Top 118 Hospitality customer service Jobs in Columbus

Front Desk Associate
Alloggio —Columbus, OH
- $16 - $19 an hour
- 8 hour shift
- Bilingual
- Hospitality
- Microsoft Excel
- Dental insurance
- 401(k)
Quick Apply
Front Desk Agent
Lexington Hotel Group —Columbus, OH
- $17 - $18 an hour
- Full-time
- Hotel
- In-person
- Communication skills
- Health savings account
- Health insurance
Quick Apply
1d
Front Desk Agent
Home2 Suites by Hilton Columbus Downtown —Columbus, OH
- $16 a year
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
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GUEST SERVICES-THE GUILD HOUSE
Cameron Mitchell Restaurants LLC —Columbus, OH
- $14 - $22 an hour
- Restaurant
- Entry level
- Health insurance
- Paid time off
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Guest Service Agent - Short North Luxury
Le Meridien Columbus, The Joseph —Columbus, OH
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
13d
GUEST SERVICES-CAP CITY GRANDVIEW
Cameron Mitchell Restaurants LLC —Columbus, OH
- $12 - $22 an hour
- Part-time
- Restaurant
- Entry level
- Health insurance
- Paid time off
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GUEST SERVICES-HUDSON 29 UPPER ARLINGTON
Cameron Mitchell Restaurants LLC —Upper Arlington, OH
- $12 - $22 an hour
- Part-time
- Restaurant
- Entry level
- Health insurance
- Paid time off
Quick Apply
GUEST SERVICES-CENTO (part time and weekend availability needed)
Cameron Mitchell Restaurants LLC —Columbus, OH
- $12 - $22 an hour
- Part-time
- Restaurant
- Entry level
- Health insurance
- Paid time off
Quick Apply
Front Office Clerk
Olshan Properties —Columbus, OH
- $16.50 an hour
- Full-time
- Computer literacy
- Basic math
- No experience needed
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Front Desk Agent
DoubleTree Dublin —Dublin, OH
- $16 - $18 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
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GUEST SERVICES-LINCOLN SOCIAL
Cameron Mitchell Restaurants LLC —Columbus, OH
- $12 - $22 an hour
- Part-time
- Restaurant
- Entry level
- Health insurance
- Paid time off
Quick Apply
GUEST SERVICES-DEL MAR EASTON
Cameron Mitchell Restaurants LLC —Columbus, OH
- $12 - $22 an hour
- Part-time
- Restaurant
- Entry level
- Health insurance
- Paid time off
Quick Apply
GUEST SERVICES-THE PEARL DUBLIN
Cameron Mitchell Restaurants LLC —Dublin, OH
- $15 - $22 an hour
- Part-time
- Restaurant management
- Mentoring
- Restaurant
- Health insurance
- Paid time off
Quick Apply
Front Office Manager
Home2/TRU Grove City —Grove City, OH
- $50,000 - $60,000 a year
- Word processing
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
GUEST SERVICES-MARCELLA'S POLARIS
Cameron Mitchell Restaurants LLC —Columbus, OH
- $12 - $22 an hour
- Part-time
- Restaurant
- Entry level
- Health insurance
- Paid time off
Quick Apply
GUEST SERVICES- CAP CITY GAHANNA
Cameron Mitchell Restaurants LLC —Gahanna, OH
- $12 - $22 an hour
- Part-time
- Restaurant
- Entry level
- Health insurance
- Paid time off
Quick Apply
Fairfield Inn By Marriott Hotel Front Desk Agent Part Time
Fairfield Inn & Suites Hilliard West Columbus —Columbus, OH
- $15 - $16 an hour
- Part-time
- Hotel
- Entry level
- Paid time off
- Employee discount
Quick Apply
Overnight Guest Service Agent - Hilton Columbus Downtown
Hilton —Columbus, OH
- Overnight shift
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
5d
Guest Service Representative
Sonesta —Columbus, OH
- Weekends as needed
- Sales
- Basic math
- Hotel
- Paid parental leave
- Health savings account
8d
Guest Services Manager
Fairfield Inn & Suites Columbus Airport —Columbus, OH
- $44,000 - $46,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- 401(k)
Quick Apply

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Front Desk Associate

Alloggio
Columbus, OH

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Job Details

Part-time | Full-time
$16 - $19 an hour

Benefits

Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Life insurance

Qualifications

Bilingual
Hospitality
Computer operation
Microsoft Excel
Guest relations
Multilingual
Basic math
English
Host/hostess experience
Organizational skills
Front desk
Computer skills
Productivity software
Guest services
Phone etiquette
Office experience
Hospitality management

