About Us
At Southeastern Equipment, our mission is simple: to help our customers win. Whether they're building roads, developing land, or maintaining infrastructure, we're here with the equipment and expertise they need. We're passionate about what we do—and we're looking for a Service Manager who shares our values: Hustle, Thoughtful, Passion, and Customer Focus.
What You'll Do
As our Service Manager, you'll be the front line of our service department—leading the charge to deliver top-tier support for our customers and equipment. From managing technician schedules to ensuring clear communication and timely service completion, you'll keep everything running smoothly.
Your Day-to-Day Might Look Like This:
Leadership & Team Management
Lead and mentor a team of Service Technicians
Run effective meetings, track performance, and make sure training requirements are met
Handle scheduling, time management, and safety programs
Foster strong cross-departmental communication
Customer Service Excellence
Greet customers and actively listen to their concerns
Keep customers informed about service timelines, updates, and repairs
Ensure every interaction exceeds customer expectations
Scheduling & Workflow Coordination
Assign work to techs based on skillset and availability
Reduce downtime and ensure efficient task allocation
Communicate job status updates with customers and team
Documentation & Invoicing
Maintain detailed service records and equipment histories
Create work orders, estimates, and invoices
Ensure standards like 3C and Machine Service Protocols are followed
Parts & Inventory Oversight
Partner with the parts team to secure necessary components
Track supply usage, reorders, and returns
Ensure parts are properly billed or returned
Accountability & Metrics
You're the go-to person for key service department goals:
Days to Close
Department Revenue vs. Budget
Performance Reviews
Labor Efficiency & 5S Standards
What You Bring to the Table
High school diploma or equivalent (technical training is a plus!)
Prior experience in construction equipment service or a related industry
Strong leadership, customer service, and communication skills
Working knowledge of parts, service processes, and inventory systems
Ability to lift/move up to 50 lbs occasionally
Valid driver's license; willing to become forklift certified
Bonus Points If You…
Thrive in fast-paced environments
Love solving problems and improving systems
Are comfortable juggling tasks, people, and priorities
Travel Requirements
Minimal—less than 10% annually. May vary during initial training.
Why Southeastern?
Because we're not just offering a job—we're offering a place where you can grow, lead, and make a difference. You'll work with a team that values innovation, supports professional development, and celebrates wins big and small.
Equal Opportunity Employer
We are proud to be an Equal Opportunity/Affirmative Action Employer. We value diversity and are committed to creating an inclusive environment for all employees.
Ready to Help Our Customers Win?
Apply now and take the next step in your career with Southeastern Equipment!
SERVICE ADVISOR
Southeastern Equipment is a FULL SERVICE EQUIPMENT dealership from parts to service to sales and rents, we do it all. Southeastern is GROWING so opportunities for promotion are endless.
Service Advisors must be organized, excellent at multi tasking, and skilled communicators!
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Quoting: records, reports and standard procedures
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Time management: service, inspections, testing and warranty
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Shop and tool inspections
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Understands and explains factory service and maintenance schedules
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Periodically evaluates the performance of the service department with respect to company plan
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Works well with parts personnel and sees that proper procedures, records, and reports concerning parts for service are in order and communicated appropriately
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Recommends the purchase of service vehicles; maintains the fleet and supervises the efficient use of vehicles in the performance of service work.
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Administrative duties such as preparing reports, estimates, and forecasts; maintains warranty records; initiates campaigns designed to increase the profit of the service department
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Oversees a shop of approximately 3-5 service technicians
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Completes paperwork with regards to billing, and warranty
Qualifications:
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Service advisor or warranty administrator experience is preferred
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The ability to use multiple software programs and toggle between windows is a MUST
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Must have the ability to work with manufacturers, vendors, customers and technicians
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The qualified candidate will demonstrate an ability to manage service operations, scheduling, logistics and communications
Effective October 1, 2023
Primary Responsibility Summary
The Service Manager role encompasses various responsibilities, such as greeting and assisting customers, documenting equipment issues, and ensuring timely issue resolution. Effective communication is crucial, involving explaining service details, gathering feedback, and maintaining clear communication channels. Scheduling duties include managing appointments and efficiently allocating tasks.
