Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.
At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.
Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.
At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.
As we continue to scale our global platform, the Warehouse Supervisor will play a critical role in driving safety, quality, productivity, and operational accuracy across the Frazeysburg Distribution Center.
ROLE OVERVIEW
Fanatics Commerce is seeking an energetic and motivated Warehouse Supervisor to join the Fulfillment team at our Distribution Center in Frazeysburg, OH. In this role, you will oversee daily operations and lead a team of up to 200 employees, coordinating processes to ensure safety, quality, productivity, and accuracy while driving optimization and contributing to the company's profitability. The Warehouse Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.
HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.
Team & Leadership Impact (Build Championship Teams)
Cross-Functional Leadership:
• Collaborate with and influence peers and leaders across departments by establishing strong business partnerships that support both departmental and building-wide operational goals.
• Participate in daily planning processes, communicating shift priorities and operational updates through standup, town hall, and business meetings with stakeholders at multiple levels.
People Leadership:
• Train, motivate, coach, reward, and manage the performance of up to 200 direct reports, including vacation approvals, timecard approvals, overtime management, hiring, and corrective action in partnership with HR and Senior Management.
• Forecast staffing needs to meet business demands and proactively address personnel issues to maintain a high-performing, engaged team aligned to building KPIs.
Fan & Customer Impact (Obsessed with Fans)
• Maintain departmental standards for productivity, reliability, and accuracy, ensuring that every order fulfilled meets the quality expectations of our fans.
• Review, prioritize, and organize operational activities each shift to minimize disruption and uphold on-time, accurate delivery commitments.
• Implement process improvements that directly reduce errors and increase throughput, translating operational excellence into a better fan experience.
• Enforce safety programs and ensure full compliance with safety guidelines, creating a work environment where every team member can perform at their best.
Innovation & Problem Solving (Limitless Entrepreneurial Spirit)
• Analyze large data sets to drive informed decisions and execute action plans that continuously improve departmental efficiency and accuracy.
• Develop and implement process improvements using familiarity with Lean, Six Sigma, or other continuous improvement methodologies.
• Maintain and expand knowledge of all operating systems relevant to the work area, including Warehouse Management Systems and Oracle, identifying opportunities to leverage technology for operational gains.
• Identify staffing and workflow patterns through data analysis to proactively address bottlenecks before they impact productivity or fulfillment targets.
Ownership & Execution (Determined & Relentless Mindset)
• Supervise all areas of your department in strict accordance with business and building KPIs, taking full accountability for shift-level outcomes.
• Complete all required administrative tasks with accuracy and timeliness, including preparing reports, correspondence, and performance documentation.
• Coach team members on productivity and career pathing, taking personal ownership of their growth and development within the organization.
• Perform other duties as assigned by management, approaching every challenge with a relentless focus on results and continuous improvement.
AI & DIGITAL CAPABILITY
We are building a future-ready organization. This role is expected to:
• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement
CAPABILITIES & EXPERIENCE YOU BRING
Required Qualifications:
• Demonstrated experience managing teams of 30 or more, with the ability to scale leadership effectively in a high-volume distribution or fulfillment environment.
• Proficiency in Microsoft Office applications and working knowledge of Warehouse Management Systems (WMS) and Oracle.
• Experience presenting operational content in a variety of settings, including business meetings, standup briefings, and town hall forums.
• Strong written and verbal communication skills with a demonstrated ability to influence peers and leaders across an organization.
• Familiarity with Lean, Six Sigma, or other process improvement methodologies, with a track record of implementing efficiency-driving initiatives.
• Experience in manufacturing, distribution, or comparable high-volume operational environments; previous experience as an Epic Area Lead is recommended.
• Proven ability to analyze large data sets to drive informed decisions and execute action plans that improve departmental performance.
Education:
Bachelor's degree or 1–3 years of relevant experience within the company preferred; 3–5 years of experience in a leadership role preferred.
At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
- Build Championship Teams
- Obsessed with Fans
- Limitless Entrepreneurial Spirit
- Determined and Relentless Mindset
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