Employment Type:
Full time
Shift:
Description:
***Prior experience with healthcare IT systems (e.g. claims management, enrollment management, utilization management) is essential and required.***
***Employee must be within driving distance of the Columbus, Ohio region, in order to make on-site visits once per quarter. The rest of the time is work-from-home.***
POSITION PURPOSE
Establishes and maintains a consultative partnership with a business area/user clients providing operational functional knowledge supporting the development of new/improved capabilities; translating business requirements to functional requirements, and identifying, defining and developing solutions to application and system problems. Serves as a primary contact and resource, by representing and interpreting client needs to technical staff and ensuring solutions meet overall client business needs and expectations. Possesses a thorough and sound understanding of the business operations and functional area in order to appropriately evaluate and analyze business work flow and recommend alternative approaches in developing process improvement. Work activities require competency in the application supported. Strong communication and facilitation skills are needed to interface with varied interests and audiences, and solid analytical and problem solving skills to effectively develop solutions to application / process issues and maximize application capabilities in order to meet the clients' business needs. Incumbents have generally functioned in the capacity of a “super-user.” At this level, the position requires a high degree of independence and is viewed as a trusted resource to clients and other team members. Works with enterprise, regional or local level applications that may be deployed across multiple ministries organizations and geographic locations.
ESSENTIAL FUNCTIONS
- Interfaces with business owners to understand, define and translate business requirements into functional specifications. Serves as a liaison between the client and the technical support staff. Works extensively with the home office business partners.
- Researches and evaluates operational/functional area work-flow, investigates practices, processes and procedures; meets with decision makers and clients to define business requirements. Analyzes current business system issues and develops process improvement and participates in best practice. Provides guidance in the alignment of learning strategies for new projects and process improvement initiatives.
- Works with clients to define business problems/issues and desired outcomes. Develops recommendations on alternative approaches and possible opportunities, while determining impact and long-term viability of solutions.
- Develops and maintains medium complex detailed project plan outlining steps and timetables for completion; conducts process flow mapping and gap analysis; assists with conversion initiatives; cutover preparation and testing; monitors project progress and provides status reports to management and clients. Develops detailed functional specifications and training documentation.
- Facilitates meetings, demos and training sessions with clients either in person or via Centra sessions, e-mail and phone. Works with clients to implement new/upgraded applications. Provides guidance and training to ensure a smooth transition. Provides significant interactive and collaborative partnerships with home office business partners.
- May provide training readiness for specific application implementations. Conducts needs assessment to determine training solutions; designs, modifies, or assists in the development of customized educational programs. Prepares materials, guides, job aides learning modules; conducts training utilizing various delivery methods and techniques.
- Plans, coordinates and monitors testing events. Develops test plans; creates test scripts and facilitate testing involving other TIS team and clients. Develop on-call support materials and job aids. May participate in regression testing and preparing environment for training readiness.
- Monitors and provides support to team members in resolving customer issues and other on-call issues and meeting project deadlines. May mentor other less experienced team members, which may include training, delegating tasks and providing assistance.
- Performs system builds and maintain profiles; conducts master file maintenance; and updates tables. Performs functionality testing of new releases and changes to vendor software applications. Performs file / table audits to ensure integrity.
- Troubleshoots and analyzes moderately complex application functionality issues. Interfaces with technical application staff and/or vendors to resolve system or application problems. Research and respond to customer issues (i.e., break/fix).
- Develops and maintains user client relationships and customer service in order to support customer business needs.
- Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in leadership behaviors, practices and decisions.
- Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS
- Bachelor's degree in healthcare or information technology and a minimum of three-five (3-5) years of related experience or an equivalent combination of education and experience.
- Intermediate proficiency (3-5 yrs.) with Windows based applications. Knowledge and experience with instructional design/development authoring tools and data structures preferred.
- Reasonable knowledge and experience (3-5 yrs.) utilizing healthcare software applications and interfaces preferred. Some understanding of system integration.
- Reasonable operational knowledge and experience (3-5yrs.) of health care delivery and supported business processes preferred.
- Strong proficiency utilizing presentation software.
- Prior experience functioning as a “super-user.”
- Ability to meet project deadlines and take on project lead role.
- Ability to interpret regulatory requirements and apply to application.
- Good analytical, technical, problem solving skills and technical aptitude.
- Ability to represent the team in customer and inter-team meetings, present information and provide consultative advice. Ability to effectively lead group sessions and translate technical issues into business terminology.
- Ability to create functional specifications.
- Ability to meet deadlines and set priorities.
- Ability to obtain and exchange information.
- Ability to work independently on a day-to-day basis.
- Ability to develop and deliver learning programs for the effective utilization of specific business applications. Knowledge and experience in at least one learning modality specialization, i.e. Instructor led, synchronous, e-learning, print, etc. preferred. Knowledge of and experience with adult learning methodology and techniques preferred.
- Excellent interpersonal and customer service skills. Ability to interface with various internal business analysts, hospital client users and external vendors.
- Good organizational skills and attention to detail.
- Good written and verbal communication skills.
- Must possess a willingness to learn and develop skills.
- Must possess a willingness to work in teams and with direct supervision.
- Must be comfortable operating in a collaborative, shared leadership environment.
- A personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
