Top 9 Help desk support analyst (associate level) Jobs in Columbus

Help Desk Support Specialist
Franklin International —Columbus, OH
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
Technical Support Specialist
Proteam Solutions —Columbus, OH
- Mid-level
- Windows
- 3 years
Quick Apply
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
- $41,250 - $68,750 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- 4 years
- Wellness program
- Health savings account
4d
Service Desk Analyst
Star Seven Six —Columbus, OH
- On call
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Senior Product Delivery Associate - Branch Workplace Technology
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
- Tuition reimbursement
5d
Sr Analyst, Territory Development
Nationwide —Grandview Heights, OH
- 8 hour shift
- Marketing
- Writing skills
- Office
- Paid training
- Paid holidays

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Help Desk Support Specialist
Franklin International —Columbus, OH
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy.
Quick Apply
Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
Quick Apply

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Help Desk Support Specialist

Franklin International -
Columbus, OH

Quick Apply

Job Details

Full-time

Benefits

Health insurance
On-site gym
Dental insurance
Adoption assistance
Vision insurance

Qualifications

Live chat
Desktop computer repair
Non-technical user support
Computer operation
Email customer support
Technical support via phone
Phone communication
Incident report management
Incident management software
Peripheral setup
Hardware maintenance
Mid-level
Windows
Software installation
Inventory management software
User training (technical support)
Phone customer support
On-site repair services (office equipment)
Computer hardware
Desktop (troubleshooting support)
Computer management
Hardware configuration
Desktop applications
Hardware management
Telephone systems
Application Maintenance
Productivity software
Technical support via email
Faxing
Desktop administration

Full Job Description

Franklin International, a leading manufacturer of adhesives, coatings, and sealants is currently seeking a Help Desk Support Specialist. This position is responsible for providing initial Help Desk support for the business applications in use at Franklin.

Fundamental Job Tasks:
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy. Gives technical instructions in lay terms. Troubleshoots, replaces, evaluates and configures devices, specialty software and unique service requests. Enters Incident Report tickets into Helpdesk database. Provides clear written and spoken information about a problem, issue, or event to the appropriate IS analyst for further problem resolution, if needed. Fulfills all service level standards for response time and quality.

Ensures end users have proper software, hardware, and peripherals by implementing maintenance, upgrade and installation plans for PC replacements. Monitors IS hardware and software inventories. Enters hardware and software inventory data into the Helpdesk Inventory database. Trains end users on office equipment, hardware and software, as needed. Works with Help Desk, IS personnel and Corporate Services to co-ordinate and complete the installation of computer facilities for new hires and for office moves.

Assists management with information related to external audits of hardware, software, documentation and reporting.

Targeted Skills/Knowledge:
Associate of Science degree in Technology or equivalent experience is required. Experience with PC repair and support service along with a working knowledge of Windows operating systems and the MS Office Suite applications is preferred. The position requires excellent technical, interpersonal skills, as well as good written and verbal communication skills. Position requires a high degree of analytical and organizational skill.

About Us:
Based in Columbus, Ohio, U.S.A., Franklin International was established in 1935 and today is among the largest privately held manufacturers of adhesives, sealants and polymers for commercial and industrial applications. Franklin integrates its core competency –emulsion polymerization – into a broad product offering, including glues, adhesives, hot melts, binders, sizing compounds and more. These products are distributed across six continents for use in construction, furniture manufacturing, millwork, paper converting, pressure-sensitive products and fiberglass reinforcement.

Franklin International is proud of our family-friendly atmosphere. We are small enough that people know your name, but big enough to have the resources available to do amazing things within our industry. Our award-winning benefits program includes a wide range of benefits from medical, dental, and vision insurance to more unique options like a free on-site fitness center, nurse health coach, 529 Plan matching, and adoption support. Our average employee tenure is over twelve years; learn more at www.FranklinInternational.com.

Quick Apply

Refine Your Search

help desk support analyst (associate level) jobs in columbus

Help Desk Support Specialist

Technical Support Specialist

Technology Solution Center Analyst Lead

Service Desk Analyst

Senior Product Delivery Associate - Branch Workplace Technology

Sr Analyst, Territory Development

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