Collaboration with the parts department is essential to ensure necessary components are available, and rigorous inventory management is maintained. Thorough documentation practices, including record-keeping and invoicing, contribute to overall efficiency. Additionally, the Service Manager undertakes various tasks assigned by the Operations Manager to enhance departmental efficiency.
Lastly, the Service Manager holds leadership, management, and accountability responsibilities for the Service Technicians.
Roles and Responsibilities
Upholds Southeastern Equipment’s Values, Vision, and Culture.
We create relationships, not just transactions.
Through high levels of customer experience we provide solutions and expertise to help customers build the future.
Passionate - We have a steadfast determination.
Lead, Manage, and Accountability (LMA)
Parts and Inventory Management
Service Duties as assigned by Operations Manager
Educational and Experience Requirements
Physical Requirements and Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and walk through the shop. The employee is occasionally required to walk, climb or balance; stoop, kneel, crouch; and speak and hear. The employee must regularly lift and/or move up to 10 pounds, infrequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
About Us
At Southeastern Equipment, our mission is simple: to help our customers win. Whether they're building roads, developing land, or maintaining infrastructure, we're here with the equipment and expertise they need. We're passionate about what we do—and we're looking for a Service Manager who shares our values: Hustle, Thoughtful, Passion, and Customer Focus.
What You'll Do
As our Service Manager, you'll be the front line of our service department—leading the charge to deliver top-tier support for our customers and equipment. From managing technician schedules to ensuring clear communication and timely service completion, you'll keep everything running smoothly.
Your Day-to-Day Might Look Like This:
Leadership & Team Management
Lead and mentor a team of Service Technicians
Run effective meetings, track performance, and make sure training requirements are met
Handle scheduling, time management, and safety programs
Foster strong cross-departmental communication
Customer Service Excellence
Greet customers and actively listen to their concerns
Keep customers informed about service timelines, updates, and repairs
Ensure every interaction exceeds customer expectations
Scheduling & Workflow Coordination
Assign work to techs based on skillset and availability
Reduce downtime and ensure efficient task allocation
Communicate job status updates with customers and team
Documentation & Invoicing
Maintain detailed service records and equipment histories
Create work orders, estimates, and invoices
Ensure standards like 3C and Machine Service Protocols are followed
Parts & Inventory Oversight
Partner with the parts team to secure necessary components
Track supply usage, reorders, and returns
Ensure parts are properly billed or returned
Accountability & Metrics
You're the go-to person for key service department goals:
Days to Close
Department Revenue vs. Budget
Performance Reviews
Labor Efficiency & 5S Standards
What You Bring to the Table
High school diploma or equivalent (technical training is a plus!)
Prior experience in construction equipment service or a related industry
Strong leadership, customer service, and communication skills
Working knowledge of parts, service processes, and inventory systems
Ability to lift/move up to 50 lbs occasionally
Valid driver's license; willing to become forklift certified
Bonus Points If You…
Thrive in fast-paced environments
Love solving problems and improving systems
Are comfortable juggling tasks, people, and priorities
Travel Requirements
Minimal—less than 10% annually. May vary during initial training.
Why Southeastern?
Because we're not just offering a job—we're offering a place where you can grow, lead, and make a difference. You'll work with a team that values innovation, supports professional development, and celebrates wins big and small.
Equal Opportunity Employer
We are proud to be an Equal Opportunity/Affirmative Action Employer. We value diversity and are committed to creating an inclusive environment for all employees.
Ready to Help Our Customers Win?
Apply now and take the next step in your career with Southeastern Equipment!
Our Company is unable to offer sponsorship now or in the future. All candidates must be legally authorized to work in the United States without the need for sponsorship. Southeastern Equipment utilizes E-Verify in accordance with Federal regulations.
Please keep in mind that the posted pay range represents the range for all positions in the job grade within which this position falls. The actual hourly/salary offer will take into account a wide range of factors, including location, certifications, and skill development and potential bonuses.
Our company offers full time employees: competitive salary, full benefits: Medical, Dental, Vision, Critical Illness, Life Insurance, 401K with match, Wellness, PTO, Paid Parental leave, Company Apparel, Uniforms provided, PPE Provided, Prescription Safety Goggles and Boot Allowance.
Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
