Top 314 Director of customer experience Jobs in Columbus

Director, Customer Relations
4 Over llc —Columbus, OH
- $140,000 - $170,000 a year
- Full-time
- Bachelor's degree
- Mentoring
- Experience equivalent to degree accepted
- AD&D insurance
- Paid holidays
21st Century Site Director United Schools Network
YWCA Columbus —Columbus, OH
- $52,000 - $54,000 a year
- Full-time
- School experience
- Classroom
- Customer service
- Health savings account
- Health insurance
Quick Apply
5d
IT Director of Professional Services
EasyIT —Dublin, OH
- $90,000 - $120,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Childcare Center Director Bilingual Spanish/English
Tierra Encantada —Powell, OH
- $59,000 - $65,000 a year
- Weekends as needed
- Background check
- Spanish
- CPR Certification
- Paid holidays
- Health insurance
Quick Apply
6d
Director of Marketing
Confidential —Columbus, OH
- From $170,000 a year
- Overtime
- Hybrid work
- Marketing
- Bachelor's degree
- Quality control
- Health insurance
- Dental insurance
Quick Apply
2d
Executive Director
Wallick Communities —Columbus, OH
- From $105,000 a year
- Background check
- 5 years
- Physical & Rehabilitation Medicine
- Paid parental leave
- Health insurance
Director, SC Finance
1-800-FLOWERS.COM, Inc. —Westerville, OH
- From $150,000 a year
- Full-time
- Hybrid work
- Oracle
- Finance
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
Business Development Director
Russ Hadick & Associates, Inc. —Columbus, OH
- $120,000 - $160,000 a year
- Full-time
- 5 years
- Bachelor's degree
- US work authorization
- AD&D insurance
- Paid holidays
Quick Apply
Director of Job & Family Services
Delaware County, OH —Delaware, OH
- $108,396 - $157,174 a year
- Full-time
- Clean driving record
- Research
- Office
- Dental insurance
- Flexible spending account
Director of Operations
LOWER LIGHTS CHRISTIAN HEALTH CENTER INC —Columbus, OH
- Nursing
- 7 years
- Master's degree
Quick Apply
Director of Security Operations NA
DHL —Westerville, OH
- Full-time
- Military
- Analysis skills
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
Customer Success Director
impact.com —Columbus, OH
- $110,000 - $135,000 a year
- Remote
- Marketing
- Bachelor's degree
- Conflict management
- Disability insurance
- Health insurance
Quick Apply
Site Director Fulfillment Center
Walgreens —Canal Winchester, OH
- $122,400 - $208,200 a year
- High school diploma or GED
- Bachelor's degree
- Travel
Director Operations
DHL —Westerville, OH
- $150,000 - $200,000 a year
- Full-time
- 3 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply
2d
Director, Guest Experience
Columbus Crew —Columbus, OH
- 8 hour shift
- 3 years
- Ability to climb stairs
- Analysis skills
Quick Apply
9d
Director of Multifamily Management (Columbus, Ohio)
Drucker and Falk LLC —Dublin, OH
- Full-time
- Data analysis skills
- Office
- Finance
Sr. Director, Facilities Leader
Macy’s —Columbus, OH
- $149,500 - $249,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Heavy lifting
- Store discount
- Paid holidays
System Director, Environmental Services
HHS Environmental Services, LLC (USA) —Columbus, OH
- $125,000 a year
- Weekends as needed
- Hospital
- Customer service
- Military
- Health insurance
- Dental insurance
Quick Apply
4d
Director of Transportation Operations
NFI Industries —Columbus, OH
- Full-time
- Microsoft Excel
- Customer service
- Bachelor's degree
Quick Apply
Director Inventory Control
DHL —Westerville, OH
- $104,000 - $198,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Warehouse experience
- Health insurance
- Dental insurance
Quick Apply

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Director, Customer Relations

4 Over llc -
Columbus, OH

Apply Now

Job Details

Full-time
$140,000 - $170,000 a year

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Life insurance

Qualifications

Customer relationship building
Managing teams in a customer support role
Team leadership
Coaching
Customer satisfaction tracking
Employee relationship building
Frontline customer support management
Change management
Managing clients in a customer support role
Team development
Data analytics
Leading team collaboration initiatives
CRM system proficiency
Process improvement planning
Business operations
Cross-functional communication
Team building

Full Job Description

At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. We take pride in fostering a safe environment for all employees.

