Top 18 Implementation manager Jobs in Columbus

Customer Success (Operations) Manager
HHAeXchange —Columbus, OH
- $100,000 - $120,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Implementation Manager
Vantage Point Logistics (VPL) —Columbus, OH
- Full-time
- Remote
- Mid-level
- 1 year
- Communication skills
Quick Apply
Implementation Manager
AssistIQ —Columbus, OH
- Full-time
- Remote
- Mid-level
- Driver's License
- Continuous improvement
- Flexible schedule
Quick Apply
Implementation Consultant Senior Manager
Intuit —Columbus, OH
- $131,000 - $221,500 a year
- 7 years
- CPA
- Mentoring
Senior Implementation Project Manager
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Spanish
- Customer service
- Office
- Paid parental leave
- Health insurance
Sr. Implementation Manager
AssistIQ —Columbus, OH
- Full-time
- Surgery
- Up to 50% travel
- 3 years
- Flexible schedule
Quick Apply
Customer Success Manager (CSM)
Sproutward —Dublin, OH
- Email
- Remote
- Mid-level
- Bachelor's degree
- 1 year
Senior Implementation Project Manager
AssistIQ —Columbus, OH
- Presentation skills
- Continuous improvement
- Budgeting
Quick Apply
Data Center Project Manager, Critical Projects Implementation
Amazon Data Services, Inc. —New Albany, OH
- $111,300 - $186,100 a year
- Full-time
- 5 years
- Engineering
- Senior level
- AD&D insurance
- Health insurance
Sr. Project Manager - Technical Services
Hikma Pharmaceuticals PLC —Columbus, OH
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid parental leave
- Paid holidays
Senior Consultant, Flexible Consumption Billing implementation
Deloitte —Columbus, OH
- $110,700 - $218,300 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Travel
FP&A Manager, Product Development & Implementation (NJUS)
NetJets —Columbus, OH
- 6 years
- Office
- Bachelor's degree
- Health savings account
- Disability insurance
12d
ServiceNow IRM & SecOps Implementation Senior Consultant
Crowe —Columbus, OH
- $79,100 - $156,600 a year
- Full-time
- Management
- Computer Science
- JavaScript
Quick Apply
RFP: Solar Deployment Implementation Consultant
Ohio Environmental Council —Columbus, OH
- Contract
- Mid-level
10h
Project Manager - Gas and Heavy Industrial
Burns & McDonnell —Columbus, OH
- $140,000 - $460,000 a year
- Overtime
- 7 years
- Up to 50% travel
- Construction site
- 401(k)
- Employee stock ownership plan
5d
Manager, Oracle Implementation - Tax Technology Consulting
Deloitte —Columbus, OH
- $116,175 - $237,375 a year
- Full-time
- Hybrid work
- Oracle
- CPA
- Up to 50% travel
Airtable Implementation Specialist
Rudd Consulting —United States
- $50 - $60 an hour
- Part-time
- Remote
- Background check
- Mid-level
- JavaScript
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Customer Success (Operations) Manager
HHAeXchange —Columbus, OH
They will own SLAs, coordinate teams, drive resolutions, and track their work. The Customer Success (Operations) Manager will work with clients beginning in…
$100,000 - $120,000 a year
Quick Apply
Implementation Manager
Vantage Point Logistics (VPL) —Columbus, OH
Leverage problem-solving and critical thinking and independent thinking skills to overcome challenges, manage risks, and resolve issues that threaten the…
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Success (Operations) Manager
HHAeXchange —Columbus, OH
They will own SLAs, coordinate teams, drive resolutions, and track their work. The Customer Success (Operations) Manager will work with clients beginning in…
$100,000 - $120,000 a year
Quick Apply
Implementation Manager
Vantage Point Logistics (VPL) —Columbus, OH
Leverage problem-solving and critical thinking and independent thinking skills to overcome challenges, manage risks, and resolve issues that threaten the…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for implementation manager in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

implementation manager jobs near columbus

Implementation Consultant jobs in Columbus, OH

Oracle Consultant jobs in Columbus, OH

Senior Project Manager jobs in Columbus, OH

Project Manager jobs in Columbus, OH

Implementation Specialist jobs in Columbus, OH

Customer Success Manager jobs in Columbus, OH

Data Project Manager jobs in Washington State

Case Manager jobs in Arizona

Accounts Receivable Manager jobs in New Jersey

Data Project Manager jobs in California

Area Manager jobs in New Jersey

Data Project Manager jobs in Nashville, TN

Data Project Manager jobs in Huntsville, AL

Implementation Consultant jobs in Virginia

Healthcare Implementation jobs in New Jersey

Public Health Research Consultant jobs in Remote

Implementation Consultant jobs in Jericho, NY

Implementation Consultant jobs in Dallas Fort Worth, TX

Child Care State Consultant jobs in North Carolina

Product Development jobs in Remote

Customer Success (Operations) Manager

HHAeXchange -
Columbus, OH

Quick Apply

Job Details

Full-time
$100,000 - $120,000 a year

Benefits

Paid holidays
Health insurance
401(k)
Paid time off
401(k) matching

Qualifications

Customer communication
Product presentation
Customer relationship building
Software product demonstrations
Project management experience in technology
Managing clients in a customer support role
Bachelor's degree
Conflict management
Sales management systems proficiency
CRM system proficiency
Productivity software
Negotiation
Analytics

