Top 16 Entertainment operations Jobs in Columbus

Assistant Director, Ticketing Operations & Systems
CAPA —Columbus, OH
- $65,000 a year
- Weekends as needed
- Background check
- Mid-level
- Analysis skills
Operations Manager - Entertainment Venue
San Rafael —Columbus, OH
- $100,000 - $120,000 a year
- Full-time
- 5 years
- Business development
- Bachelor's degree
- Relocation assistance
- Health insurance
Quick Apply
5d
SHIFT MANAGER TABLE GAMES
Hollywood Casino at Columbus —Columbus, OH
- $90,000 - $92,000 a year
- Overtime
- Microsoft Word
- Bachelor of Science
- Basic math
- Health insurance
- Paid time off
ASSISTANT SHIFT MANAGER TABLE GAMES
Hollywood Casino at Columbus —Columbus, OH
- Overtime
- Microsoft Word
- Microsoft Excel
- Basic math
- Health insurance
- Paid time off
Box Office Staff - PromoWest
AEG Worldwide —Columbus, OH
- $10 - $15 an hour
- Weekends as needed
- High school diploma or GED
- Communication skills
- Entry level
Assistant General Manager
Topgolf —Columbus, OH
- Extended hours
- Background check
- Sales
- Ability to lift 50 pounds
- Dental insurance
- Vision insurance
Quick Apply
Social Media and Event Planner
Embark Recruiting Solutions —Columbus, OH
- Weekends as needed
- Marketing
- Mid-level
- Bachelor's degree
Quick Apply
Guest Services Staff - PromoWest - Columbus
AEG Worldwide —Columbus, OH
- $10 - $14 an hour
- Weekends as needed
- Ability to walk for extended periods
- Writing skills
- Ability to climb stairs
Player Services Shift Manager
Hollywood Casino at Columbus —Columbus, OH
- Full-time
- Microsoft Word
- Microsoft Excel
- Bachelor of Science
- Health insurance
- Paid time off
General Manager
K-1 Speed Inc —Hilliard, OH
- Full-time
- High school diploma or GED
- 21 years or older
- Team management
Quick Apply
Shift Lead, Part Time
Pickerington Cinema —Pickerington, OH
- Part-time
- Inventory management
- Office
- High school diploma or GED
Quick Apply
Director of Operations - Nightlife
Live! Hospitality & Entertainment —Columbus, OH
- Weekends as needed
- Writing skills
- English
- 21 years or older
Quick Apply
Manager
K-1 Speed Inc —Hilliard, OH
- Full-time
- ServSafe
- Mid-level
- High school diploma or GED
Quick Apply
Experienced Poker Dealer - PT
Hollywood Casino at Columbus —Columbus, OH
- Part-time
- Customer service
- Basic math
- English
- Health insurance
- Paid time off
GUEST EXPERIENCE HOST - OPERATIONS
Merlin Entertainments —Columbus, OH
- $14.25 an hour
- Part-time
- Background check
- Customer service
- Children
- Health insurance
- Dental insurance
3d
GUEST EXPERIENCE SHIFT LEAD
Merlin Entertainments —Columbus, OH
- $16 an hour
- Weekends as needed
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance

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Assistant Director, Ticketing Operations & Systems
CAPA —Columbus, OH
Bachelor’s degree in Arts Administration, Business, or related field required. The Assistant Director of Ticketing Operations & Systems is responsible for the…
$65,000 a year
Operations Manager - Entertainment Venue
San Rafael —Columbus, OH
This is an excellent opportunity for a proven leader who thrives in a fast-paced environment, enjoys developing high-performing teams, and is passionate about…
$100,000 - $120,000 a year
Quick Apply
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Assistant Director, Ticketing Operations & Systems

CAPA -
Columbus, OH

Apply Now

Job Details

Full-time
$65,000 a year

Qualifications

Mid-level
Analysis skills
Organizational skills
Communication skills

Full Job Description

The Organization

The Columbus Association for the Performing Arts (CAPA) is more than just a performing arts organization—it's a cornerstone of creativity, culture, and community in Central Ohio. At CAPA, we are committed to inspiring and transforming lives through the power of the performing arts. With a rich history and a dynamic vision for the future, we manage iconic theaters, host world-class performances, and foster a love of the arts in audiences of all ages.

The Opportunity

Are you both process and customer-focused?
Are you interested in elevating ticketing processes to be their very best in order to ensure an exceptional patron experience?
Are you organized, detail-oriented, and an efficient user of technology?
Have you migrated a system before from one technology platform to another?
Are you a great colleague who enjoys working with others within and across departments?
Do you enjoy the performing arts? Discounted or free tickets to selected shows are a fun perk!
This is a full-time role, primarily located in downtown Columbus.

Primary Function

The Assistant Director of Ticketing Operations & Systems is responsible for the strategic design, documentation, and continuous improvement of all ticketing processes, procedures, and system architecture across CAPA.

