Top 7 Helpdesk analyst Jobs in Columbus

TP- Desktop Support Analyst
TP Mechanical Contractors LLC —Columbus, OH
- Microsoft Outlook
- 5 years
- Mid-level
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TP- Desktop Support Analyst
TP Mechanical —Columbus, OH
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
Middleware Analyst (Infrastructure Specialist 1)
State of Ohio - Medicaid —Columbus, OH
- $34.53 - $50.66 an hour
- Overtime
- Computer Science
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
12d
Systems Administration Analysis-Health Systems
The Ohio State University —Columbus, OH
- $64,900 - $84,850 a year
- Full-time
- Background check
- Pass drug screening
- HIPAA
3d
IT Service Desk Manager
VoxTel Pro —Columbus, OH
- $52,750 - $56,000 a year
- Full-time
- Computer literacy
- DevOps
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply
Yardi Technical Analyst Hybrid
National Church Residences —Dublin, OH
- Full-time
- Computer science
- Computer Science
- Computer literacy
- Health savings account
- AD&D insurance
Quick Apply
9d

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Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
This role is responsible for providing exceptional customer service, resolving common technical issues, documenting work accurately, and escalating issues…
$45,000 - $55,000 a year
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Help Desk Analyst III
DWYER INSTRUMENTS, LLC —Westerville, OH
This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested…
$26 - $33 an hour
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TP- Desktop Support Analyst
TP Mechanical Contractors LLC —Columbus, OH
CompTIA Network+ or similar networking certification (a plus). Responsible for serving as the first point of contact for end-user technical support, providing…
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TP- Desktop Support Analyst
TP Mechanical —Columbus, OH
CompTIA Network+ or similar networking certification (a plus). Responsible for serving as the first point of contact for end-user technical support, providing…

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TP- Desktop Support Analyst

TP Mechanical Contractors LLC -
Columbus, OH

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Job Details

Qualifications

Desktop computer repair
Network troubleshooting
Microsoft Outlook
Smartphone (troubleshooting support)
Laptop (troubleshooting support)
Hardware maintenance
OSHA 10
Windows
Printer (troubleshooting support)
High school diploma or GED
Driver's License
Productivity software support
Desktop (troubleshooting support)
Office equipment installation
Remote access software
Desktop applications
Mobile device management
Microsoft Teams
SharePoint
Technical customer support for office equipment
IP networking
Desktop administration
Hardware diagnostics
Peripheral hardware support
Ticketing system technical support

Full Job Description

Responsible for serving as the first point of contact for end-user technical support, providing timely resolution of hardware, software, and connectivity issues. The Help Desk Technician will have strong customer service skills and a solid foundation in troubleshooting common IT problems. This position is the frontline of IT support for our user base — responsible for resolving hardware, software, and connectivity issues while maintaining a high standard of service and professionalism. As well as responsible for deploying and maintaining workstations, managing user accounts within Microsoft 365, and troubleshooting day-to-day IT problems. The candidate must possess good technical aptitude, oral and written communication skills, takes pride in reliable service delivery, and the ability to interact professionally with people at all levels of the organization. Additionally, they must be detail-oriented with the ability to prioritize and manage multiple support requests simultaneously.

Responsibilities and Duties:

End-User Support:

Respond to and resolve help desk tickets in a timely manner via phone, email, and in person.

Set up, configure, and deploy workstations, laptops, printers, and peripherals for end users.

Assist with user account creation, password resets, and permissions within Microsoft 365.

Perform basic hardware and software troubleshooting and repairs.

Maintain and update the IT asset inventory.

Software and Application Support:

Assist end users with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.

Install, update, and troubleshoot desktop software and business applications.

Support basic mobile device setup and troubleshooting for company-issued devices.

Troubleshooting and Problem Solving:

Diagnose and resolve common hardware, software, and network connectivity issues.

Document troubleshooting steps and solutions in the ticketing system for future reference.

Provide hands-on IT support for the local office, including desk-side assistance.

Escalate complex issues to senior IT staff or systems engineers as needed.

Security:

Follow established security procedures and report potential threats or suspicious activity.

Assist with endpoint protection updates and ensure antivirus software is current on all devices.

Documentation and Inventory

Maintain help desk knowledge base articles and user guides.

Track and manage IT equipment inventory, including check-in and check-out of loaner devices.

All other duties as assigned.

Qualifications and Experience:

Experience/Qualifications Required:

- Minimum 3–5 years of corporate helpdesk or desktop support experience in an enterprise environment
- Working knowledge of Windows 10/11 operating systems and basic Active Directory tasks (password resets, account unlocks).
- Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting).
- Experience with help desk ticketing systems (e.g., ServiceNow, Freshdesk, Jira Service Management) .
- Ability to set up and troubleshoot desktops, laptops, printers, and mobile devices.
- Familiarity with remote support tools and techniques.

Certifications preferred:
- CompTIA A+ (preferred).
- CompTIA Network+ or similar networking certification (a plus).
- ITIL Foundation certification (a plus).
- Microsoft 365 Certified: Fundamentals (a plus).
- Familiarity with MDM platforms for mobile device support.

Job Skills:

- Strong customer service orientation and patience when working with non-technical users.
- Good problem-solving skills and the ability to troubleshoot methodically.
- Strong hardware troubleshooting skills across Windows-based endpoints.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Strong organizational skills with the ability to manage multiple tickets and priorities.

Education:

- Minimum of High School Diploma or GED equivalent.

Physical Requirements:

- Ability to lift up to 40 lbs.
- Ability to walk job sites.

Special Requirements:

- Valid Driver’s License
- OSHA 10 certification

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

helpdesk analyst jobs in columbus

TP- Desktop Support Analyst

TP- Desktop Support Analyst

Middleware Analyst (Infrastructure Specialist 1)

Systems Administration Analysis-Health Systems

IT Service Desk Manager

POS Support Agent

Yardi Technical Analyst Hybrid

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