Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
The Director, Global Administration (GA) leads the global administrative services organization by overseeing regional GA leaders/managers, standardizing end-to-end processes across regions, and accelerating efficiency and transformation outcomes. This role is accountable for globally consistent delivery, strong governance and controls, and modernizing the GA operating model through digitization and AI-aligned ways of working (e.g., Copilot-enabled workflows and simplified process execution).
Key Responsibilities
1) Global Leadership & Regional Oversight
Lead and coach regional GA managers/leaders to deliver consistent, high-quality administrative services while adapting to regional business needs.
Set clear expectations for service delivery, stakeholder management, and operational rigor; build a strong performance and talent pipeline across regions.
Promote a collaborative global community and shared standards by enabling knowledge-sharing and common execution practices across regions
2) Standardization of Global Processes (SOPs/DTPs)
Own the GA global process framework and drive adoption of globally standardized operating procedures and consistent ways of working.
Standardize and continuously improve the GA “processing cycle” and service workflows (e.g., calendar management, travel arrangements, expense management) to increase efficiency, quality, and predictability.
Establish and maintain global templates, documentation standards, and process ownership routines to ensure disciplined execution and audit readiness.
3) Operational Excellence, Governance, Risk & Controls
Define and enforce GA governance, controls, and compliance mechanisms, including core control points and operational controls across regions.
Ensure GA delivery aligns with enterprise standards for data quality, reliability, security, and validation where GA processes touch employee/executive data flows.
Own escalation pathways and issue management; reduce dependency on escalations through strong standard work, capability building, and process clarity.
4) Efficiency, Transformation & Service Model Modernization
Lead GA transformation initiatives to improve productivity, streamline workflows, and scale support without proportional cost growth.
Drive a “reimagined GA support model” with clearer role accountability, simplified workflows, and measurable improvements in responsiveness, workload balance, and operational consistency.
Build a continuous improvement engine: define KPIs/SLAs, analyze performance trends, and execute structured improvement plans based on stakeholder feedback
5) AI Alignment & Digitization
Sponsor adoption of Copilot-enabled workflows and practical use cases for administrative work (e.g., drafting, summarizing, searching, planning), ensuring governance and secure usage practices are embedded.
Lead GA capability uplift through structured learning channels (e.g., learning site, monthly communications, targeted thematic enablement), focused on productivity tools, Copilot, and modern digital practices.
6) Stakeholder Partnership & Executive Experience
Partner with senior leaders and stakeholders to define service expectations and deliver a trusted executive support experience—balancing consistency with tailored regional needs.
Ensure GA teams operate as trusted advisors and extensions of leadership—protecting critical executive experiences such as onboarding, transitions, and daily operations.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are
Required skills and experience
5+ years leading operations, shared services, or administrative service delivery in a global/regional model.
Demonstrated experience leading leaders (regional managers), building scalable operating rhythms, and driving adoption of standard processes.
Strong process excellence background (SOP design, documentation discipline, continuous improvement
Proven governance and controls capability; comfort operating in high-trust, high-confidentiality environments.
Strong executive presence and stakeholder management skills; ability to translate business needs into service outcomes
Experience modernizing administrative/shared services via digitization, automation, and AI enablement.
Familiarity with travel & expense processes and tools; ability to standardize end-to-end workflows across regions.
Experience building learning communities and enablement programs for operational teams (e.g., “one stop shop” learning content, newsletters, ongoing refreshers).
Compensation
The compensation range for the position in the U.S. is - $156,360 to $296,880 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part-time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.
There is a different applicable compensation range for the following work locations:
California (San Francisco Bay Area): $187,560 to $356,280
California (All Other): $171,960 to $326,520
Colorado: $156,360 to $296,880
Massachusetts: $156,360 to $326,520
New York City: $187,560 to $356,280
Washington: $171,960 to $326,520
Washington DC: $171,960 to $326,520
This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
