Top 8 It help desk analyst 1 Jobs in Columbus

Help Desk Analyst
viva —Columbus, OH
- $20.72 - $25.72 an hour
- 8 hour shift
- English
- Mid-level
- Organizational skills
2d
Help Desk Analyst(Local to Ohio)
absiusa —Columbus, OH
- $1 an hour
- 8 hour shift
- English
- Organizational skills
- Leadership
Quick Apply
2d
NextGen System Analyst
Integrated Services for Behavioral Health —Columbus, OH
- $54,000.00 - $77,720.36 a year
- Full-time
- Hybrid work
- Computer science
- Mid-level
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply
EHR System Analyst
Integrated Services for Behavioral Health —Delaware, OH
- $28.91 - $37.37 an hour
- Full-time
- Hybrid work
- Computer science
- Mid-level
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
FinOps AI / ML Engineer Assoc Director
Accenture —Columbus, OH
- $150,900 - $413,600 a year
- Full-time
- Hybrid work
- Azure
- Management
- Computer Science
- Paid holidays
- Disability insurance
3d

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Help Desk Analyst
viva —Columbus, OH
Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.). Strong communication/leadership skills.
$20.72 - $25.72 an hour
2d
Help Desk Analyst
eBusiness Solutions Inc. —Columbus, OH
Assist in developing training materials and deliver training sessions for state and county staff and child‑serving providers.
$17 - $21 an hour
Quick Apply
4d

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Help Desk Analyst
viva —Columbus, OH
Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.). Strong communication/leadership skills.
$20.72 - $25.72 an hour
2d
Help Desk Analyst(Local to Ohio)
absiusa —Columbus, OH
Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.). Strong communication/leadership skills.
$1 an hour
Quick Apply
2d

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it help desk analyst 1 jobs near columbus

Help Desk Analyst

viva -
Columbus, OH

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Job Details

$20.72 - $25.72 an hour
2 days ago

Qualifications

English
Customer support ticket management
Ticketing system technical support

Full Job Description

HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

This position will function as a highly skilled HDA with specific responsibilities that include:
1. Understanding of Desktop Support and Software Licensing Services.
2. Ability to image machines and install complicated software.
3. Uses creativity and innovation to automate and streamline processes and procedures.
4. Understands customer support, likes to work with people and can ensure that the customer is satisfied.
5. Ability to troubleshoot in a high-level systematic way. Ability to identify issues, research cause, and remediate.
6. Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
7. Troubleshoots basic network, software, printing and/or installation problems
8. Supports staff hardware moves for facility reorganization.
9. Experience with ServiceNow and Knowledge Base preferable.
10. Consultant must be available to work a standard 8-hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
11. Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.

1. Strong communication/leadership skills.
2. Strong influence, collaboration and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5. Act as the escalation point for high priority support issues.
6. Ability to interpret end user license agreements.
7. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
10. Must be knowledgeable in the English language/speak clearly and understandably use the English language.
11. Ability to understand and follow processes established for the Service Desk.

Skill - Required / Desired - Amount of Experience
IT Service Desk experience - Required - 2 Years
IT Troubleshooting experience - Required - 2 Years
Experience documenting procedures - Required - 2 Years
Experience with a Ticketing System is required - Required - 2 Years

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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it help desk analyst 1 jobs in columbus

Help Desk Analyst

Help Desk Analyst(Local to Ohio)

NextGen System Analyst

POS Support Agent

EHR System Analyst

FinOps AI / ML Engineer Assoc Director

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