Top 17 Genesys Jobs in Columbus

Contact Center Operations Generalist, Business Transformation Architecture
Deloitte —Columbus, OH
- $171,500 - $307,500 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Workforce Optimization Analyst (NJUS)
NetJets —Columbus, OH
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Disability insurance
Program Manager, Delivery - CCaaS
TELUS Digital —Columbus, OH
- $124,800 - $156,000 a year
- Full-time
- Remote
- 7 years
- Continuous improvement
- Travel
Contact Center Strategy, Growth, and Transformation Manager
Deloitte —Columbus, OH
- $134,500 - $265,100 a year
- Full-time
- Up to 50% travel
- Mid-level
- Bachelor's degree
13d
Customer Experience & Service Transformation Advisory Manager
Accenture —Columbus, OH
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Supervisor, IT Service Center
Cardinal Health —Dublin, OH
- $67,500 - $111,710 a year
- On call
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
Contact Center Operations and Transformation Functional Manager
Deloitte —Columbus, OH
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Senior Genesys Cloud Engineer
AAA Club Alliance —Worthington, OH
- $100,384 - $135,599 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor of Science
- Salesforce
- Wellness program
- Paid parental leave
Manager, Product - CCaaS
TELUS Digital —Columbus, OH
- $106,000 - $150,000 a year
- Full-time
- Hybrid work
- Databases
- Mentoring
- APIs
Manager, Delivery - CX AI
TELUS Digital —Columbus, OH
- $100,000 - $160,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Continuous improvement
CCaaS Business Test Lead
Blue Star Partners LLC —Columbus, OH
- $100 an hour
- Contract
- 7 years
- Continuous improvement
- Travel
Quick Apply
Technical Delivery Lead - Customer Engagement Solutions, Google Cloud
Accenture —Columbus, OH
- $87,400 - $266,300 a year
- Full-time
- Hybrid work
- Google Workspace
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
Google Gemini Senior Consultant, Technical Transformation
Deloitte —Columbus, OH
- $110,700 - $218,300 a year
- Full-time
- Up to 50% travel
- Bachelor of Science
- Master's degree
Interaction Management Area Product Owner
JPMorganChase —Columbus, OH
- $152,000 - $245,000 a year
- Full-time
- 8 years
- Continuous improvement
- Senior level
- Health insurance
- Tuition reimbursement
8h
Google Gemini Manager, Technical Transformation
Deloitte —Columbus, OH
- $134,500 - $265,100 a year
- Full-time
- Up to 50% travel
- Bachelor of Science
- Master's degree
Senior Amazon Connect Application Architect
TELUS Digital —Columbus, OH
- $152,618 - $179,550 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
9d
Senior Telecom Engineer
Safelite Group —Columbus, OH
- Full-time
- Hybrid work
- 7 years
- Computer Science
- Office
- Paid holidays
- Health insurance
2d

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Workforce Optimization Analyst (NJUS)
NetJets —Columbus, OH
Communicate effectively with agents and leadership regarding schedule changes and performance. Demonstrated ability to craft insights and tell stories with data…

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Contact Center Operations Generalist, Business Transformation Architecture
Deloitte —Columbus, OH
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics,…
$171,500 - $307,500 a year
Workforce Optimization Analyst (NJUS)
NetJets —Columbus, OH
Communicate effectively with agents and leadership regarding schedule changes and performance. Demonstrated ability to craft insights and tell stories with data…

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genesys jobs near columbus

Contact Center Operations Generalist, Business Transformation Architecture

Deloitte -
Columbus, OH

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Job Details

Full-time
$171,500 - $307,500 a year

Qualifications

Requirements design
Automation
Team scheduling
Enterprise solutions implementation
Workforce planning strategy
Task prioritization
Enterprise Integration
Forecasting
Management consulting
AI-driven automation
Escalation handling
Implementing IT solutions

Full Job Description

Contact Center Operations Generalist Architect

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a Contact Center Operations Generalist, you will lead client-facing transformation efforts that modernize contact center operations across voice and digital channels, with a strong focus on measurable business outcomes. You will advise senior client stakeholders on target operating models, process redesign, and the effective use of leading CCaaS platforms such as Five9, Amazon Connect, Genesys, and NICE. You will also help clients adopt and govern AI-enabled service capabilities including agent assist, summarization, knowledge search, intelligent routing, and quality automation.

Key responsibilities

Lead contact center strategy, transformation, and optimization programs
Shape target operating models, solution roadmaps, and implementation approaches
Advise on CCaaS platform selection, design, and deployment
Design and govern AI-enabled service operations use cases
Drive measurable improvements in customer experience, efficiency, and quality
Partner with client executives and Deloitte teams to deliver sustainable outcomes

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationship
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

10+ years of experience in contact center operations, customer service operations, and/or contact center transformation (consulting and/or industry)
Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE)
Experience partnering with Workforce Management and Quality teams to improve forecasting, scheduling, adherence/occupancy, calibration, and coaching programs
Experience enabling AI-powered service operations (e.g., agent assist, summarization, knowledge search, intelligent routing, quality automation), including adoption, measurement, and controls (privacy/PII, monitoring, escalation)
Bachelor's degree in Computer Science, Engineering, or equivalent work experience
Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available

Preferred

Experience with WEM/QM/WFM suites (e.g., recording, quality, coaching, performance dashboards) in enterprise contact center environments
Experience with omnichannel and digital service strategies that improve containment/deflection and reduce repeat contacts
Experience with speech/text analytics or voice-of-customer programs that drive operational improvements tied to KPI outcomes
Experience establishing AI governance and operational runbooks for contact center use cases (human-in-the-loop, monitoring, auditability)
Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $171,500 to $307,500.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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Refine Your Search

genesys jobs in columbus

Contact Center Operations Generalist, Business Transformation Architecture

Workforce Optimization Analyst (NJUS)

Program Manager, Delivery - CCaaS

Contact Center Strategy, Growth, and Transformation Manager

Customer Experience & Service Transformation Advisory Manager

Supervisor, IT Service Center

Contact Center Operations and Transformation Functional Manager

Senior Genesys Cloud Engineer

Manager, Product - CCaaS

Manager, Delivery - CX AI

CCaaS Business Test Lead

Technical Delivery Lead - Customer Engagement Solutions, Google Cloud

Google Gemini Senior Consultant, Technical Transformation

Interaction Management Area Product Owner

Google Gemini Manager, Technical Transformation

Senior Amazon Connect Application Architect

Senior Telecom Engineer

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