SUMMARY:

We're seeking a strategic and results-driven Customer Relations Director to lead and scale our Customer Care Relations organization. This leader will be responsible for leading and scaling a high-performing customer service team while driving initiatives that enhance the overall customer experience both during and post purchase, while driving initiatives that improve customer satisfaction, retention, operational efficiency, long-term customer value, and supporting company growth. Reporting to the VP, eCommerce and Customer Experience, this role is responsible for ensuring every customer interaction reflects our commitment to service excellence.

Salary Range: $140,000 - $170,000 annually.

Compensation commensurate with experience.

At this time, we are not engaging with agencies or third-party recruiters. Thank you for your understanding.

DUTIES AND RESPONSIBILITIES

Leadership & Team Development

Lead, mentor, and develop Customer Support Managers, Supervisors, and team members while fostering a high-performing, customer-first culture.
Build scalable organizational structures, processes, and development plans to support future growth.
Coach leaders through performance management, career development, and succession planning.
Create an environment focused on accountability, collaboration, and continuous improvement.

Customer Experience

Champion the voice of the customer across the organization and drive initiatives that improve customer satisfaction and loyalty.
Establish customer experience standards and ensure consistent service delivery across multiple locations.
Oversee customer escalations, identify root causes, and implement long-term solutions.
Continuously evaluate customer touchpoints and recommend improvements that enhance the overall customer journey.

Operational Excellence

Lead continuous improvement initiatives to streamline workflows, increase efficiency, and improve service levels.
Develop standardized processes and best practices that create consistency across teams and locations.
Drive operational excellence through process optimization and performance management.

Performance & Analytics

Establish, monitor, and analyze KPIs related to customer satisfaction, response times, service quality, productivity, and team performance.
Utilize customer feedback and operational data to identify trends, recommend improvements, and drive business decisions.
Develop executive-level reporting that provides meaningful insights into customer experience and departmental performance.
Manage forecasting, staffing, and resource planning to support business needs.

Strategic Leadership

Provide strategic recommendations that support organizational growth and customer success.
This role partners closely with Operations, Sales, Marketing, Production, and other cross-functional teams to identify opportunities and deliver an exceptional customer experience while building scalable processes that support a growing organization.
Stay current on industry trends, emerging technologies, and customer experience best practices to continuously evolve the customer care function.

EXPERIENCE AND QUALIFICATIONS

EDUCATION, LICENSES, CERTIFICATIONS, EXPERIENCES:

- Bachelor's degree or equivalent combination of education and experience.
- 10+ years of progressive leadership experience in Customer Service, Customer Experience, or Operations.
- 5+ years leading large, multi-site customer service organizations.
- Proven success building, developing, and leading high-performing customer service teams.
- Demonstrated experience improving customer satisfaction, service delivery, and operational performance.
- Strong background in process improvement, change management, and continuous improvement initiatives.
- Experience utilizing KPIs, analytics, and customer insights to drive business decisions.
- Proficiency with CRM platforms and customer service technologies
- Excellent communication, leadership, coaching, and relationship-building skills.
- Experience managing budgets, forecasting, and workforce planning is preferred.

CRITICAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:

- Passionate about delivering exceptional customer experiences.
- Strategic thinker with a hands-on leadership style.
- Collaborative leader who builds strong cross-functional relationships.
- Data-driven with a continuous improvement mindset.
- Comfortable leading through change in a fast-paced, growth-oriented environment.
- Skilled at developing people, coaching leaders, and building engaged, high-performing teams.
- Customer-focused with a strong operational mindset and a commitment to excellence.

4OVER COMPANY HISTORY

4over was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others.

Health and Life Insurance-

Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000
Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment

401(k) Retirement Plan

New employees are eligible to enroll the first of the month, following 1 month of employment
Semi-annual open enrollment (January 1st and July 1st)
Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation
Immediate Vesting

Holidays and PTO

9 Paid Holidays
Accumulating PTO to be used after 90-days of continuous and active full-time service

4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability,or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women,covered veterans, and individuals with disabilities.

Apply Now

Refine Your Search

director of customer experience jobs in columbus

Director, Customer Relations

21st Century Site Director United Schools Network

IT Director of Professional Services

Childcare Center Director Bilingual Spanish/English

Director of Marketing

Executive Director

Director, SC Finance

Business Development Director

Director of Job & Family Services

Director of Operations

Director of Security Operations NA

Customer Success Director

Site Director Fulfillment Center

Director Operations

Director, Guest Experience

Director of Multifamily Management (Columbus, Ohio)

Sr. Director, Facilities Leader

System Director, Environmental Services

Director of Transportation Operations

Director Inventory Control

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