Top 34 I.t. service desk analyst Jobs in Columbus

TP- Desktop Support Analyst
TP Mechanical —Columbus, OH
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
Help Desk Analyst III
DWYER INSTRUMENTS, LLC —Westerville, OH
- $26 - $33 an hour
- Full-time
- Computer science
- Computer Science
- Office
- Health savings account
- Paid holidays
Quick Apply
IT End User Services Analyst
Vertiv —Westerville, OH
- Mid-level
- Windows
- Travel
Service Desk Analyst
sdna global —Columbus, OH
- $22 - $25 an hour
- Contract
- Mid-level
- Continuous improvement
- In-person
Quick Apply
IS Customer Service Analyst II - RIS
Nationwide Children's Hospital —Columbus, OH
- Full-time
- Mid-level
- 3 years
- Ability to climb stairs
Help Desk Analyst
Software Technology Inc —Columbus, OH
- 8 hour shift
- English
- Mid-level
- Organizational skills
Quick Apply
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
- $41,250 - $68,750 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- 4 years
- Wellness program
- Health savings account
14d
Service Desk Analyst
Star Seven Six —Columbus, OH
- On call
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
TP- Desktop Support Analyst
TP Mechanical Contractors LLC —Columbus, OH
- Microsoft Outlook
- 5 years
- Mid-level
Quick Apply
Client Support Desk Analyst
defi AUTO LLC —Columbus, OH
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
4h
Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
- Contract
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Workplace Solutions - Customer Service Analyst
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- Finance
- Continuous improvement
- Health insurance
- Tuition reimbursement
Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site
Software Technology Inc —Madison County, OH
- Mid-level
- Travel
- In-person
Quick Apply
EHR System Analyst
Integrated Services for Behavioral Health —Delaware, OH
- $28.91 - $37.37 an hour
- Full-time
- Hybrid work
- Computer science
- Mid-level
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
NextGen System Analyst
Integrated Services for Behavioral Health —Columbus, OH
- $54,000.00 - $77,720.36 a year
- Full-time
- Hybrid work
- Computer science
- Mid-level
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Sr. Analyst, Enterprise Service Desk
ABACUS —Columbus, OH
- On call
- System design
- Mid-level
- SQL
Quick Apply
Risk Systems Analyst
Heartland Bank —Whitehall, OH
- System design
- Mid-level
- Office
- Paid parental leave
- Employee stock purchase plan
8d
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply
Pharmacy Support Specialist
HEART OF OHIO FAMILY HEALTH CENTERS —Columbus, OH
- $22 - $25 an hour
- Full-time
- 18 years or older
- Mid-level
- Office
Quick Apply
Behavior Technician (BT) / Registered Behavior Technician (RBT)
Bierman Autism Centers —Columbus, OH
- $18.00 - $20.50 an hour
- Full-time
- Background check
- No experience needed
- High school diploma or GED
- Paid training
- Wellness program
Quick Apply
7d

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i.t. service desk analyst jobs near columbus

TP- Desktop Support Analyst

TP Mechanical -
Columbus, OH

Apply Now

Job Details

Full-time

Qualifications

Desktop computer repair
Network troubleshooting
Microsoft Outlook
Smartphone (troubleshooting support)
Laptop (troubleshooting support)
Hardware maintenance
OSHA 10
Windows
Printer (troubleshooting support)
High school diploma or GED
Driver's License
Email configuration (technical support)
Productivity software support
Desktop (troubleshooting support)
Office equipment installation
Remote access software
Desktop applications
Mobile device management
Microsoft Teams
SharePoint
Technical customer support for office equipment
IP networking
Desktop administration
Hardware diagnostics
Peripheral hardware support
Ticketing system technical support

Full Job Description

Responsible for serving as the first point of contact for end-user technical support, providing timely resolution of hardware, software, and connectivity issues. The Help Desk Technician will have strong customer service skills and a solid foundation in troubleshooting common IT problems. This position is the frontline of IT support for our user base — responsible for resolving hardware, software, and connectivity issues while maintaining a high standard of service and professionalism. As well as responsible for deploying and maintaining workstations, managing user accounts within Microsoft 365, and troubleshooting day-to-day IT problems. The candidate must possess good technical aptitude, oral and written communication skills, takes pride in reliable service delivery, and the ability to interact professionally with people at all levels of the organization. Additionally, they must be detail-oriented with the ability to prioritize and manage multiple support requests simultaneously.

Responsibilities and Duties:

End-User Support:

Respond to and resolve help desk tickets in a timely manner via phone, email, and in person.

Set up, configure, and deploy workstations, laptops, printers, and peripherals for end users.

Assist with user account creation, password resets, and permissions within Microsoft 365.

Perform basic hardware and software troubleshooting and repairs.

Maintain and update the IT asset inventory.

Software and Application Support:

Assist end users with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.

Install, update, and troubleshoot desktop software and business applications.

Support basic mobile device setup and troubleshooting for company-issued devices.

Troubleshooting and Problem Solving:

Diagnose and resolve common hardware, software, and network connectivity issues.

Document troubleshooting steps and solutions in the ticketing system for future reference.

Provide hands-on IT support for the local office, including desk-side assistance.

Escalate complex issues to senior IT staff or systems engineers as needed.

Security:

Follow established security procedures and report potential threats or suspicious activity.

Assist with endpoint protection updates and ensure antivirus software is current on all devices.

Documentation and Inventory

Maintain help desk knowledge base articles and user guides.

Track and manage IT equipment inventory, including check-in and check-out of loaner devices.

All other duties as assigned.

Qualifications and Experience:

Experience/Qualifications Required:

Minimum 3–5 years of corporate helpdesk or desktop support experience in an enterprise environment
Working knowledge of Windows 10/11 operating systems and basic Active Directory tasks (password resets, account unlocks).
Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting).
Experience with help desk ticketing systems (e.g., ServiceNow, Freshdesk, Jira Service Management) .
Ability to set up and troubleshoot desktops, laptops, printers, and mobile devices.
Familiarity with remote support tools and techniques.

Certifications preferred:
- CompTIA A+ (preferred).
- CompTIA Network+ or similar networking certification (a plus).
- ITIL Foundation certification (a plus).
- Microsoft 365 Certified: Fundamentals (a plus).
- Familiarity with MDM platforms for mobile device support.

Job Skills:

Strong customer service orientation and patience when working with non-technical users.
Good problem-solving skills and the ability to troubleshoot methodically.
Strong hardware troubleshooting skills across Windows-based endpoints.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
Strong organizational skills with the ability to manage multiple tickets and priorities.

Education:

Minimum of High School Diploma or GED equivalent.

Physical Requirements:

Ability to lift up to 40 lbs.
Ability to walk job sites.

Special Requirements:

Valid Driver’s License
OSHA 10 certification

Apply Now

Refine Your Search

i.t. service desk analyst jobs in columbus

TP- Desktop Support Analyst

Help Desk Analyst III

IT End User Services Analyst

Service Desk Analyst

IS Customer Service Analyst II - RIS

Help Desk Analyst

Technology Solution Center Analyst Lead

Service Desk Analyst

TP- Desktop Support Analyst

Client Support Desk Analyst

Help Desk Analyst - Columbus, OH

Workplace Solutions - Customer Service Analyst

Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site

EHR System Analyst

NextGen System Analyst

Sr. Analyst, Enterprise Service Desk

Risk Systems Analyst

POS Support Agent

Pharmacy Support Specialist

Behavior Technician (BT) / Registered Behavior Technician (RBT)

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