Top 1044 Guest services manager Jobs in Columbus

Guest Services Supv
Le Meridien Columbus, The Joseph —Columbus, OH
- Full-time
- Merchandising
- Mid-level
- Hotel
12d
Property Manager
Tenle LLC —Columbus, OH
- $75,000 - $85,000 a year
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
4d
Front of House Supervisor
StoryPoint —Powell, OH
- Mid-level
Quick Apply
Apartment Property Manager
T&R Properties —Columbus, OH
- From $59,000 a year
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Word processing
- Health insurance
- Dental insurance
Quick Apply
2d
Member Concierge/ Receptionist/Manager
Hammer & Nails Grooming Shop For Guys —Columbus, OH
- $22 - $24 an hour
- 8 hour shift
- Hospitality
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
General Manager
SpringHill Suites Columbus West-Hilliard —Columbus, OH
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Hotel
- Mentoring
Quick Apply
11d
Front Desk Manager | Columbus MOXY
Columbus Moxy —Columbus, OH
- $50,000 - $55,000 a year
- Weekends as needed
- Spanish
- Sanitation
- English
Quick Apply
13d
General Manager
Courtyard - Columbus Airport —Columbus, OH
- $75,000 - $90,000 a year
- Full-time
- 18 years or older
- Sales
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Front Desk Manager
Dreamscape Hospitality —Columbus, OH
- Weekends as needed
- Clean driving record
- Ability to walk for extended periods
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Floor Manager
No Soliciting —Columbus, OH
- $30 an hour
- Part-time
- Bar
- No education required
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
General Manager
Extended Stay America —Columbus, OH
- $60,000 - $65,000 a year
- Full-time
- Spanish
- Word processing
- Computer literacy
- AD&D insurance
- Disability insurance
Quick Apply
Front Desk Manager | Dublin AC Hotel
Dublin AC —Dublin, OH
- $54,000 - $60,000 a year
- Weekends as needed
- Spanish
- Sanitation
- English
Quick Apply
11d
Administrator, Property
Chipotle —Columbus, OH
- $67,000 - $95,500 a year
- Bachelor of Science
- Research
- Mid-level
- Health insurance
- Dental insurance
Front Office Manager
Home2/TRU Grove City —Grove City, OH
- $50,000 - $60,000 a year
- Word processing
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Co Manager
Ulta Beauty, Inc. —Columbus, OH
- $28.50 - $35.00 an hour
- Weekends as needed
- Merchandising
- Data analysis skills
- Bachelor's degree
- Dental insurance
- Paid time off
10d
Assistant General Manager
Courtyard - Columbus Airport —Columbus, OH
- $45,000 - $55,000 a year
- Weekends as needed
- 18 years or older
- Sales
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Club Member Relations Manager (Private Club)
Makeready LLC —Columbus, OH
- $80,000 - $90,000 a year
- Weekends as needed
- Mid-level
- Residential
- Communication skills
- Loan repayment program
- Health insurance
10d
Area Director
Another Broken Egg Cafe —Powell, OH
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Mentoring
- Recruiting
- Paid time off
- 401(k) matching
Quick Apply
HPO FRNT OFF SUPERVISOR
Columbus Hospitality Management —Columbus, OH
- Management
- Mid-level
Quick Apply
12d
Assistant General Manager
MCR Hotels —Dublin, OH
- $50,000 - $55,000 a year
- Weekends as needed
- 18 years or older
- Word processing
- English
- Health insurance
- Dental insurance
Quick Apply

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guest services manager jobs near columbus

Guest Services Supv

Le Meridien Columbus, The Joseph -
Columbus, OH

Apply Now

Job Details

Full-time
12 days ago

Qualifications

Client rapport building
High school diploma or GED
Driver's License

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

Le Meridien Columbus, The Joseph

Overview:

The Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities:

Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.Monitor all VIP and special guest requests.
Review Front Office log and Trace File daily.
Fully comprehend and operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Be familiar with all in-house groups.
Be aware of all closed out and restricted dates.
Follow and enforce all Highgate Hotel hotel credit policies.
Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
Maintain proper operation of the service express and ensure that all standards are met, if applicable.
Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
Assist the G.S.M. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
Have knowledge of and assist in all emergency procedures as required.
Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
Be able to perform all duties of Guest Services Agent.
Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
Monitor key control to maintain hotel security.
Ensure the maximization of room revenue through Rooms Merchandising.
Answer all guest inquiries in a timely and professional nature.
Be involved in departmental meeting, planning and execution.
Help maintain productivity levels at or above budgeted standards.
Assist in training and cross training of new hires and current employees on a regular basis.

Qualifications:

High School diploma or equivalent required.
At least 2 to 3 years of progressive experience in a hotel or a related field required.
College course work in related field helpful.
Previous supervisory responsibility preferred.
Must have a valid driver's license for the applicable state.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Apply Now

Refine Your Search

guest services manager jobs in columbus

Guest Services Supv

Property Manager

Front of House Supervisor

Apartment Property Manager

Member Concierge/ Receptionist/Manager

General Manager

Front Desk Manager | Columbus MOXY

General Manager

Front Desk Manager

Floor Manager

General Manager

Front Desk Manager | Dublin AC Hotel

Administrator, Property

Front Office Manager

Co Manager

Assistant General Manager

Club Member Relations Manager (Private Club)

Area Director

HPO FRNT OFF SUPERVISOR

Assistant General Manager

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