Top 10 Help desk/desktop support analyst Jobs in Columbus

IT End User Services Analyst
Vertiv —Westerville, OH
- Mid-level
- Windows
- US work authorization
9d
Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site
Software Technology Inc —Madison County, OH
- Mid-level
- Travel
- In-person
Quick Apply
TP- Desktop Support Analyst
TP Mechanical —Columbus, OH
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
Help Desk Analyst
Software Technology Inc —Columbus, OH
- 8 hour shift
- English
- Mid-level
- Organizational skills
Quick Apply
TP- Desktop Support Analyst
TP Mechanical Contractors LLC —Columbus, OH
- Microsoft Outlook
- 5 years
- Mid-level
Quick Apply
Service Desk Analyst
sdna global —Columbus, OH
- $22 - $25 an hour
- Contract
- Mid-level
- Continuous improvement
- In-person
Quick Apply
Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
- Contract
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
- $41,250 - $68,750 a year
- Overtime
- Mid-level
- Office
- Analysis skills
- Wellness program
- Health savings account
14d

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Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site
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IT End User Services Analyst
Vertiv —Westerville, OH
They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as…
9d
Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site
Software Technology Inc —Madison County, OH
Manage clients or their own company Citrix systems, VDI and its other technologies. The engineer is responsible for taking care of all the administration tools…
Quick Apply

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help desk/desktop support analyst jobs near columbus

IT End User Services Analyst

Vertiv -
Westerville, OH

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Job Details

9 days ago

Qualifications

Software deployment
Windows
Software installation
Patch management
Desktop administration

Full Job Description

POSITION SUMMARY

The IT End User Services Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as a point of escalation for incidents that require local resolution. They work alongside the Platform Service Team to support corporate infrastructure and participate in various IT projects.

RESPONSIBILITIES

Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.
Provide second-level user support for hardware and software issues.
Assist in hardware and software installation/configuration according to corporate policies and guidelines.
Aid in troubleshooting and diagnosing hardware/software errors.
Support PC replacement programs and emergency equipment exchanges.
Provide hands-on assistance for IT project implementations.
Help with local backup operations in alignment with corporate policies.
Maintain confidentiality on all user data and related information.
Strong emphasis on White Glove executive support
Perform miscellaneous job-related duties as assigned.

QUALIFICATIONS

A+ certificate or 1-2 years’ experience in an end user support environment
1-3 years of experience in MS Windows desktop operating system deployment.
Basic understanding of Software Distribution and Patch Management tools.
Experience with ITSM systems like ServiceNow.
Basic knowledge of network infrastructure and security principles.

PHYSICAL & ENVIRONMENTAL DEMANDS

Medium lifting (30 lbs. – 45 lbs.)
Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders).

TIME TRAVEL REQUIRED

10%

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES : Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture
Customer Focus
Operational Excellence
Innovation
Financial Strength

VERTIV BEHAVIORS

Own it
Act with urgency
Foster a customer-first mindset
Think big and execute
Lead by example
Drive continuous improvement
Learn and seek out development

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected].

#LI-RB1

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Refine Your Search

help desk/desktop support analyst jobs in columbus

IT End User Services Analyst

Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site

TP- Desktop Support Analyst

Help Desk Analyst

TP- Desktop Support Analyst

Service Desk Analyst

Help Desk Analyst - Columbus, OH

Technology Solution Center Analyst Lead

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