Full Job Description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

We are seeking a Customer Success (Operations) Manager to join our growing team. This position will require residing in or around Columbus, Ohio to support a Columbus client with frequent travel.

This role will serve as the point person for designated HHAeXchange clients. The Customer Success (Operations) Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution, and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact.

The Customer Success (Operations) Manager will focus on retaining and growing customer relationships. They will be responsible for day to day execution, including coordination, delivery, tracking, incident response, and ensuring commitments are met. They will own SLAs, coordinate teams, drive resolutions, and track their work.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

Build and maintain relationships with clients, understanding their needs and serving as primary point of contact for day-to-day operational items, whether they are due to product challenges, gaps or changes withing the industry or local market.
Ensure client retention through delivery of exceptional service and support.
Assist with challenging client requests or issue escalations as needed, working closely with appropriate teams to mitigate system issues and seek resolution.
Uncover the true business needs, pain points, and challenges that clients are facing, and understand the client's organizational landscape.
Ensure the timely and successful delivery of solutions according to customer needs and objectives, meeting and exceeding agreed-upon customer satisfaction goals.
Partner cross-functionally with product to ensure the continued success of clients and provide insightful feedback from client interactions to leadership.
Maintain weekly communication with assigned clients and document the health of clients in weekly status reporting and quarterly client reviews.
Regularly travel to client sites, conferences, and industry events to represent the company, engage with stakeholders, and ensure the successful execution of projects and business objectives.
Lead tailored product demonstrations to show the value of additional HHAeXchange solutions.
Remain updated on industry knowledge, risks and opportunities and build expertise in HHAeXchange's products and offerings.
Develop trusted advisor relationships with key accounts, customer stakeholders, offering on-site guidance as required.
Collaborate with the sales team to identify and grow opportunities within the market.
Address gaps in implementation, services, support and or/client needs.
Manage a set of KPIs to drive increased customer satisfaction including support metrics, turnaround times, ticket backlog volumes, etc.

Other Job Duties

Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

Travel 10-25%, including overnight travel

Required Education, Experience, Certifications and Skills

Bachelor’s degree required
3+ years of client service experience required
Experience with healthcare /homecare industry preferred and/or experience with SaaS platforms/operational software preferred
Experience with a partner ecosystem preferred
Excellent verbal, written, and interpersonal communication skills
Strong client relationship management skills with the ability to creatively solve problems to meet client needs
Collaborative and self-motivated, with the ability to work independently in a dynamic, fast-paced environment
Detail-oriented with the ability to complete tasks thoroughly, accurately, and in a timely manner
Strong organizational, project management, and multitasking skills, with the ability to manage multiple high-priority tasks
Ability to effectively manage high-pressure situations and comfortably handle conflict resolution scenarios
Proficiency in Salesforce and MS Office Suite
Negotiation skills at all management levels with a high measure of authority in critical situations.
Excellent presentation and product demonstration skills, with the ability to engage and work effectively with diverse audiences and stakeholders
Strong problem-solving and analytical skills
Demonstrated understanding of the healthcare industry, with specific understanding of home-based care preferred
Passion for customer satisfaction with a great desire to succeed

The base salary range for this US-based, full-time, and exempt position is $100,000 - $120,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

Refine Your Search

implementation manager jobs in columbus

Customer Success (Operations) Manager

Implementation Manager

Implementation Manager

Implementation Consultant Senior Manager

Senior Implementation Project Manager

Sr. Implementation Manager

Customer Success Manager (CSM)

Senior Implementation Project Manager

Data Center Project Manager, Critical Projects Implementation

Sr. Project Manager - Technical Services

Senior Consultant, Flexible Consumption Billing implementation

FP&A Manager, Product Development & Implementation (NJUS)

ServiceNow IRM & SecOps Implementation Senior Consultant

RFP: Solar Deployment Implementation Consultant

Project Manager - Gas and Heavy Industrial

Manager, Oracle Implementation - Tax Technology Consulting

Airtable Implementation Specialist

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for implementation manager in columbus

Explore jobs in more locations

Essential Job Duties

Other Job Duties

Travel Requirements

Required Education, Experience, Certifications and Skills

Job Seeker Tools

Employer Tools

Browse

Stay Connected