Top 12 Front desk supervisor hotel Jobs in Columbus

Front Desk Agent
Lexington Hotel Group —Columbus, OH
- $17 - $18 an hour
- Full-time
- Hotel
- In-person
- Communication skills
- Health savings account
- Health insurance
Quick Apply
4d
Operations Supervisor
Courtyard Columbus Easton —Columbus, OH
- From $20 an hour
- Full-time
- CPR Certification
- ServSafe
- English
- Free parking
- Health savings account
Quick Apply
4d
Front Desk Supervisor
The Ohioan Hotel and Event Center —Lewis Center, OH
- Background check
- Mid-level
- Hotel
- Free parking
- Paid holidays
Quick Apply
Hotel Front Desk Agent
TownePlace Suites by Marriott Columbus Dublin —Dublin, OH
- $15 - $16 an hour
- Part-time
- Computer literacy
- English
- Hotel
- Employee discount
- Opportunities for advancement
Quick Apply
Hotel Front Desk Supervisor - Courtyard Columbus OSU
Courtyard Columbus OSU —Columbus, OH
- Weekends as needed
- Background check
- Mid-level
- Hotel
Quick Apply
Night Auditor
COLUMBUS WORTHINGTON HOSPITALITY LLC —Columbus, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Night Auditor
TWIN TIER HOSPITALITY —Columbus, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Night Auditor
Home2 Suites By Hilton Dublin Ohio —Dublin, OH
- $14 - $18 an hour
- Full-time
- Ability to walk for extended periods
- English
- Hotel
- Paid time off
- Employee discount
Quick Apply
Sales Coordinator/Front Office Manager
Image Hotel Management —Canal Winchester, OH
- $17 - $19 an hour
- Full-time
- Mid-level
- Hotel
- Contracts
Quick Apply
12d
Guest Service Supervisor
Drury Hotels Company LLC —Columbus, OH
- Up to $3,200 a year
- Urgently hiring
- Sales
- English
- Mid-level
- Health insurance
- Dental insurance
13h

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Front Desk Agent
Lexington Hotel Group —Columbus, OH
Answers incoming telephone calls professionally, following the hotel and/or brand expectations regarding phone etiquette. This is not an employment contract.
$17 - $18 an hour
Quick Apply
4d
Housekeepers
Doubletree by Hilton, Newark, Ohio —Newark, OH
Clean and sanitize guest rooms, replenish supplies and amenities, inspect and report rooms ready for sale to the front desk all in accordance with hotel’s…
$13 - $15 an hour
4d

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Front Desk Agent
Lexington Hotel Group —Columbus, OH
Answers incoming telephone calls professionally, following the hotel and/or brand expectations regarding phone etiquette. This is not an employment contract.
$17 - $18 an hour
Quick Apply
4d
Operations Supervisor
Courtyard Columbus Easton —Columbus, OH
Establish credit control with guests, monitor high balances and cash handling procedures. Utilize findings to put actions in place to eliminate future guest…
From $20 an hour
Quick Apply
4d

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front desk supervisor hotel jobs near columbus

Front Desk Agent

Lexington Hotel Group
Columbus, OH

Quick Apply

Job Details

Full-time
$17 - $18 an hour
4 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
In-person customer service
Mail distribution
Mail management
Mail processing
Hotel and accommodations guest complaints handling
Venue guest services
Client interaction via phone calls

Full Job Description

Job Summary:

Provides excellent customer service to the guests during their hotel stay. Responds to guest requests as well as proactively predicts guests' needs. Provides information and services to the guest at the front desk of the hotel.

Duties and Responsibilities

Including but not limited to:

Answers incoming telephone calls professionally, following the hotel and/or brand expectations regarding phone etiquette.
Provides excellent customer service, responding to guest questions or concerns in a timely and courteous manner.
Makes reservations or modifies reservations as needed.
Follows hotel and/or brand standards related to guest interactions and reward programs.
Coordinates check-in and check-out procedures with multiple guests in line in a courteous and efficient way, providing a positive experience for each guest.
Maintains guest privacy and safety by not sharing information about guests, to callers, walk-ins, or other guests.
Documents information regarding guest or room information in the front desk notebook for future shifts. Protects this information as confidential from guests and employees without a "need to know".
Assists sales team with pre-registration and blocking of rooms for groups.
Adheres to proper credit, check cashing, and cash-handling policies and procedures.
Tracks room status to ensure guests are assigned to vacant ready rooms.
Shares correct information regarding rooms, amenities, and hotel rules.
Uses suggesting selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, and special requests.
Processes mail, packages, and message handling with care so accurate information is provided to guests or management promptly.
Attends department meetings.
Communicates with Housekeeping and Maintenance regarding guest concerns or room preparation for rental.
Follow all safety and emergency procedures. Is aware of accident prevention policies.
Completes duties and confirms on shift checklist as assigned.
Various other duties as assigned by Supervisor.

Requirements

Hotel Guest Services Experience Preferred
Customer Service Experience Required
Ability to reason and make appropriate decisions in response to guest concerns

Core Competencies

Guest Satisfaction
Strong Communicator/Listener
Problem Solver
Friendliness/Helpfulness
Coachability

Work Environment

Prolonged periods of standing at the hotel guest services desk
Frequent walking
Frequent squatting, kneeling, bending down, forward and trunk rotation while standing
Frequent stair climbing may be necessary, reaching both above and below shoulders as well as pushing and pulling
Vision - must have the ability to adjust focus as well as use of close, peripheral and depth/distance vision
Frequent lifting, carrying, pushing, and pulling up to 15 lbs.

It is the policy of Lexington Hotel Group not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

This is not an employment contract.

Pay: $17.00 - $18.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

front desk supervisor hotel jobs in columbus

Front Desk Agent

Operations Supervisor

Front Desk Supervisor

Hotel Front Desk Agent

Hotel Front Desk Supervisor - Courtyard Columbus OSU

Night Auditor

Night Auditor

Night Auditor

Sales Coordinator/Front Office Manager

Guest Service Supervisor

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