Salary Range: $21.00 per hour
NOTE: The hourly rate is a fixed entry rate for this position and applies to all new hires. While our system may display a pay range, this role’s starting rate is non-negotiable. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.
Joining a new Wayfair store launch means being part of something special from Day 1. During the first several weeks, you will work alongside the team to help set up, organize, and prepare the store for opening, which will look different from your long term day to day responsibilities. This hands on, team first experience helps bring our store to life and sets us up for success once we open our doors to the community and our customers.
Overview:
At Wayfair, we believe everyone deserves a home they love and as a Design Specialist, you’ll help make that happen. You'll be more than a salesperson; you’ll be a trusted design partner, guiding customers through everything from furniture selections to full-room transformations. Using your interior design expertise, trend awareness, and flair for customer service, you’ll help bring their vision to life—whether in-store, virtually, or in their home.
This role blends creativity and strategy, giving you the tools to inspire and the autonomy to deliver results. From room layouts to fabric swatches, your design solutions will reflect each customer’s unique style, budget, and needs. We’re not just a store—we’re a community of creators, doers, and dreamers. At Wayfair, you’ll join a team that cheers each other on, celebrates wins big and small, and knows that building beautiful homes should also be fun.
Ready to help customers fall in love with their homes—and your career? Let’s make it happen.
What Does A Retail Design Specialist Do?
Be the Customer’s Trusted Advisor: Greet, listen, and learn. You’ll lead design consultations that feel more like conversations, getting to know your customer’s style, needs, and how they really live. Whether it’s a growing family, a new pet, or a dream remodel, you’ll help it all come together beautifully.
Turn Vision Into Reality: Create stunning, functional spaces using your design expertise—think color theory, spatial planning , textiles, and trend-savvy picks. You'll walk customers through fabric swatches, finishes, and product choices with confidence and clarity.
Inspire with Tech + Tools: Build out 2D/3D room views, mood boards, and persuasive presentations using our design software. (Bonus points if you’ve dabbled in tools like SketchUp, DesignFiles, Floorplanner, Icovia, or a similar tool!)
Always Be Designing (and Selling): Every interaction is a chance to build trust and drive results. You’ll grow sales by turning design dreams into shoppable plans—and guiding customers every step of the way.
Multitask with Purpose: Balance design appointments, sales floor chats, team collabs—you’ll handle it all with a positive attitude and a flexible mindset.
Be a Team Player: Pitch in on floor sets, help with replenishment, and share your best design hacks with the team. We grow together here.
Drive Sales with Style: Every interaction is an opportunity to build trust, grow your pipeline, and close the loop on beautiful, functional spaces. You’ll actively seek out leads and help customers take the next step.
Operate as “One Team”: You will support Wayfair’s total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.
You’ll Thrive in this Role if You Have:
Sales Chops: 2+ years of sales experience, ideally with higher price-point products or in a design-related retail environment.
Design Know-How: At least 1 year of experience in interior, architectural, or graphic design—plus a solid grasp of spatial planning, color theory, and style trends.
Flexibility: Open availability, including evenings, weekends, and holidays. You’re ready when your customers are.
Tech Savviness: You’re comfortable using design tools (AutoCAD, SketchUp, DesignFiles, etc.), POS systems, and platforms like Salesforce.
Team Spirit: You shine in a collaborative, cross-functional environment and love being part of a supportive, high-performing crew.
Great People Skills: You're a strong communicator with the confidence to guide, advise, and build trust with customers from all walks of life.
A Hustle Mindset: You thrive in a fast-paced setting and know how to prioritize like a pro—whether you're juggling back-to-back appointments or jumping in to help on the floor.
A Design-Driven Background: A bachelor’s degree or equivalent design-related education is a plus, but not a deal-breaker. Passion and skill go a long way!
Additional Physical and Environmental Requirements:
Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
Temperature Flexibility: Comfortable in environments with varying temperature conditions.
Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.
What are the Benefits*?
Competitive Pay: Earn competitive compensation and bonus pay opportunity with regular opportunities for performance-based increases.
Career Growth: Access professional development and advancement opportunities to help you grow with us.
Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
Time to Recharge: Start accruing paid time off immediately—because work-life balance matters.
401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.
Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type.
Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
And So Much More: We’ve got more good stuff where that came from!
NOTE: Our full-time roles receive the full benefits package, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
