Top 312 Director of customer experience Jobs in Columbus

Director of Patient Experience
Gifthealth Inc —Columbus, OH
- $122,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- HIPAA
- Analysis skills
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9d
Maintenance Director
Confidential —Columbus, OH
- $60,000 - $70,000 a year
- Full-time
- 5 years
- High school diploma or GED
- Contracts
- Health savings account
- Health insurance
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Director OSP Construction
Lightpath Fiber —Plain City, OH
- Weekends as needed
- Background check
- Clean driving record
- Oracle
Sales Director
Mayfair Village Retirement Center —Columbus, OH
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Outlook
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Commercial Sales Director - Health Solutions
Battelle —Ohio
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Training & development
- Wellness program
- Health insurance
Assistant Medical Director
Medical Mutual of Ohio —Ohio
- Remote
- Medicine
- 5 years
- Word processing
- Health savings account
- Disability insurance
Director of Professional Services
EasyIT —Dublin, OH
- $90,000 - $120,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
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Sales Director
Urban Express Charter —Columbus, OH
- $40,000 - $126,800 a year
- 8 hour shift
- CRM software
- Up to 50% travel
- Sales
- Paid holidays
- Dental insurance
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Director of Corporate Compliance
Credit Union of Ohio —Hilliard, OH
- $65,000 - $78,000 a year
- Full-time
- Customer service
- Office
- Computer skills
- Disability insurance
- Health insurance
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Director of Finance and Administration - US CITIZENSHIP REQUIRED
Engineered Vision —Westerville, OH
- Full-time
- CPA
- 5 years
- Engineering
- Health savings account
- Health insurance
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8d
Regional Install Director
Home Genius Exteriors West —Columbus, OH
- $100,000 - $115,000 a year
- Full-time
- 5 years
- Senior level
- Leadership
- Opportunities for advancement
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Public Service Director
Jefferson Township, Franklin County —Blacklick, OH
- $82,198 - $123,297 a year
- Full-time
- CDL B
- Background check
- 7 years
- Health insurance
- Dental insurance
Quick Apply
Regional Director of Business Development
Hudson View Network —Ohio
- $100,000 - $130,000 a year
- Full-time
- Sales
- Business development experience
- Travel
- Health insurance
- Dental insurance
Quick Apply
1d
Food Service Director
Aramark —Columbus, OH
- $68,000 a year
- Sales
- Merchandising
- Residential
- Disability insurance
- Health insurance
8d
Assistant Director of Nursing
StoryPoint —Powell, OH
- Weekends as needed
- Mid-level
- Travel
- Organizational skills
Quick Apply
8d
Director of Food and Nutrition - Washington Nile Local School
The Nutrition Group —Ohio
- $45,000 - $48,000 a year
- Full-time
- Mid-level
- Accounting
- In-person
- Paid holidays
- Health insurance
Quick Apply
8d
Director, Engineering - USRM Property & Specialty
Liberty Mutual —Columbus, OH
- $156,000 - $281,000 a year
- Full-time
- Hybrid work
- Computer Science
- System design
- Office
Director of Facilities and Environmental Services
Ohio Living —Columbus, OH
- Weekends as needed
- Clean driving record
- Microsoft Excel
- English
Quick Apply
7d
Director of Nursing
Wallick Communities —Columbus, OH
- $90,000 a year
- Full-time
- Background check
- RN License
- Customer service
- Paid parental leave
- Health insurance
Director of Sales (Utility Products)
Stella-Jones Corporation —Ohio
- Full-time
- 5 years
- Bachelor's degree
- Travel
- AD&D insurance
- Disability insurance

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director of customer experience jobs near columbus

Director of Patient Experience

Gifthealth Inc -
Columbus, OH

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Job Details

Full-time
$122,000 - $150,000 a year
9 days ago

Qualifications

Vendor relationship building
Cost management
Patient question and concern management
HIPAA compliance
Defect resolution root cause analysis
Managing teams in a customer support role
Operational management
Coaching
Regulatory compliance
HIPAA
Patient complaint handling
Metrics Reporting
Incident Escalation
Trend analysis
Managing clients in a customer support role
Task prioritization
Management reporting
Operational excellence initiatives
Video conferences (communication methods)
Process improvement planning
Root cause analysis
Escalation handling
Cross-functional team management
Call center management
Project stakeholder communication
Stakeholder relationship building
Cross-functional communication
Senior leadership

Full Job Description

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

Reporting to the Vice President of Customer Success, the Director of Patient Experience will be responsible for the overall performance of a large call center assisting patients in multiple channels for our most strategic accounts. This position also owns all vendor relationships and performance, internal teams and performance as well as delivering on all KPI’s for our largest clients.

We are seeking a Director of Patient Experience to lead our Patient Experience organization, ensuring alignment with organizational goals, operational excellence, and compliance standards.

