Top 4 Fiber drop technician Jobs in Columbus

Sr. Dispatcher
Shentel —Columbus, OH
- $33,000 - $45,000 a year
- Online Application
- Microsoft Word
- Mid-level
- High school diploma or GED
Quick Apply
7d
Local Residential Install Technician
Triage-Partners —Columbus, OH
- Background check
- Customer service
- Computer literacy
Experienced Long-Haul Fiber Splicer
DFX Technical Services —United States
- $25 - $35 an hour
- Full-time
- English
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
9d

Discover related jobs

Based on your search for fiber drop technician jobs.

Fiber Optic Splicer
TalentLogistiX —New Albany, OH
The ideal candidate has a strong background in fusion splicing, OTDR/OLTS testing, live fiber maintenance, and fiber troubleshooting, and is comfortable working…
$25 - $35 an hour
Quick Apply
10d
Fiber Splicing Technician I, II, III
Gudenkauf, a Congruex company —Columbus, OH
Valid driver's license with an acceptable driving record preferred. Diagnose cable plant issues, perform end-of-line network testing, and provide field…
$30 - $50 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Field Service Technician
Point Broadband —Circleville, OH
Must have a valid driver’s license and good driving record. Installs power supply and performs field engineering walkouts. Ability to carry tools and equipment.
Quick Apply
Sr. Dispatcher
Shentel —Columbus, OH
Maintains effective contractor relationships through daily communication and leverages systems to support all lines of field operations.
$33,000 - $45,000 a year
Quick Apply
7d

Show more jobs in cities nearby

I want to receive the latest job alert for fiber drop technician in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

fiber drop technician jobs near columbus

Installation Technician jobs in Columbus, OH

Police Dispatcher jobs in Austin, TX

Senior Financial Analyst jobs in Atlanta, GA

911 Dispatcher jobs in Mississippi

Senior Dispatcher jobs in Florida

Dispatcher jobs in Worcester, MA

Senior Dispatcher jobs in Brooklyn, NY

Senior Dispatcher jobs in Folsom, CA

Senior Dispatcher jobs in Rancho Cordova, CA

Installation Technician jobs in San Diego, CA

Entry Level Maintenance Technician jobs in Las Vegas, NV

Pharmacy Technician Trainee jobs in Ohio

Installation Technician jobs in Texas

Installation Technician jobs in San Luis Obispo, CA

Installation Technician jobs in Clarksville, TN

Low Voltage Technician jobs in Riverside, CA

Patient Care Technician jobs in Noblesville, IN

Long Haul Driver jobs in Kentucky

Medication Delivery Driver jobs in Dearborn, MI

Long Haul Driver jobs in Salem, OR

Sr. Dispatcher

Shentel -
Columbus, OH

Quick Apply

Job Details

Full-time
$33,000 - $45,000 a year
7 days ago

Qualifications

Microsoft Word
Customer communication
Data visualization software proficiency
Project management experience in technology
Route optimization
Call center experience
Service scheduling
Resource planning methods
Staff scheduling
Operations coordination planning
Fiber optic network
Visio
Team scheduling
Route planning
Tableau
High school diploma or GED
Smartsheet
Desktop applications
Capacity planning
Workforce management
Analytics

Full Job Description

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.

Job Summary:
This role will provide valued support in a team environment and work within the Operations Support Center. Additionally, this team will work with the Drop Coordinators in support of the in-house and any Shentel contract partner technicians. Each member will be competent with the basic scope of Dispatching and general operational field duties associated with multi-service telecommunications networks.
Responsibilities include, but are not limited to, creating, dispatching, and clearing trouble reports for all companies of Shentel. Vital to determining the nature of the trouble and the proper department to handle them, Dispatchers will analyze all reported troubles and dispatch those troubles to the proper department for the necessary service work. These actions include daily contact with internal and external customers, Network Technicians, and Management regarding service orders, dispatching and clearing of troubles, and any service problems.

Job Responsibilities:

Fills in for other positions as necessary and may be tasked with performing support level functions, such as Capacity Planning or Drop Coordination within the department.
Performs additional general office duties, as required and assigned by Management.
Interacts on a regular basis with other departments and Contract Partners.
Keeps track of schedules, routes and field personnel.
Assures work queue processing across all Dispatch Business Types (Cable, Glo, and Beam) in all states or areas
Assists Technicians when the customer experience or any field metric is in jeopardy due to system issues or limitations outside of the Technician’s control.
Provides support to contractors, vendors, third parties, and internal departments to achieve stated goals
Maintains effective contractor relationships through daily communication and leverages systems to support all lines of field operations.

Qualification Requirements:

Education: High School Diploma required. Associate’s degree is preferred. Other candidates with strong workforce, operational, and technical backgrounds and/or telecommunications industry experience will be considered.
Experience Level:
3-5 years of Communications/Customer Service experience required.
3-5 years of Telecommunications experience is required.
1-2 years of Project Management/Capacity Coordination experience required.
1 year of experience with workforce analytics in workforce or contact centers with at least 15 employees is required.
3 years of experience with Workforce Management software such as Commforce, Cisco, Genesys/i3, or Optimizer required. Must have had a Lead or SR role.

Job Skills & Knowledge:Skill Requirements:

Proficient with the Interactive Desktop and Quality applications in Genesys/i3.
Highly skilled with SmartSheet applications.
Highly skilled in the field work force scheduling system.
Skilled in Call Center Workforce Management.
Proficient in Route Optimization and Capacity planning.

Knowledge of:

Microsoft Excel, Word, Visio, BI, Tableau, FSM/CSG, Commforce, iCommV, OTIS, and other telecommunications support related tools.
Copper, coax, wireless and fiber technology and applications.
Industry standard Telecommunications and Dispatch practices.

Other Requirements:

Strength Level: This is sedentary work.

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or [email protected]. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.

For technical issues with the website, please contact [email protected].

EEO is the Law and Pay Transparency

Quick Apply

Refine Your Search

fiber drop technician jobs in columbus

Sr. Dispatcher

Local Residential Install Technician

Experienced Long-Haul Fiber Splicer

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for fiber drop technician in columbus

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected