Top 105 It end user services analyst Jobs in Columbus

TP- Desktop Support Analyst
TP Mechanical —Columbus, OH
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
IT Project Manager
Proteam Solutions —Columbus, OH
- Contract
- 7 years
- Office
- Bachelor's degree
Quick Apply
Sr. IT Training & Opt Analyst
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Paid parental leave
- Disability insurance
13d
Help Desk Analyst
Software Technology Inc —Columbus, OH
- 8 hour shift
- English
- Mid-level
- Organizational skills
Quick Apply
IT Asset Analyst
Connection —Columbus, OH
- $26 an hour
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
Help Desk Analyst
viva —Columbus, OH
- $20.72 - $25.72 an hour
- 8 hour shift
- English
- Mid-level
- Organizational skills
5d
Service Desk Analyst
Star Seven Six —Columbus, OH
- On call
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Business Analyst
Cardinal Health —Dublin, OH
- $80,900 - $115,500 a year
- Hybrid work
- Research
- Mid-level
- Analysis skills
- Paid parental leave
- Health savings account
TP- Desktop Support Analyst
TP Mechanical Contractors LLC —Columbus, OH
- Microsoft Outlook
- 5 years
- Mid-level
Quick Apply
Senior Analyst – GMPD IT Strategy Integration
Cardinal Health —Dublin, OH
- $80,500 - $103,410 a year
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
6d
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
- $41,250 - $68,750 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- 4 years
- Wellness program
- Health savings account
Service Desk Analyst I (Columbus)
RedHelm —Columbus, OH
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
10d
Systems Analyst - Digital Imaging
OhioHealth —Columbus, OH
- Full-time
- Computer science
- Azure
- Computer Science
11d
Operations Systems Implementation Analyst
ODW Logistics Inc —Columbus, OH
- $63,000 - $84,000 a year
- Mid-level
- Bachelor's degree
- Warehouse
Quick Apply
7d
Senior Systems Analyst - PACS Administrator
OhioHealth —Columbus, OH
- Full-time
- Azure
- Computer Science
- 5 years
7d
Help Desk Analyst
eBusiness Solutions Inc. —Columbus, OH
- $16 - $22 an hour
- 8 hour shift
- English
- Mid-level
- Office
Quick Apply
6d
Senior Quality Assurance Engineer
Western Alliance Bank —Columbus, OH
- Full-time
- 7 years
- Office
- SQL
- Wellness program
- Health insurance
HRIS Analyst
INEOS Group —Dublin, OH
- Full-time
- Mid-level
- Office
- Analysis skills
- AD&D insurance
- Disability insurance
13d
Finance Technical Analyst
Columbus State Community College —Columbus, OH
- $68,000 a year
- Full-time
- ERP systems
- Mid-level
- Finance
Epic HIM Analyst (Information Technologist 3) - 20039348
State of Ohio - Behavioral Health —Columbus, OH
- $34.53 an hour
- Online Application
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
7d

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it end user services analyst jobs near columbus

TP- Desktop Support Analyst

TP Mechanical -
Columbus, OH

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Job Details

Full-time

Qualifications

Desktop computer repair
Network troubleshooting
Microsoft Outlook
Smartphone (troubleshooting support)
Laptop (troubleshooting support)
Hardware maintenance
OSHA 10
Windows
Printer (troubleshooting support)
High school diploma or GED
Driver's License
Email configuration (technical support)
Productivity software support
Desktop (troubleshooting support)
Office equipment installation
Remote access software
Desktop applications
Mobile device management
Microsoft Teams
SharePoint
Technical customer support for office equipment
IP networking
Desktop administration
Hardware diagnostics
Peripheral hardware support
Ticketing system technical support

Full Job Description

Responsible for serving as the first point of contact for end-user technical support, providing timely resolution of hardware, software, and connectivity issues. The Help Desk Technician will have strong customer service skills and a solid foundation in troubleshooting common IT problems. This position is the frontline of IT support for our user base — responsible for resolving hardware, software, and connectivity issues while maintaining a high standard of service and professionalism. As well as responsible for deploying and maintaining workstations, managing user accounts within Microsoft 365, and troubleshooting day-to-day IT problems. The candidate must possess good technical aptitude, oral and written communication skills, takes pride in reliable service delivery, and the ability to interact professionally with people at all levels of the organization. Additionally, they must be detail-oriented with the ability to prioritize and manage multiple support requests simultaneously.

Responsibilities and Duties:

End-User Support:

Respond to and resolve help desk tickets in a timely manner via phone, email, and in person.

Set up, configure, and deploy workstations, laptops, printers, and peripherals for end users.

Assist with user account creation, password resets, and permissions within Microsoft 365.

Perform basic hardware and software troubleshooting and repairs.

Maintain and update the IT asset inventory.

Software and Application Support:

Assist end users with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.

Install, update, and troubleshoot desktop software and business applications.

Support basic mobile device setup and troubleshooting for company-issued devices.

Troubleshooting and Problem Solving:

Diagnose and resolve common hardware, software, and network connectivity issues.

Document troubleshooting steps and solutions in the ticketing system for future reference.

Provide hands-on IT support for the local office, including desk-side assistance.

Escalate complex issues to senior IT staff or systems engineers as needed.

Security:

Follow established security procedures and report potential threats or suspicious activity.

Assist with endpoint protection updates and ensure antivirus software is current on all devices.

Documentation and Inventory

Maintain help desk knowledge base articles and user guides.

Track and manage IT equipment inventory, including check-in and check-out of loaner devices.

All other duties as assigned.

Qualifications and Experience:

Experience/Qualifications Required:

Minimum 3–5 years of corporate helpdesk or desktop support experience in an enterprise environment
Working knowledge of Windows 10/11 operating systems and basic Active Directory tasks (password resets, account unlocks).
Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting).
Experience with help desk ticketing systems (e.g., ServiceNow, Freshdesk, Jira Service Management) .
Ability to set up and troubleshoot desktops, laptops, printers, and mobile devices.
Familiarity with remote support tools and techniques.

Certifications preferred:
- CompTIA A+ (preferred).
- CompTIA Network+ or similar networking certification (a plus).
- ITIL Foundation certification (a plus).
- Microsoft 365 Certified: Fundamentals (a plus).
- Familiarity with MDM platforms for mobile device support.

Job Skills:

Strong customer service orientation and patience when working with non-technical users.
Good problem-solving skills and the ability to troubleshoot methodically.
Strong hardware troubleshooting skills across Windows-based endpoints.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
Strong organizational skills with the ability to manage multiple tickets and priorities.

Education:

Minimum of High School Diploma or GED equivalent.

Physical Requirements:

Ability to lift up to 40 lbs.
Ability to walk job sites.

Special Requirements:

Valid Driver’s License
OSHA 10 certification

Apply Now

Refine Your Search

it end user services analyst jobs in columbus

TP- Desktop Support Analyst

IT Project Manager

Sr. IT Training & Opt Analyst

Help Desk Analyst

IT Asset Analyst

Help Desk Analyst

Service Desk Analyst

Business Analyst

TP- Desktop Support Analyst

Senior Analyst – GMPD IT Strategy Integration

Technology Solution Center Analyst Lead

Service Desk Analyst I (Columbus)

Systems Analyst - Digital Imaging

Operations Systems Implementation Analyst

Senior Systems Analyst - PACS Administrator

Help Desk Analyst

Senior Quality Assurance Engineer

HRIS Analyst

Finance Technical Analyst

Epic HIM Analyst (Information Technologist 3) - 20039348

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