Key Responsibilities

Owns patient experience KPIs for the company’s largest accounts, including performance tracking, root-cause analysis, and continuous improvement planning
Sets strategy and accountability for patient experience outcomes, translating client expectations and service commitments into measurable operational goals
Owns and manages cost-per-fill, driving efficiency initiatives while maintaining service quality, compliance, and patient satisfaction
Leads, coaches, and develops a large, multi-layered leadership team, strengthening management capability, decision-making, and execution at scale
Manages high-impact client and patient escalations, ensuring timely resolution, clear communication, and prevention of recurrence
Partners cross-functionally with operations, product, clinical, and finance teams to align cost, experience, and service delivery priorities
Uses data and insights to drive performance improvement, identifying trends, risks, and opportunities across patient experience, cost, and operational execution

Qualifications

Education: Bachelor’s degree or equivalent combination of education and/or experience (Required)
Licensure/Certification: None
Experience:
7 years of experience leading Call Center operations with at least 500+ FTE (Required)
Experience leading Vendor Operations with over 500 FTE (Preferred)
Experience in pharmacy services, healthcare services, or regulated clinical environments (Preferred)
Experience owning patient experience outcomes for large or enterprise clients, including SLA and KPI performance (Preferred)
Experience partnering closely with product and technology teams to improve patient experience through tooling and workflow design (Preferred)
Knowledge, Skills, & Abilities:
Knowledge of patient experience principles across healthcare or pharmacy services, including access, timeliness, communication, and trust; pharmacy operations and patient journeys, including prescription fulfillment, support interactions, escalations, and adherence impacts; patient experience metrics and performance management, such as CSAT, NPS, complaint rates, resolution time, and service level targets; and regulatory and compliance considerations relevant to pharmacy services and patient communications (e.g., HIPAA, quality standards) (Required)
Knowledge of cost drivers in pharmacy or healthcare operations, including cost-per-fill and service delivery economics; digital patient experience platforms, such as CRM systems, call center technology, self-service tools, or chat automation; and enterprise client relationships and service commitments for large or strategic accounts (Preferred)
Strong people leadership skills, with experience coaching and developing managers and senior leaders across large, front-line-heavy organizations (Required)
Data-driven problem-solving skills, including root-cause analysis, trend identification, and translating insights into operational improvements (Required)
Excellent stakeholder management and communication skills, able to align clinical, operations, product, and commercial partners around patient outcomes (Required)
Escalation management skills, including handling high-impact patient and client issues with sound judgment and professionalism (Required)
Strong change-management skills, particularly in improving frontline behaviors, processes, and service models. (Preferred)
Ability to balance patient experience quality with operational efficiency and cost constraints, making informed tradeoffs when necessary (Required)
Ability to influence without direct authority, driving change across cross-functional teams (Required)
Ability to clearly articulate patient experience risks and opportunities to executive leadership (Required)
Ability to build accountability and ownership for patient experience outcomes across teams (Required)
Ability to lead and scale patient experience functions, including setting strategy, defining KPIs, and driving continuous improvement (Required)
Ability to design and scale operating models that improve consistency and quality across large patient populations (Preferred)
Ability to anticipate patient experience risks as the business scales and proactively adjust strategy and operations (Preferred)
Ability to represent the patient voice credibly and persuasively in executive-level planning and prioritization discussions (Preferred)
Ability to lead through ambiguity, especially during periods of growth, system change, or regulatory shifts (Preferred)
Ability to connect patient experience outcomes to business performance, including retention, cost, and client satisfaction (Preferred)

Work Environment

Location: Remote
Schedule: 8:00 A.M. to 5:00 P.M. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business and cross-facility travel as needed
Regular meetings with internal senior leadership teams. This position will also have meetings with key client representatives.

Key Essential Functions

Must be able to remain in a stationary position for extended periods while writing or reviewing documentation
Must be able to work on a computer for the entire shift
Must be able to attend virtual meetings with cross-functional teams

Employment Classification

Status: Full-time
FLSA: Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

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Refine Your Search

director of customer experience jobs in columbus

Director of Patient Experience

Maintenance Director

Director OSP Construction

Sales Director

Commercial Sales Director - Health Solutions

Assistant Medical Director

Director of Professional Services

Sales Director

Director of Corporate Compliance

Director of Finance and Administration - US CITIZENSHIP REQUIRED

Regional Install Director

Public Service Director

Regional Director of Business Development

Food Service Director

Assistant Director of Nursing

Director of Food and Nutrition - Washington Nile Local School

Director, Engineering - USRM Property & Specialty

Director of Facilities and Environmental Services

Director of Nursing

Director of Sales (Utility Products)

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Position Summary

Key Responsibilities

Qualifications

Key Essential Functions

Employment Classification

Equal Employment Opportunity (EEO) Statement

Disclaimer

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