 - $25 an hour
2 days ago

Qualifications

Non-technical user support
Email customer support
Technical support via phone
Phone communication
Coaching
Technical support via email
Client interaction via phone calls

Full Job Description

Client Support Manager — WeekendsKeep It Simple Storage (KISS) · Remote (U.S.-based) · Weekends, Sat & Sun 10am–8pm ET · Path to full-timeRead this part first

We're not looking for someone to sit in a queue and close tickets. We're looking for a person who owns the client experience at KISS — the go-to who makes sure every owner, manager, and tenant gets a fast, clear, complete answer every single time.

If that sounds like a real job and not a job-posting cliché, keep reading.

Quick heads-up: this is a remote, weekend role — Saturdays and Sundays, 10am–8pm Eastern, worked from wherever you are in the U.S. It's a genuine foot in the door: crush it here and there's a real path to a full-time spot on our team.

Who we are

KISS makes self-storage simple. Our OneLock smart-lock platform — the physical locks, the OneLock Access app tenants use, the OneLock Manager app operators use, and the dashboard behind it all — replaces clunky old keys and padlocks with something people can actually run from their phone.

Our clients are storage facility owners and managers. When they win, we win. Your entire job is making sure they win.

What you'll actually do

This role wears two hats, and you'll switch between them all day:

Hat #1 — The support pro. You're the front door. Every incoming client email, every phone call from an owner or manager, every "my tenant can't get into unit 214" — that lands with you. You'll troubleshoot smart-lock issues (cylinder, disc, latch, entry devices), walk people through the apps, and solve the problem calmly and completely. You know our platform cold, so you're the person who actually fixes things instead of escalating everything.

Hat #2 — The proactive one. This is the part most support people never touch. When a client signs on, you don't just wait for them to call — you walk alongside their rollout. You track where each client is, notice when someone's stalled out and sitting on their units, and proactively reach out to get them unstuck. You coach adoption. You make sure they're actually using what they bought and having a smooth experience with it. Fewer problems down the road, happier clients today.

In short: you keep clients moving, keep them happy, and keep them from getting stuck.

A typical weekend shift might look like

Clearing the client inbox and knocking out a few lock-troubleshooting calls
Checking in on three clients mid-rollout — one's flying, one needs a quick coaching call, one hasn't logged in for two weeks (time to reach out)
Hopping on a call with a facility manager who's hit a snag with the Manager app and getting them sorted
Updating your notes so nothing and no one falls through the cracks
Being the person clients can reach on a Saturday or Sunday — when a lot of other support lines have gone dark, you're the reason KISS feels dependable

You should apply if you're...

A genuinely good communicator — clear, warm, and calm whether you're typing an email or talking someone off a ledge on the phone
Tech-comfortable — you can learn a hardware + software platform fast and explain it to someone who is not tech-comfortable
Proactive, not reactive — you reach out before problems blow up, and "I'll follow up" actually means you follow up
Organized to the point of slightly annoying — you track your clients, your rollouts, and your open loops without being reminded
A problem-solver who takes ownership — you'd rather figure it out than pass it along
Energized by other people winning — a client's successful rollout genuinely makes your day
Available every weekend — Saturday and Sunday, 10am–8pm ET (with the option to pick up more weekend hours if you want them)

This probably isn't your gig if...

You want a heads-down role with minimal phone or people contact
You like a rigid script and get thrown when a problem doesn't match the playbook
"Proactive outreach" sounds like extra work you'd rather skip
You need to be told exactly what to do next, every time
You see support as just closing tickets, not owning the whole client relationship
You don't have a quiet, reliable spot to take calls from (this is remote)
You can only work weekdays — this role is Saturdays and Sundays

What we're looking for

Must-haves

Strong written and verbal communication
Comfort troubleshooting tech and coaching non-technical people through it
Solid organization and follow-through — you can juggle many clients at once
Comfortable owning both phone and email channels
Available to work every weekend (Sat & Sun, 10am–8pm ET)
A reliable internet connection and a quiet, professional space to take calls from

Nice-to-haves (bonus points)

Experience in self-storage or property management
Customer success or account management background
Familiarity with smart locks, IoT, or hardware troubleshooting
Bilingual (English/Spanish)

The logistics

Title: Client Support Manager (Weekends)
Location: Remote (U.S.-based)
Schedule: Weekends — Saturday & Sunday, 10:00am–8:00pm ET (~20 hrs/week), with additional weekend hours available if you want them
Growth: A foot-in-the-door role with a real path to a full-time position for the right person
Type: Part Time
Compensation: $18/hr - $25/hr

How to apply

Please email [email protected] your resume and a few good days and times to set up an interview

Tell us about a time you turned a frustrated customer into a happy one — we care more about that story than a perfectly formatted resume.

Pay: $18.00 - $25.00 per hour

Work Location: Hybrid remote in Columbus, OH 43212

Quick Apply

Refine Your Search

desktop support manager jobs in columbus

Client Support Manager

Technical Service Operations Manager

Technology Solution Center Analyst Lead

IT Manager

Tech Support Lead

Operations Training Manager (Remote)

AI Enablement Manager

Data & Analytics Enablement Analyst- Center of Excellence Lead

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