Top 4 Help desk analyst (tier i) Jobs in Columbus

Help Desk Analyst
eBusiness Solutions Inc. —Columbus, OH
- $17 - $21 an hour
- Mid-level
- Administrative experience
- Travel
Quick Apply
7d
Help Desk Analyst
absiusa —Columbus, OH
- $1 an hour
- Mid-level
- Administrative experience
- Travel
Quick Apply
7d
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply

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Help Desk Analyst
eBusiness Solutions Inc. —Columbus, OH
Assist in developing training materials and deliver training sessions for state and county staff and child‑serving providers.
$17 - $21 an hour
Quick Apply
7d
Service Desk Analyst III-ARMC(FT, Variable)
Adena Health System —Chillicothe, OH
Required Experience: 1-2 years’ experience related to customer service, help desk or service desk. Involve the use of diagnostic and help request tracking tools…

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help desk analyst (tier i) jobs near columbus

Help Desk Analyst

eBusiness Solutions Inc.
Columbus, OH

Quick Apply

Job Details

$17 - $21 an hour
7 days ago

Qualifications

Live chat
Software issue identification
Non-technical user support
Vendor contracts
Operational analysis
Service agreement management
Authorization controls implementation
Email customer support
Technical support via phone
Texting/chatbox tools
IT user and group management
Social service program performance evaluation
Phone communication
Efficiency improvement
Collaborating with government agencies
Training material drafting
Mid-level
User training (technical support)
Administrative experience
Help files
Phone customer support
Payment Processing Systems
Records management
Access control implementation
Organizational skills
Systems analysis
Identity and access management (IAM) solutions
Online help documentation
Technical support via email
Impact program evaluations

Full Job Description

One of our clients in the government domain is seeking a Help Desk Analyst to provide Tier 1 technical assistance and program support for statewide child‑serving systems. This role helps providers and county staff navigate systems, resolve issues, ensure secure access, and support the implementation of program policies across multiple automated platforms.

Help Desk Analyst
Remote
Teams Interview
Columbus, OH
Long Term

Duties/Responsibilities:

Provide Tier 1 help desk support to child‑serving providers and county staff via phone, email, web inquiries, and live chat.
Assist users with system navigation, payment processing questions, known system issues, and reporting potential defects.
Support development and implementation of provider agreements, ensuring compliance with established policies, rules, and business procedures.
Validate user identity, set up secure passcodes, and establish access agreements to child‑serving portals following security protocols.
Notify providers of approval or denial of Provider Agreements and document outcomes.

Program & System Analysis

Analyze payment processing errors and recommend corrective actions.
Review system‑related and non‑system‑related processes to identify opportunities for improved efficiency and effectiveness.
Provide user feedback to support system enhancements and issue resolution.
Develop written correspondence to address inquiries from state and county staff and providers.

Training & Documentation

Assist in developing training materials and deliver training sessions for state and county staff and child‑serving providers.
Create and maintain system documentation, procedures, and user guidance materials.
Support users in understanding system requirements, processes, and best practices.

Program Consultation & Collaboration

Serve as a liaison with County Departments of Job and Family Services (CDJFS), child‑serving program staff, state agencies, and community providers.
Stay current on program policy changes and ensure system support aligns with updated requirements.
Develop evaluation criteria and participate in assessing program effectiveness.
Contribute program expertise to discussions on system improvements and policy implementation.

Additional Responsibilities

Attend staff meetings, trainings, conferences, and public events to support DCY program initiatives.
Prepare reports, maintain logs and records, and produce correspondence and documentation.
Travel as needed for meetings, trainings, and program support activities.

Required Skills:

Prior experience working in a human services, customer service, or administrative support role.
Some familiarity with state or county human services programs (e.g., childcare, children services).
Experience using electronic documentation or case management systems.
Strong written and verbal communication skills.
Strong organizational skills and ability to manage multiple tasks or deadlines.

Quick Apply

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help desk analyst (tier i) jobs in columbus

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