Top 40 It customer support analyst Jobs in Columbus

IT Service Desk Analyst
Stanley Steemer —Dublin, OH
- $22 - $25 an hour
- Pass drug screening
- Mid-level
- Criminal background check
Quick Apply
Analyst, Associate Technology Support
Victoria's Secret —Reynoldsburg, OH
- $59,300 - $77,805 a year
- Full-time
- Ability to walk for extended periods
- English
- Windows
8d
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
- $41,250 - $68,750 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- 4 years
- Wellness program
- Health savings account
2d
Service Desk Analyst
Prepcloud —Columbus, OH
- $28 an hour
- Contract
- Mid-level
- Office
- In-person
Help Desk Analyst
DWYER INSTRUMENTS, LLC —Westerville, OH
- $22 - $29 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
5d
Client Relationship Analyst
Morgan Stanley —Columbus, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
13d
Insurance Complaint Analyst 1
State of Ohio - Insurance —Columbus, OH
- $26.54 an hour
- Online Application
- Background check
- Computer literacy
- Writing skills
- Paid holidays
- Health insurance
Technical Advisor/IT Support Analyst
One Identity —Columbus, OH
- Full-time
- Mid-level
- Office
- Windows
IT Asset Analyst
Connection —Columbus, OH
- $26 an hour
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
IS Customer Service Analyst II - RIS
Nationwide Children's Hospital —Columbus, OH
- Full-time
- Mid-level
- 3 years
- Ability to climb stairs
12d
Workplace Solutions - Customer Service Analyst
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- Finance
- Continuous improvement
- Health insurance
- Tuition reimbursement
Help Desk Analyst
Software Technology Inc —Columbus, OH
- 8 hour shift
- English
- Mid-level
- Organizational skills
Quick Apply
Service Desk Analyst
sdna global —Columbus, OH
- $22 - $25 an hour
- Contract
- Mid-level
- Continuous improvement
- In-person
Quick Apply
TP- Desktop Support Analyst
TP Mechanical Contractors LLC —Columbus, OH
- Microsoft Outlook
- 5 years
- Mid-level
Quick Apply
Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
- Contract
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
TP- Desktop Support Analyst
TP Mechanical —Columbus, OH
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
IT End User Services Analyst
Vertiv —Westerville, OH
- Mid-level
- Windows
- US work authorization
7d
Systems Analyst - I
AmNet Services, Inc. —Hilliard, OH
- Contract
- SQL
- Experience equivalent to degree accepted
- 1 year
Quick Apply
Registered Client Relationship Analyst
Morgan Stanley —New Albany, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
12d
Sr. Analyst, Business Analyst – IT Strategy Integration
Cardinal Health —Dublin, OH
- $68,200 - $88,020 a year
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account

I want to receive the latest job alert for it customer support analyst in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it customer support analyst jobs near columbus

IT Service Desk Analyst

Stanley Steemer -
Dublin, OH

Quick Apply

Job Details

$22 - $25 an hour

Qualifications

Mid-level

Full Job Description

Primary Purpose of Role

The Service Desk Analyst serves as the primary point of contact for technical support across Corporate Office, Call Center, Branch Operations, and Franchise Operations. This role provides first-level support and troubleshooting hardware, software, and end-user technology issues through in-person, telephone, and remote support channels.

By combining technical expertise with strong customer service and problem-solving skills, the Service Desk Analyst minimizes downtime, supports employee productivity, and ensures effective use of technology across the organization. $22 per hour - $25 per hour,

Key Responsibilities

First point of contact for technical support requests involving hardware, software, network connectivity, and supported business applications.
Provide level one technical support for user issues related to Windows, Microsoft Office, mobile device management (MDM), computer hardware, peripherals, and other supported technologies.
Receive, document, prioritize, and manage incidents and service requests through the IT ticketing system, ensuring timely resolution and accurate recordkeeping.
Monitor and respond to support requests received through phone, email, and ticketing platforms.
Responsible for on-call activities as part of a weekly rotation.
Escalate unresolved issues to appropriate support teams and serve as a liaison between end users and technical support groups.
Maintain and contribute to knowledge base articles, procedures, and technical documentation to improve service delivery and support consistency.
Perform hardware and software installations, upgrades, deployments, and maintenance activities as required.
Analyze recurring issues and trends to identify root causes and recommend process or technology improvements.
Communicate technical information to users in a clear and professional manner while delivering a high level of customer service.
Stay current on system changes, technology updates, and industry best practices relevant to the organization's IT environment.
Provide assistance on special projects as needed
Work effectively both independently and as part of a collaborative team environment.
Other tasks as assigned.

Stanley Steemer hires the highest quality individuals to serve our customers. Drug screening, motor vehicle record check and criminal background check will be performed on all new hires. Stanley Steemer is an Equal Opportunity Employer.

Privacy Policy:

If you would like to view our Privacy Policy on our website, please copy and paste the link below into a separate web browser.

www.stanleysteemer.com/applicant-employee-privacy-policy

Quick Apply

Refine Your Search

it customer support analyst jobs in columbus

IT Service Desk Analyst

Analyst, Associate Technology Support

Technology Solution Center Analyst Lead

Service Desk Analyst

Help Desk Analyst

Client Relationship Analyst

Insurance Complaint Analyst 1

Technical Advisor/IT Support Analyst

IT Asset Analyst

IS Customer Service Analyst II - RIS

Workplace Solutions - Customer Service Analyst

Help Desk Analyst

Service Desk Analyst

TP- Desktop Support Analyst

Help Desk Analyst - Columbus, OH

TP- Desktop Support Analyst

IT End User Services Analyst

Systems Analyst - I

Registered Client Relationship Analyst

Sr. Analyst, Business Analyst – IT Strategy Integration

I want to receive the latest job alert for it customer support analyst in columbus

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected