Top 3 Endpoint technician ii Jobs in Columbus

Desktop Support Technician II
iT1 —Columbus, OH
- Full-time
- Mid-level
- Office
- 2 years
- Health insurance
- Dental insurance
Quick Apply
6d
Telecom Network Engineer
TekSynap —Columbus, OH
- $75,000 - $85,000 a year
- Weekends as needed
- Pass drug screening
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
VTC Administrator
TekSynap —Columbus, OH
- $55,000 - $70,000 a year
- Weekends as needed
- Pass drug screening
- Office
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply

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Desktop Support Technician II
iT1 —Columbus, OH
Provide responsive, professional, and courteous technical support to all end users. The Desktop Support Technician is responsible for delivering high-quality,…
Quick Apply
6d
Telecom Network Engineer
TekSynap —Columbus, OH
Provide engineering support for design, configuration, installation and sustainment of all software and hardware infrastructure including patch and…
$75,000 - $85,000 a year
Quick Apply

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Desktop Support Technician II

iT1 -
Columbus, OH

Quick Apply

Job Details

Full-time
6 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Desktop computer repair
Enterprise software
Laptop (troubleshooting support)
Incident management software
Hardware maintenance
Printer (troubleshooting support)
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Desktop administration
Hardware diagnostics
Peripheral hardware support
Ticketing system technical support

Full Job Description

The Desktop Support Technician is responsible for delivering high-quality, end-user support across the organization, with a strong focus on customer experience, VIP/executive support, and reliable technical service delivery. This role provides hands-on and remote support for hardware, software, and enterprise systems while ensuring minimal disruption to business operations.

The ideal candidate combines technical expertise with strong interpersonal skills, enabling them to deliver a “white-glove” support experience, particularly for executive leadership and high-priority users.

Requirements

Key Responsibilities

Customer Service & End-User Support
- Provide responsive, professional, and courteous technical support to all end users
- Deliver a high-quality customer experience by communicating clearly and setting expectations
- Maintain ownership of incidents and service requests from initiation through resolution
- Ensure timely updates and accurate documentation within the ticketing system

VIP / Executive Support
- Provide white-glove technical support to executive leadership and VIP users
- Anticipate and proactively address technical needs to minimize downtime
- Maintain a high degree of professionalism, discretion, and urgency when handling executive requests
- Support executive workstations, mobile devices, and conference room setups with minimal disruption

Event & Meeting Support
- Provide technical support for meetings, conferences, and special events
- Set up and troubleshoot:
- - Conference room technology
- - Audio/visual systems
- - Collaboration tools (Teams, conferencing platforms)
- Ensure smooth operation of technology during live events and quickly resolve issues as they arise

Technical Troubleshooting (Hardware & Software)

Diagnose and resolve issues related to:
- Windows operating systems
- Standard business applications
- Network connectivity and user access

Perform installation, configuration, and maintenance of desktops, laptops, and peripherals

Troubleshoot and support:
- Printers and secure print systems
- Docking stations, monitors, and accessories

Escalate complex issues to appropriate teams while maintaining ownership

Endpoint & Device Support

Support device lifecycle activities, including:
- Imaging and device deployment
- Hardware replacements and refresh programs
- Onboarding/offboarding setup and equipment provisioning

Ensure endpoints are configured according to enterprise standards

Operational Support & Documentation

Utilize ITSM tools (e.g., ServiceNow) to manage incidents, requests, and tasks

Maintain accurate and complete ticket documentation for all work performed

Follow established policies, procedures, and escalation processes

Contribute to knowledge base articles and process documentation

Required Qualifications

2–5+ years of experience in desktop or end-user support
Experience supporting Windows-based environments and enterprise applications
Hands-on experience with hardware troubleshooting (desktops, laptops, printers, peripherals)
Familiarity with IT ticketing systems (e.g., ServiceNow or similar)
Strong customer service and communication skills

Preferred Qualifications

Experience with endpoint management tools (e.g., Intune, MECM/SCCM)
Experience supporting executive/VIP users in a corporate environment
Relevant certifications (CompTIA A+, Network+, ITIL Foundation)
Experience in regulated industries (e.g., financial services)

Location:

Location: Onsite — Irving, TX, San Diego, CA, Las Vegas, NV, or Columbus, OH

This is a one-year duration position.

Benefits

Medical, dental, and vision benefits with highly subsidized premiums
Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
401(k) Plan with employer match
Onsite Fitness Center

Quick Apply

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endpoint technician ii jobs in columbus

Desktop Support Technician II

Telecom Network Engineer

VTC Administrator

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