Top 64 Front desk guest services agent Jobs in Columbus

Front Desk Agent Overnights - FT
Hollywood Casino at Columbus —Columbus, OH
- Weekends as needed
- Spanish
- Computer literacy
- English
Front Desk Agent | Dublin Springhill Suites
Dublin Springhill Suites —Dublin, OH
- $15 an hour
- Weekends as needed
- Spanish
- English
- Hotel
Quick Apply
Front Desk Agent
Paramount Philly Agency —Columbus, OH
- $3,816.36 - $4,596.05 a month
- Full-time
- Office
- Organizational skills
- In-person
Quick Apply
12d
Hotel Front Desk Agent Full and Part-Time
Courtyard Marriott Columbus OSU —Columbus, OH
- Part-time
- Background check
- Hotel
- High school diploma or GED
Quick Apply
Fairfield Inn By Marriott Hotel Front Desk Agent Part Time
Fairfield Inn & Suites Hilliard West Columbus —Columbus, OH
- $15 - $16 an hour
- Part-time
- Hotel
- Entry level
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent
Holiday Inn Express and Suites —Columbus, OH
- $13.50 - $15.00 an hour
- Part-time
- Bilingual
- In-person
- Communication skills
- Paid time off
- Employee discount
Quick Apply
Front Desk Representative/Night Auditor
LaQuinta Columbus west —Columbus, OH
- Part-time
- Hotel
- In-person
- Communication skills
Quick Apply
14d
Front Desk Agent
Home2 Suites by Hilton Columbus Downtown —Columbus, OH
- $16 a year
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent
Courtyard - Columbus Airport —Columbus, OH
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Guest Service Agent
SpringHill Suites Columbus Airport Gahanna —Columbus, OH
- $14 - $15 an hour
- Part-time
- Customer service
- Ability to walk for extended periods
- Hotel
- Employee discount
Quick Apply
9d
Front Desk Agent
Hampton Inn Columbus/Easton —Columbus, OH
- $16 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Guest Service Representative (Front Desk Agent) - WoodSpring Suites
J&P Hospitality Management, LLC —Urbancrest, OH
- $16 - $18 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Assistant Hotel Front Office Manager- Hilton at Easton
Hilton Columbus at Easton —Columbus, OH
- $50,000 - $60,000 a year
- Full-time
- Background check
- Inventory management
- Ability to walk for extended periods
- Health savings account
- Health insurance
Quick Apply
Hotel Front Desk Agent
TownePlace Suites by Marriott Columbus Dublin —Dublin, OH
- $15 - $16 an hour
- Part-time
- Computer literacy
- English
- Hotel
- Employee discount
- Opportunities for advancement
Quick Apply
Guest Service Agent
COLUMBUS WORTHINGTON HOSPITALITY LLC —Columbus, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Guest Services (2nd Shift)
Candlewood Suites Polaris —Columbus, OH
- From $17 an hour
- Weekends as needed
- Hotel
- In-person
- Communication skills
Quick Apply
2d
Front Desk Guest Service Agent 2nd Shift 3pm - 11pm / Homewood Suites by Hilton Polaris
HOMEWOOD POLARIS —Columbus, OH
- Weekends as needed
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Front Desk Agent
Image Hotel Management —Grove City, OH
- 8 hour shift
- Computer literacy
- Hotel
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Hyatt Columbus/Polaris —Columbus, OH
- $16 - $17 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Front Desk Agent
The Westin Great Southern Columbus —Columbus, OH
- Weekends as needed
- Research
- Hotel
- Computer skills
- Commuter assistance
- 401(k) matching
Quick Apply
5d

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front desk guest services agent jobs near columbus

Front Desk Agent Overnights - FT

Hollywood Casino at Columbus -
Columbus, OH

Apply Now

Job Details

Full-time

Qualifications

Customer communication
High school diploma or GED
Cross-functional communication

Full Job Description

WE LOVE OUR WORK.:

