Top 188 Guest experience director Jobs in Columbus

Director, Guest Experience
Columbus Crew —Columbus, OH
- 8 hour shift
- 3 years
- Ability to climb stairs
- Analysis skills
Quick Apply
21h
Leasing Consultant
Confidential Property Management Company —Columbus, OH
- $18 - $22 an hour
- 8 hour shift
- Office
- Residential
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Director of Operations - Nightlife
Live! Hospitality & Entertainment —Columbus, OH
- Weekends as needed
- Writing skills
- English
- 21 years or older
Quick Apply
Food Service Supervisor
Aramark —Columbus, OH
- $22.58 an hour
- Nights as needed
- Basic math
- Mid-level
- Mentoring
- Disability insurance
- Health insurance
Food Service Supervisor
Aramark —Columbus, OH
- $19 - $21 an hour
- Nights as needed
- Basic math
- Mid-level
- Mentoring
- Disability insurance
- Health insurance
Director of Security - Hilton Columbus Downtown
Hilton —Columbus, OH
- Full-time
- Hospitality
- Hotel
- Budgeting
7d
Executive Assistant to the Executive Director & Event Coordinator
BalletMet —Columbus, OH
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Area Manager - Columbus
Parking Management Company —Columbus, OH
- $80,000 - $90,000 a year
- Overtime
- Background check
- Office
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
General Manager
Le Meridien Columbus, The Joseph —Columbus, OH
- Full-time
- Hotel
- Senior level
- 4 years
4d
Director of Spa & Wellness
Makeready LLC —Columbus, OH
- $115,000 - $125,000 a year
- Full-time
- Mid-level
- Residential
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Assistant Hotel Front Office Manager- Hilton at Easton
Hilton Columbus at Easton —Columbus, OH
- $50,000 - $60,000 a year
- Full-time
- Background check
- Inventory management
- Ability to walk for extended periods
- Health savings account
- Health insurance
Quick Apply
14d
Public Safety Administrative Coordinator
Steiner + Associates —Columbus, OH
- $55,000 - $60,000 a year
- Full-time
- Microsoft Outlook
- Inventory management
- Mid-level
- Paid holidays
- Health insurance
Executive Assistant | University Hospital Administration
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Background check
- Hospital
- Pass drug screening
- Paid parental leave
- Disability insurance
10d
Director of Security
Hyatt Regency Columbus —Columbus, OH
- Weekends as needed
- Computer literacy
- Mid-level
- Hotel
- Health insurance
- Dental insurance
18h
Community Director - Poindexter
Bedrock Property Management —Columbus, OH
- Mid-level
- Travel
- Mentoring
Quick Apply
Director of Operations - ScottsMiracle-Gro Field
Levy Sector —Columbus, OH
- $110,000 - $120,000 a year
- Full-time
- Background check
- Computer literacy
- Mentoring
- Commuter assistance
- Paid parental leave
Quick Apply
Front Desk Attendant - Full Time Afternoons
The Athletic Club of Columbus —Columbus, OH
- From $17.50 an hour
- Full-time
- Inventory management
- Entry level
- Free parking
Quick Apply
Community Association Manager
PMI Centerline —Columbus, OH
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- Background check
- Sales
- Mid-level
- Paid training
- Mileage reimbursement
Quick Apply
4d
Assistant Director, Ticketing Operations & Systems
CAPA —Columbus, OH
- $65,000 a year
- Weekends as needed
- Background check
- Mid-level
- Analysis skills
Director of Operations
MISKIRI HOSPITALITY GROUP —Columbus, OH
- Weekends as needed
- Ability to walk for extended periods
- 5 years
- Bachelor's degree
Quick Apply

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Director, Guest Experience

Columbus Crew -
Columbus, OH

Quick Apply

Job Details

Full-time
21 hours ago

Qualifications

Customer communication
Program design
Developing safety training programs
Managing teams in a customer support role
Outdoor work experience
Coaching
Staff scheduling
Presentations for conferences or internal meetings
Team scheduling
Managing hospitality teams
De-escalation techniques
Conflict de-escalation
Team development
Staff policy implementation
Public safety procedures
Recruiting
Leading team collaboration initiatives
Developing new training programs
Workforce management
Safety standard operating procedures
Crew management
Time & attendance systems
Team motivation (leadership skill)
Staffing management
Payroll record maintenance

Full Job Description

Description

Columbus Crew is seeking a Director, Guest Experience that will be responsible for all guests and team members receiving world class experience when visiting all venues operated by the Columbus Crew. Under the direction of the Vice President, Operations, the Director oversees the day-to-day and event operations of the Guest Experience department ensuring the safety and comfort for all through strong training programs, policies, and procedures.

