Top 6 Entry level remote help desk Jobs in Columbus

Desktop Support
CBC Companies —Columbus, OH
- $24 - $29 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Profit sharing
- Health savings account
2d
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
- $40,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- In-person
- Opportunities for advancement
Quick Apply
IT Support Specialist Hybrid
Velocity IT Solutions —Westerville, OH
- $45,000 - $53,000 a year
- Full-time
- Hybrid work
- Background check
- Google Workspace
- Office
- Travel reimbursement
- Mileage reimbursement
Quick Apply
4d
IT Help Desk Technician I
Ace Electric —Plain City, OH
- Full-time
- Background check
- Pass drug screening
- Office
- Dental insurance
- Vision insurance
Quick Apply
Systems Support Engineer
Installed Building Products —Columbus, OH
- Office
- Residential
- Travel
- Paid holidays
- Disability insurance
Quick Apply
IT Field Support Technician
LifeStance Health —Hilliard, OH
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Quick Apply
2d

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Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
Ability to explain technical concepts to non-technical users clearly and effectively. As the front line of support, the Tier 1 Specialist is responsible for…
$40,000 - $50,000 a year
Quick Apply
Technical Support Specialist Tier I
Schneider Downs & Co., Inc. —Columbus, OH
Provide Service Desk support including taking and logging calls, working directly with end users to resolve problems in a friendly manner while tracking and…
9d

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Desktop Support
CBC Companies —Columbus, OH
Exceptional customer service skills with ability to communicate technical concepts to non-technical users. Provide reliable remote support capabilities using…
$24 - $29 an hour
2d
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
Ability to explain technical concepts to non-technical users clearly and effectively. As the front line of support, the Tier 1 Specialist is responsible for…
$40,000 - $50,000 a year
Quick Apply

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Desktop Support

CBC Companies -
Columbus, OH

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Job Details

Full-time
$24 - $29 an hour
2 days ago

Benefits

Profit sharing
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Desktop computer repair
Laptop (troubleshooting support)
Peripheral setup
AI tools proficiency
Hardware maintenance
Desktop (troubleshooting support)
Desktop applications
Productivity software
Desktop administration
Hardware diagnostics
Peripheral hardware support
Intune
IT department experience

Full Job Description

Founded in 1948, CBC Companies is a privately-held company headquartered in Columbus, Ohio, with operating entities including: AmRent, Byte Software, Factual Data, DataVerify, DataVerify Flood Services, Ibbie, Innovis, and Select Business Services. CBC’s portfolio of companies includes data repositories spanning the mortgage and credit markets in addition to hundreds of proprietary integrations across the broader credit ecosystem.

At CBC we are guided by our mission to serve our customers by providing them with products and services that ultimately empower economic opportunity for Americans. Using innovative technology and driven by integrity and a culture of compliance, CBC Companies delivers high quality products and services to help our customers manage risk.

About the Role:
Desktop Support will assist End Users in resolving computer/network (hardware and software) related issues and implementing changes on behalf of the user. You will act as a liaison between the End User and the Windows and Networking departments.

This is a hybrid role based in Columbus, Ohio. Candidates must reside in the Columbus area. In-office attendance will align with the department's schedule, which is determined collaboratively by the team.

What You’ll Do:

Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).
Investigate user problems and identify their source; determine possible solutions; test and implement solutions.
Install, configure and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; add, upgrade, and configure disk drives, printers and related equipment.
Perform and/or oversee software and application installation and upgrades.
Maintain site licenses for department/organization.
Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.
Develop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems.
Maintain strict confidentiality and data security protocols when accessing, processing, or storing sensitive end-user information and network data.
Serve as technical liaison and provide IT consultation to personnel across all departments, ensuring seamless technology integration.
Deliver comprehensive computer orientation and onboarding support to new hires and provide ongoing technical training to existing staff.
Manage and resolve help desk tickets efficiently using ticketing systems, ensuring timely response and resolution tracking with clear communication to end users.
Maintain accurate asset management records and conduct regular inventory tracking of all IT equipment, software licenses, and hardware deployments.
Create and maintain comprehensive documentation of troubleshooting procedures, solutions, and IT processes to build organizational knowledge base.
Provide reliable remote support capabilities using various tools and platforms to assist users regardless of location or connectivity challenges.
Other duties as assigned.

What You’ll Need:

Associate's degree in Information Technology, Computer Science, or equivalent IT certification required
1-2 years of hands-on IT support experience in a business environment
Advanced proficiency with Windows 10/11 administration, configuration, and troubleshooting
Expert-level knowledge of Microsoft Office Suite with ability to train and support end users
Working knowledge of Active Directory fundamentals, Microsoft Intune, and Entra ID administration
Strong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devices
Experience with or willingness to learn AI tools and emerging technologies
Exceptional customer service skills with ability to communicate technical concepts to non-technical users
Strong analytical and problem-solving abilities with systematic approach to issue resolution
Proven ability to work independently, manage multiple priorities, and meet deadlines in fast-paced environment
Patient, empathetic approach when assisting users with varying technical skill levels

Benefits We Offer:
CBC Companies offers comprehensive healthcare benefits to eligible employees including: medical, HSA, prescription, vision, dental. Our benefits also include life insurance, short & long-term disability, Roth and 401K with possible company match and profit sharing, an Employee Assistance Program (EAP), Time Away from Work (TAFW) and paid holidays - plus employee referral bonuses, and role-based professional development opportunities.

CBC Companies is committed to equal opportunity employment, and employment decisions are based on merit, qualifications, and abilities. Employment-related decisions are not influenced or affected by an employee’s race, color, gender, age, religion, national origin, disability, citizenship, military status, sexual orientation, genetic information, or any other category protected by federal, state or local law. The Company endorses a work environment free from discrimination and harassment.

We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to complete the application process or perform the essential functions of the position, please let us know.

This posting will remain open until filled.

Apply Now

Refine Your Search

entry level remote help desk jobs in columbus

Desktop Support

Tier 1 Technical Support Specialist

IT Support Specialist Hybrid

IT Help Desk Technician I

Systems Support Engineer

IT Field Support Technician

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