This role serves as the operational backbone of the ticketing function, ensuring that workflows, policies, and systems are optimized for efficiency, accuracy, and an exceptional patron experience. The Assistant Director will work across all programming lines including Broadway, concerts, education, and rentals.

A key responsibility of this position is to support the planning and execution of CAPA’s transition of Broadway ticketing operations from Ticketmaster to Tessitura. In partnership with the Director of Ticketing, this role will lead process design, system configuration, documentation, and training to ensure seamless and successful migration.

Success Milestones

First 90 Days

Assess current ticketing processes, systems, and workflows across CAPA
Build relationships with key internal stakeholders and ticketing staff
Identify immediate process improvement opportunities and implement quick wins
Support development of Tessitura transition workflows and documentation

6 Months

Implement standardized ticketing procedures and documentation
Play an active role in Tessitura configuration, testing, and training
Improve quality control processes for event builds and reporting
Establish consistent reporting tools and dashboards

12 Months

Demonstrate measurable improvements in operational efficiency and accuracy
Achieve full adoption of standardized ticketing processes
Support successful transition of Broadway ticketing to Tessitura
Ensure strong alignment between ticketing operations and organizational goals

Duties and Responsibilities

Ticketing Operations & Process Design

Design, document, and implement standardized ticketing workflows and procedures across all CAPA events
Evaluate current operations and identify opportunities to improve efficiency, accuracy, and service delivery
Develop and maintain comprehensive process documentation, SOPs, and operational playbooks
Ensure consistency in ticketing practices across departments and venues

Systems & Architecture (Tessitura-Focused)

Serve as a primary internal resource for Tessitura functionality and best practices
Configure and maintain system builds including events, pricing, scaling, holds, packages, and promotions
Establish quality control protocols for event builds, on-sales, and system outputs
Partner with IT and external vendors to support integrations, data integrity, and system optimization

Broadway Ticketing Transition (Ticketmaster ? Tessitura)

Support the Director of Ticketing in executing CAPA’s Broadway ticketing transition strategy
Lead process mapping, workflow design, and documentation for the new system environment
Assist with system configuration, testing, and user acceptance processes
Coordinate staff training and ensure organizational readiness for transition
Identify risks and operational gaps and recommend solutions

Cross-Functional Collaboration

Partner with Marketing to ensure accurate setup and execution of campaigns, promotions, and offers
Collaborate with Development on ticketing needs related to donor benefits and access
Work with Finance to ensure proper reporting, reconciliation, and compliance
Support Guest Services and Box Office teams with tools, processes, and issue resolution

Training & Operational Support

Develop and deliver training materials and sessions for ticketing staff and internal stakeholders
Serve as an escalation point for complex ticketing and system issues
Promote adherence to established procedures and best practices

Reporting & Data Management

Develop and maintain standardized reporting tools and dashboards
Monitor ticketing performance, operational efficiency, and system usage
Analyze data to inform process improvements and support decision-making

Other Duties

This job description is not designed to cover or contain an exhaustive list of duties, responsibilities, and key performance metrics that are expected of the employee. These items may change, or new job-related items may be assigned from time to time.

Performance Metrics (KPIs)

Performance in this role will be evaluated based on the following:

Successful support of Broadway ticketing transition to Tessitura
Reduction in ticketing errors and rework
Efficiency and accuracy of event builds and on-sale execution
Adoption and adherence to standardized processes and procedures
Accuracy and timeliness of reporting and data management
Internal stakeholder satisfaction across departments

Knowledge, Skills and Abilities

Strong working knowledge of Tessitura or similar ticketing/CRM systems required; experience with Ticketmaster preferred
Demonstrated ability to design and implement operational processes and systems
Strong analytical skills and attention to detail
Excellent project management and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Strong written and verbal communication skills
Proficiency in standard office software applications

Credentials and Experience

Bachelor’s degree in Arts Administration, Business, or related field required
Typically, 4–6 years of ticketing operations experience, preferably in performing arts or live entertainment, is needed to have sufficient experience and judgement to perform a role of this size and complexity.
Experience supporting system implementations or migrations strongly preferred
The annual base pay for this role is $65,000.

Special Requirements

Commitment to providing excellent customer service to internal and external stakeholders
Ability to work evenings, weekends, and holidays as required
Participation in on-sale and high-demand ticketing events
Successful completion of background check
Ability to lift up to 40 lbs. on occasion
Ability to work in multiple venue and office environments

Apply Now

Refine Your Search

entertainment operations jobs in columbus

Assistant Director, Ticketing Operations & Systems

Operations Manager - Entertainment Venue

SHIFT MANAGER TABLE GAMES

ASSISTANT SHIFT MANAGER TABLE GAMES

Box Office Staff - PromoWest

Assistant General Manager

Social Media and Event Planner

Guest Services Staff - PromoWest - Columbus

Player Services Shift Manager

General Manager

Shift Lead, Part Time

Director of Operations - Nightlife

Manager

Experienced Poker Dealer - PT

GUEST EXPERIENCE HOST - OPERATIONS

GUEST EXPERIENCE SHIFT LEAD

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