Essential DutiesResponsibilities

Guest Experience
- Responsible for all Guest Experience operations across all Club facilities and events; including but not limited to Columbus Crew matches, future Columbus NWSL matches, concerts, third-party events, etc.
- Lead an informed, motivated, and energetic staff and maintain a consistent focus on curating a best-in-class experience throughout every Club and third-party event.
- Maintain cross-departmental connection to ensure the Guest Experience staff and general processes are supporting and enhancing broader club focuses and initiatives
- Monitor all channels of guest communication (email, telephone, in-person, guest survey, and social media). Provide reports, identify trends and institute operational improvements.
- Ensure that guest information channels always have the appropriate information (Stadium Maps, Know Before You Go, Columbus Crew social media accounts and Columbus Crew website).
- Collaborate with Safety and Security leadership to maintain emergency preparedness and have a working knowledge of all applicable safety regulations and security procedures for Columbus Crew Venues
Recruitment and Training
- Develop department training and staffing plan based on service strategy, event budget and staffing matrix in collaboration with Vice President, Operations. Identify appropriate staffing levels, recruitment processes, and desired target areas to maintain the highest level of retention and service.
- Develop and conduct an effective and efficient recruiting, interviewing and onboarding program
- Develop, maintain, and facilitate (as appropriate) department new hire and veteran training programs, create specialty training programs for supervisors, specialty positions and team member development opportunities. Maintain a strong presence with the service department management and frontline team members.
Team Member Management
- Create and consistently emphasize a service strategy to empower team members to provide world class service and meet organizational goals.
- Foster a fun and fulfilling work environment for team members.
- Oversee scheduling and payroll on a weekly basis.
- Create and implement staff incentive programs.
- Effectively communicate with frontline team members to establish policies, procedures, standards, expectations, goals, and objectives.
- Ensure fair, consistent, and timely enforcement of policies and procedures (including tracking call-offs, no-shows and overall attendance)
Conduct ongoing performance coaching and evaluation, identifying growth opportunities.

Required Skills and Experience

Minimum of 3 -5 years leadership experience managing teams of PT frontline event staff. Preferably, in a public assembly facility.
Minimum four-year college degree or equivalent experience.
Exceptional customer service and leadership skills, including but not limited to de-escalation, service recovery, coaching, people management, recruitment, training, and the ability to motivate a diverse workforce.
Must possess strong problem solving, analysis and communication skills, both written and oral.
Extremely organized, detail-orientated and able to multi-task in a fast-paced environment.
Must be able to create and deliver informative and engaging presentations to large groups of people.
Ability to read, interpret, update, and create training programs utilizing documents such as strategy documents, safety rules, operating and maintenance guides, application instructions, and procedure manuals.
Familiarity with payroll and scheduling systems
Clear understanding and implementation of all department and company policies and procedures
Must be available on varied schedules including nights, weekends, and holidays.
Ability to walk, stand, and climb stairs and ramps during entire shift (8 – 12 hours)
Ability and willingness to work outdoors in elements for entire shift (8 – 12 hours)
Ability to lift, carry, and transport large boxes and items in excess of 25 lbs.
Ability to work long and irregular hours including nights, weekends, holidays, events including but not limited to soccer, football, concerts and private events.

Quick Apply

Refine Your Search

guest experience director jobs in columbus

Director, Guest Experience

Leasing Consultant

Director of Operations - Nightlife

Food Service Supervisor

Food Service Supervisor

Director of Security - Hilton Columbus Downtown

Executive Assistant to the Executive Director & Event Coordinator

Area Manager - Columbus

General Manager

Director of Spa & Wellness

Assistant Hotel Front Office Manager- Hilton at Easton

Public Safety Administrative Coordinator

Executive Assistant | University Hospital Administration

Director of Security

Community Director - Poindexter

Director of Operations - ScottsMiracle-Gro Field

Front Desk Attendant - Full Time Afternoons

Community Association Manager

Assistant Director, Ticketing Operations & Systems

Director of Operations

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