We are seeking a highly organized and service driven Community Manager – Developer Services to manage a portfolio of developer-controlled communities. This role is responsible for delivering exceptional customer service, ensuring compliance with governing documents and statutes, and guiding communities smoothly from development through transition to homeowner control.
The ideal candidate brings strong HOA/association management experience, confidence working directly with developers and boards, and a detail-oriented approach to financial, operational, and compliance oversight.
Primarily responsible for providing community management and effective customer service to a designated developer portfolio of communities/homeowners through in-depth knowledge of Covenants, Conditions and Restrictions (CC&R’s) and management contracts.
Position Responsibilities:
- Read, review, and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&Rs, Bylaws, Rules and Regulations, as well as federal statutes relating to Associations; Partners with AAM’s Management Team to ensure compliance.
- Interact with homeowners, vendors, and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM.
- Prepare and submit bid specs and work orders to vendors/service providers, as needed.
- Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.
- Prepare and submit bid specs and work orders to vendors/service providers, as needed.
- Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
- Establish a relationship and rapport with Developer Client.
- Attend Developer Status Meetings for applicable communities.
- Prepare, review and present all Developer Status Report.
- Prepare for, attend, and document annual meetings for Developer Communities.
- Schedule, organize and facilitate annual budget meetings and other special meetings by providing leadership and professional guidance as required by Association policy.
- Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve, any discrepancies in reports.
- Work alongside Budget Analyst to prepare annual association budget.
- Review, modify, code, and approve Association invoices.
- Participate with and assist as needed with subsidy requests for Developer Communities.
- Review, make recommendations, and be a member of the Architectural Review Committee for each Developer Community.
- Ensure proper insurance coverage for every stage of development within the community.
- Document all transition of common area using the MAP system.
- Ensure transition of all common area deeds.
- Coordinate and ensure property tax consolidations are completed prior to transition.
- Work with Developer Services to ensure all utilities are established in the correct name and a record of utility meters is established and maintained.
- Establish transition committees and assist with training and relationship building.
- Prepare for and execute transition to Homeowner Control.
- Oversight of compliance/common area inspections.
- Ensure compliance with established AAM policies and procedures, including but not limited to, annual meetings, corporate records, board packets, collection activities, board reporting, communication, transitions, financial statements and staffing.
- Assist Clients to ensure compliance with State, Federal, and Association Management Statutes.
- Attend monthly sales and construction meetings with Developer Client.
- Perform other duties as directed.
Knowledge, Skills, and Abilities:
- Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
- Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- High attention to detail.
- Self-direction. Capacity to set personal priorities, follow-up and report as required.
- Experience working with Developer Communities, HOA's, or other entities that involved knowledge and enforcement of Governing Documents.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
Physical Demands & Work Environment:
- Sitting in an office setting utilizing a computer and other office equipment.
- May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
- Utilizing personal automobile for commuting to and from assigned communities.
- Walking and/or driving throughout communities to inspect common areas and other job responsibilities per the management contract.
- Sitting and standing for moderate periods of time.
Required
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2 year(s): Experience as a Community Manager/Property Manager, or transferable experience from adjacent industries, encompassing: Customer service with strong emphasis on problem-solving, seeking harmony and defusing conflict. Experience with HOAs or similar entities involving knowledge and enforcement of governing documents (or comparable regulatory/compliance frameworks). Contract administration. Vendor management. Facilitating meetings with boards and/or business partners. Valid Driver’s License.
Required
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
