Top 21 Desktop support technician – level Jobs in Columbus

IT Helpdesk Technician
STAQ Pharma Inc —Columbus, OH
- Full-time
- Computer science
- Computer Science
- Data entry
Quick Apply
Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
- Full-time
- Microsoft Outlook
- Office
- Windows
- Paid training
- Health savings account
12d
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
- $25.66 - $30.06 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Travel
- Disability insurance
- Health insurance
Quick Apply
TP- Desktop Support Analyst
TP Mechanical —Columbus, OH
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
- $25.66 - $30.06 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Travel
- Disability insurance
- Health insurance
Quick Apply
12d
TP- Desktop Support Analyst
TP Mechanical Contractors LLC —Columbus, OH
- Microsoft Outlook
- 5 years
- Mid-level
Quick Apply
Help Desk Technician
Astute Technology Management —Columbus, OH
- $19 - $24 an hour
- Full-time
- Mid-level
- Office
- Windows
- AD&D insurance
- Paid holidays
Quick Apply
2d
Controls Technician - Night Shift
Abbott Laboratories —Columbus, OH
- $24.65 - $49.25 an hour
- Full-time
- High school diploma or GED
- Children
- US work authorization
- Paid holidays
- Health insurance
2d
Maintenance Apprentice
NATIONAL YOUTH ADVOCATE PROGRAM —Columbus, OH
- $20 an hour
- Full-time
- Carpentry
- Word processing
- High school diploma or GED
- Mileage reimbursement
- Paid holidays
Quick Apply
Lead Data Center Cabling Technician
Align Communications —Columbus, OH
- Extended hours
- Construction site
- Mid-level
- Travel
- Paid training
- Paid time off
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Engineer: Tier 1 (On-site)
Trace3 —Columbus, OH
- $80,000 - $85,000 a year
- English
- Research
- Mid-level
- Health savings account
- Disability insurance
Sr. Dispatcher
Shentel —Columbus, OH
- $33,000 - $45,000 a year
- Online Application
- Microsoft Word
- Mid-level
- High school diploma or GED
Quick Apply
8d
IT Field Support Technician
LifeStance Health —Hilliard, OH
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Quick Apply
11d

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IT Helpdesk Technician
STAQ Pharma Inc —Columbus, OH
Participate in ongoing training to develop technical and compliance-related skills. Certification in Information Technology, Computer Science, or related field;…
Quick Apply
Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
12d

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desktop support technician – level jobs near columbus

IT Helpdesk Technician

STAQ Pharma Inc -
Columbus, OH

Quick Apply

Job Details

Full-time

Qualifications

Equipment service recordkeeping
Endpoint Security
Knowledge management
Mobile device support
Network hardware support
Email customer support
Technical support via phone
IT user and group management
Phone communication
IT asset management
Standard Operating Procedures (SOPs) implementation
Technical documentation
Software deployment
Incident management software
In-person customer service
Hardware maintenance
Operating system updates
Incident Escalation
Printer (troubleshooting support)
Maintenance activity documentation
Information security compliance
Data integrity and documentation
Patch management
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Incident management operations support
Compliance documentation

Full Job Description

Job Summary:

The IT Helpdesk Technician serves as the first point of contact for employees seeking technical assistance within a regulated pharmaceutical manufacturing environment. This entry-level position provides day-to-day support for computers, mobile devices, and networked systems while ensuring all work is performed in accordance with company policies.

The Helpdesk Technician assists with troubleshooting, imaging, deploying, and maintaining end-user devices and applications, escalating complex issues to the IT Support Technician or IT Manager as needed. This role is ideal for a motivated individual looking to build a strong technical foundation and advance within the IT department.

Required Skills/Abilities:

Helpdesk & End-User Support

Serve as the initial point of contact for all IT incidents, service requests, and inquiries via phone, email, or in-person.
Log, categorize, and track all support requests using the IT ticketing system, ensuring timely communication and resolution.
Provide Tier I support for desktops, laptops, mobile devices, printers, and peripherals.
Troubleshoot software, network connectivity, and hardware issues with minimal supervision.
Reset passwords, unlock accounts, and assist with user access requests under direction from the IT Manager or Support Technician.
Escalate recurring or complex issues through the appropriate channels while maintaining clear documentation.

System Setup & Maintenance

Assist with imaging, configuration, and deployment of new workstations and laptops in accordance with IT and validation procedures.
Maintain physical and digital IT asset inventory, including serial numbers, user assignments, and lifecycle tracking.
Support deployment and maintenance of hardware such as monitors, printers, phones, and network drops.
Assist with ensuring all end-user devices are compliant with security policies, patches, and antivirus updates.

Documentation & Compliance

Maintain accurate service records, equipment logs, and troubleshooting notes consistent with company documentation practices.
Follow approved SOPs and IT policies to ensure data integrity and compliance with company requirements.
Support preparation for IT-related audits by ensuring helpdesk documentation is complete and traceable.
Assist with validating IT systems and equipment under supervision, following established company protocols.

Team Collaboration & Professional Growth

Collaborate with the IT Support Technician, Systems Analyst, and Information Security Manager to resolve cross-functional IT issues.
Participate in ongoing training to develop technical and compliance-related skills.
Contribute to departmental improvement efforts, knowledgebase articles, and standard operating documentation.
Demonstrate strong customer service and communication skills to foster a positive IT support experience across departments.

Qualifications

Certification in Information Technology, Computer Science, or related field; or equivalent hands-on experience.
1+ years of experience providing technical support or customer service in a professional setting (internship or co-op experience acceptable).
Familiarity with Windows 10/11, Microsoft 365, and Active Directory environments.
Basic understanding of networking concepts (IP addressing, DNS, DHCP, VPN).
Strong problem-solving, documentation, and communication skills.
Ability to follow established procedures and maintain detailed records in a regulated environment.

Preferred Skills

Experience in a cGMP manufacturing setting.
Familiarity with IT ticketing systems and imaging tools.
Basic knowledge of endpoint security, patching, or asset management tools.
Certifications such as CompTIA A+ or ITIL Foundation are a plus.

The application window for this position is anticipated to be open at least 40 days

Quick Apply

Refine Your Search

desktop support technician – level jobs in columbus

IT Helpdesk Technician

Service Desk Technician

IT Help Desk Technician

TP- Desktop Support Analyst

Help Desk Technician

TP- Desktop Support Analyst

Help Desk Technician

Controls Technician - Night Shift

Maintenance Apprentice

Lead Data Center Cabling Technician

Engineer: Tier 1 (On-site)

Sr. Dispatcher

IT Field Support Technician

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