Top 48 Hotel guest service manager Jobs in Columbus

General Manager
Courtyard - Columbus Airport —Columbus, OH
- $75,000 - $90,000 a year
- Full-time
- 18 years or older
- Sales
- Mid-level
- Health savings account
- AD&D insurance
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General Manager
SpringHill Suites Columbus West-Hilliard —Columbus, OH
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Hotel
- Mentoring
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Guest Services Manager
Fairfield Inn & Suites Columbus Airport —Columbus, OH
- $44,000 - $46,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- 401(k)
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Assistant General Manager
Courtyard - Columbus Airport —Columbus, OH
- $45,000 - $55,000 a year
- Weekends as needed
- 18 years or older
- Sales
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
General Manager
Extended Stay America —Columbus, OH
- $60,000 - $65,000 a year
- Full-time
- Spanish
- Word processing
- Computer literacy
- AD&D insurance
- Disability insurance
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Assistant General Manager
Drury Hotels Company LLC —Dublin, OH
- Full-time
- Mid-level
- Hotel
- Supervising experience
- Health insurance
- Dental insurance
Assistant General Manager
MCR Hotels —Dublin, OH
- $50,000 - $55,000 a year
- Weekends as needed
- 18 years or older
- Word processing
- English
- Health insurance
- Dental insurance
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Hotel Front Desk
Sonesta —Columbus, OH
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
Hotel Assistant General Manager - Hampton Inn Polaris
Hampton Inn and Suites - Polaris, Columbus, Ohio —Columbus, OH
- Sales
- Hotel
- Driver's License
- Paid holidays
- Health insurance
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11d
Assistant Hotel Front Office Manager- Hilton at Easton
Hilton Columbus at Easton —Columbus, OH
- $50,000 - $60,000 a year
- Full-time
- Background check
- Inventory management
- Ability to walk for extended periods
- Health savings account
- Health insurance
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21h
Night Auditor
Courtyard - Columbus Airport —Columbus, OH
- Part-time
- Hotel
- High school diploma or GED
- Team management
- Health savings account
- AD&D insurance
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Front Desk Clerk
Hampton Inn and Suites Columbus Downtown —Columbus, OH
- $16 an hour
- Full-time
- English
- Hotel
- Communication skills
- Health insurance
- Dental insurance
Front Desk Agent
Courtyard - Columbus Airport —Columbus, OH
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
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Front Desk Agent
Hampton Inn Columbus/Easton —Columbus, OH
- $16 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Overnight Front Desk (Auditor - Full-Time)
Hyatt Regency Columbus —Columbus, OH
- Weekends as needed
- Hotel
- Entry level
- Free parking
- Commuter assistance
Guest Service Agent
Columbus Polaris Staybridge Suites —Columbus, OH
- $16 - $17 an hour
- Part-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
9d
Front Desk Agent
Columbus Polaris Residence Inn by Marriott —Columbus, OH
- $15 - $17 an hour
- Part-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Front Desk Agent
Home2 Suites by Hilton Columbus Downtown —Columbus, OH
- $16 a year
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
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Front Desk Agent
Hyatt Columbus/Polaris —Columbus, OH
- $16 - $17 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
17h
Fairfield Inn By Marriott Hotel Front Desk Agent Part Time
Fairfield Inn & Suites Hilliard West Columbus —Columbus, OH
- $15 - $16 an hour
- Part-time
- Hotel
- Entry level
- Paid time off
- Employee discount
Quick Apply

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General Manager

Courtyard - Columbus Airport -
Columbus, OH

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Job Details

Full-time
$75,000 - $90,000 a year

Benefits

Health savings account
AD&D insurance
Disability insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Life insurance
Pet insurance

Qualifications

Team motivation (leadership skill)

Full Job Description

The Hotel General Manager at the Courtyard Columbus Airport is responsible for overseeing the day-to-day operations of a select service and extended stay hotel, ensuring the highest levels of guest satisfaction, financial performance, and team engagement. This role requires a dynamic leader who is hands-on, collaborative, and inclusive, embodying Ivy Hospitality's core values.

Pay Range: $75,000 - $90,000 based on experience and qualifications

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Oversee all hotel operations, including front desk, housekeeping, maintenance, and food and beverage (if applicable).
Ensure compliance with brand standards and Ivy Hospitality policies.
Monitor and manage daily financial performance, including budgeting, forecasting, and cost control.
Effectively manage and control all operational expenses including labor, overtime, supplies etc., enforce procurement guidelines, and seek and implement cost saving strategies.
Lead, mentor, and develop a team including Assistant General Managers, Executive Housekeepers, Maintenance Technicians, and F&B staff.
Foster a positive, inclusive, and collaborative work environment.
Conduct regular performance reviews, provide coaching, and implement professional development plans.
Ensure exceptional guest service standards are consistently met.
Address and resolve guest complaints and issues promptly and effectively.
Monitor guest feedback and implement improvements to enhance guest satisfaction.
Collaborate with sales and revenue leaders to develop and execute strategies to maximize occupancy and revenue.
Participate in local market sales activities and community events to promote the hotel.
Analyze market trends and competitor performance to inform pricing and promotional strategies.
Ensure the hotel complies with all local, state, and federal regulations.
Implement and monitor health and safety protocols to ensure a safe environment for guests and staff.
Maintain accurate records and documentation as required by law and company policy.

Qualifications:

Education: College of higher level education
Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
Minimum of 3 years of progressive hotel management experience, preferably within Hilton or Marriott brands.
Proven leadership skills with the ability to inspire and motivate a diverse team.
Strong financial acumen and experience with budgeting, forecasting, and cost control.
Excellent communication and interpersonal skills.
Ability to work collaboratively with sales, revenue, and other hotel departments.
Hands-on management style with a commitment to delivering high-quality guest experiences.

Taking Care of You – Our Benefits

At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones:

Health & Wellness

Medical
Dental
Vision
Flexible Spending Account (FSA)
Health Savings Account (HSA)

Financial Security & Peace of Mind

Basic Life Insurance & AD&D
Voluntary Life Insurance
Voluntary Short-Term Disability
Voluntary Long-Term Disability
Critical Illness, Hospital Indemnity & Accident Plans
Pet Insurance
Eligible for 401(k) participation after 90 days of full-time employment.

Time to Recharge

Paid Time Off (PTO), available as it’s accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Ivy Hospitality participates in E-Verify

In accordance with company policy, Ivy Hospitality does not hire minors; all applicants must be 18 years or older.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

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Refine Your Search

hotel guest service manager jobs in columbus

General Manager

General Manager

Guest Services Manager

Assistant General Manager

General Manager

Assistant General Manager

Assistant General Manager

Hotel Front Desk

Hotel Assistant General Manager - Hampton Inn Polaris

Assistant Hotel Front Office Manager- Hilton at Easton

Night Auditor

Front Desk Clerk

Front Desk Agent

Front Desk Agent

Overnight Front Desk (Auditor - Full-Time)

Guest Service Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Fairfield Inn By Marriott Hotel Front Desk Agent Part Time

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