Greeting guests promptly upon arrival with a warm, professional, and welcoming demeanor, creating a positive first impression at every interaction.
Communicates clearly and accurately regarding hotel amenities, outlet hours, services, local attractions, transportation options, and special events.
Answers phones promptly and responds to lobby activity, guest inquiries, and internal requests with professionalism and positive communication.
Complete guest check-in and check-out accurately in the PMS, confirming guest identity, payment method, room rate, preferences, room assignments, and electronic key access.
Prepares and sends pre-arrival communications, pre-blocks room requests, resolves room discrepancies and assigns rooms based on guest needs and availability.
Handles guest concerns, complaints, and service recovery with tact and urgency, resolving issues within approved guidelines and escalating when appropriate.
Coordinates special requests including but not limited to luggage assistance, dining reservations, transportation arrangements, and local recommendations to enhance the guest experience.
Partners with all necessary departments to support room readiness, personalized service, and guest satisfaction.
Maintains PMS accuracy by posting charges, collecting payments, verifying credit authorizations, inputting messages, and distributing guest mail or packages confidentially.
Balances assigned house cash bank and adheres to all cash-handling procedures, financial controls, PCI compliance, and key control requirements.
Generates, reviews, and distributes required reports, maintains accurate logs and documentation, and ensures timely follow-through on open items.
Maintains a clean, organized, and guest-ready front Office, lobby, and market area, ensuring items are stocked, rotated, and maintenance or ordering needs are reported.
Protects guest information and sensitive data while following all privacy, safety, emergency, appearance, and operational standards.
Monitors overnight hotel activity, performs property walks, and observes entrances, exits, stairwells, and public areas for cleanliness, safety, and security concerns.
Balance and reconcile all Front Office postings, verifying daily charges, adjustments, allowances, packages, taxes, and correcting or reporting discrepancies.

Closes the business day in the PMS if applicable, completes nightly processing, prepares and distributes required audit and operational reports, and maintains accurate logs and documentation.
Supports Finance and internal audit requests by providing documentation, reports, and follow-up corrections as needed.
Responds calmly and effectively to emergencies, alarms, and safety incidents, following all hotel emergency and security procedures.
Maintains proper key control, protects guest and company confidentiality, and safeguards sensitive information and access devices.
Demonstrate reliability, professionalism, and flexibility by adhering to all company policies and conduct standards and performing additional job-related duties as assigned.

BRING US YOUR BEST.:

Must be at least 21 years of age.
Requires high school diploma/GED.
Minimum one year of customer service experience; hotel experience strongly preferred.
Ability to communicate clearly and professionally with guests, management, and team members.
Strong interpersonal, problem-solving, and guest service skills.
Ability to work effectively under pressure, always remaining calm and courteous.
Ability to stand for extended periods and manage paperwork efficiently.
Computer proficiency preferred, experience with property management systems a plus.
Bilingual English/Spanish skills preferred.
Knowledge of local attractions, entertainment, and dining options preferred.
Availability to work a flexible schedule including weekends, holidays, and varied shifts.

Apply Now

Refine Your Search

front desk guest services agent jobs in columbus

Front Desk Agent Overnights - FT

Front Desk Agent | Dublin Springhill Suites

Front Desk Agent

Hotel Front Desk Agent Full and Part-Time

Fairfield Inn By Marriott Hotel Front Desk Agent Part Time

Front Desk Agent

Front Desk Representative/Night Auditor

Front Desk Agent

Front Desk Agent

Guest Service Agent

Front Desk Agent

Guest Service Representative (Front Desk Agent) - WoodSpring Suites

Assistant Hotel Front Office Manager- Hilton at Easton

Hotel Front Desk Agent

Guest Service Agent

Guest Services (2nd Shift)

Front Desk Guest Service Agent 2nd Shift 3pm - 11pm / Homewood Suites by Hilton Polaris

Front Desk Agent

Front Desk Agent

Front Desk Agent

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