Full Job Description

Job Summary
We are seeking a motivated and friendly Front Desk Host to join our team. The ideal candidate will serve as the first point of contact for our guests, providing exceptional customer service and support. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Knowledge, Skills and Ability

Must have the ability to speak, understand, read and write the English language.
Must be able to STAND AT FRONT DESK FOR 8 HOUR SHIFT, multi-task effectively in a busy office and public atmosphere.
Must have the ability to apply appropriate resolution to stressful situations.
Must read and understand the Employee Handbook.
Must be able to follow policy and perform to enhance professionalism in appearance and behavior.
Must be able to compute basic mathematical calculations including addition, subtraction, multiplication and division.
Must be able to perform basic computer skills (including Excel, Word, and E-Mail).

Duties and Responsibilities

Safety & Cleanliness

Know and be able to execute Emergency Procedures.
Practice safety standards at all times and keep the property safe for guests and fellow employees. Report any injuries or unsafe conditions to management.
Prevent any person(s) not registered as a guest from the use of hotel amenities (pool, fitness, breakfast, etc.) Loitering is not permitted at the hotel.
Maintain front porte-cochere by picking up trash, shoveling snow, melting ice, etc.
Ensure cleanliness of all guest public areas at all times (i.e. vestibule, lobby, pool, and public restrooms).

Hotel Operations

Know and live the mission and values of the hotel brand and company.
Directly responsible for overall guest satisfaction during every interaction from confirmed reservation to the guest departure.
Maintain a friendly and helpful attitude at all times.
Greet every guest with a smile at 10 feet and a verbal greeting at 5 feet.
Answer the phone within three rings with a smile and approved greeting.
Apply appropriate problem handling method(s) to quickly and efficiently resolve any guest issues.
Respond to in-house guest requests within 15 minutes unless otherwise specified by guest.
Handle guest mail, messages and safe deposit boxes as outlined in additional policy.
Effectively operate the hotel computer system or property management system.
Develop a thorough knowledge of hotel staff, services, room locations, room rates, amenities, and hotel surroundings (i.e. shopping, restaurants, and medical facilities)
Possess a working knowledge of hotel reservation and cancellation procedures.
Ensure guest reservations have full and accurate contact information.
Know guest loyalty program and accurately represent the brand’s membership benefits.
Administer existing member’s benefits according to brand standard.
Recruit new loyalty program members.
Monitor room availability, selling strategies, and rate discounts.
Knowledge of current package rates, group rates, local and national negotiated rates.
Communicate with colleagues in all departments to meet needs of guests.
Follow all cash handling procedures including the hotel credit and check cashing procedures.
Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures to ensure rotating banks stay at predetermined amount.
Count bank at beginning and end of shift. Report all cash over/shorts to management. Comply with hotel and department accounting procedures.
Knowledge of multiple different payment methods and billing procedures of guest reservations.
Wash, dry, fold and bundle hotel linens and towels during down times and/or as needed.
Maintain complimentary coffee bar.
Complete shift work checklist as assigned.
Must successfully complete education related to assigned duties and role.
Other duties as assigned.

Working Conditions

Public, business atmosphere, located near building entrance in which temperatures may vary within reason of indoor climates. Lifting and carrying up to 15 lbs. may occur and with assistance, moving up to 50 lbs. Must be able to stand for long periods of time.

Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $16.00 - $19.00 per hour

Expected hours: 16 – 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

hospitality customer service jobs in columbus

Front Desk Associate

Front Desk Agent

Front Desk Agent

GUEST SERVICES-THE GUILD HOUSE

Guest Service Agent - Short North Luxury

GUEST SERVICES-CAP CITY GRANDVIEW

GUEST SERVICES-HUDSON 29 UPPER ARLINGTON

GUEST SERVICES-CENTO (part time and weekend availability needed)

Front Office Clerk

Front Desk Agent

GUEST SERVICES-LINCOLN SOCIAL

GUEST SERVICES-DEL MAR EASTON

GUEST SERVICES-THE PEARL DUBLIN

Front Office Manager

GUEST SERVICES-MARCELLA'S POLARIS

GUEST SERVICES- CAP CITY GAHANNA

Fairfield Inn By Marriott Hotel Front Desk Agent Part Time

Overnight Guest Service Agent - Hilton Columbus Downtown

Guest Service Representative

Guest Services Manager

I want to receive the latest job alert for hospitality customer service in columbus

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