Top 268 It incident manager Jobs in Columbus

Technical Support Specialist Tier I
Schneider Downs & Co., Inc. —Columbus, OH
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Profit sharing
- Paid holidays
12d
Cybersecurity Analyst - Entry Level
NiSource —Columbus, OH
- $82,200 - $123,200 a year
- Full-time
- Bachelor's degree
- US work authorization
- Experience equivalent to degree accepted
- Relocation assistance
5d
IT Manager
MA Design —Columbus, OH
- Google Workspace
- Azure
- Computer Science
- Profit sharing
- Health savings account
IT Comms Specialist (Third Shift)
Abercrombie & Fitch Co. —New Albany, OH
- Overnight shift
- Oracle
- Mid-level
- Bachelor's degree
- Store discount
- Paid parental leave
7d
Supply Chain Supervisor
JCPenney —Columbus, OH
- $57,000 - $95,000 a year
- Extended hours
- Microsoft Outlook
- Ability to walk for extended periods
- Mid-level
- Store discount
- Paid holidays
14d
Specialist, Asset Protection Global Fulfillment, Infrastructure | Columbus, OH
Lululemon —Columbus, OH
- $69,100 - $90,700 a year
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Systems Support Specialist, MSP- Columbus
Kloud9 IT, Inc. —Columbus, OH
- $65,000 - $75,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Data Center Security Specialist, CMH-Hilliard Security
Amazon Data Services, Inc. —Hilliard, OH
- $28 - $50 an hour
- Full-time
- Mid-level
- Leadership
- 2 years
- AD&D insurance
- Health insurance
Manager - Cyber Resilience
CVS Health —Columbus, OH
- $83,430 - $222,480 a year
- Full-time
- High school diploma or GED
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Data Center Security Specialist
Amazon Data Services, Inc. —New Albany, OH
- $28 - $50 an hour
- Full-time
- Military
- Bachelor's degree
- 1 year
- AD&D insurance
- Health insurance
Maintenance Technician
GoldOller Real Estate Investments —Groveport, OH
- $20 - $25 an hour
- Weekends as needed
- Office
- High school diploma or GED
- Ability to lift 50 pounds
- Paid parental leave
- Paid holidays
Quick Apply
7d
Safety Specialist
Aqua America, Inc. —Westerville, OH
- From $70,000 a year
- Full-time
- Up to 50% travel
- Word processing
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Live-in House Director at Ohio State University
DELTA DELTA DELTA PARK STREET PROPE —Columbus, OH
- $38,000 - $40,000 a year
- Extended hours
- Background check
- Pass drug screening
- English
- Paid holidays
- Health insurance
Quick Apply
CYBERSECURITY ENGINEER (4)
CGI Group, Inc. —Columbus, OH
- $127,500 - $251,100 a year
- 7 years
- System design
- English
- Paid parental leave
- Paid holidays
Superintendent
Equity ECS —Columbus, OH
- Up to $115,000 a year
- Full-time
- Background check
- 6 years
- Construction site
- Health savings account
- Paid holidays
Quick Apply
Childcare Center Director Bilingual Spanish/English
Tierra Encantada —Powell, OH
- $59,000 - $65,000 a year
- Weekends as needed
- Background check
- Spanish
- CPR Certification
- Paid holidays
- Health insurance
Quick Apply
Senior Transmission Line Engineer
Leidos —Columbus, OH
- $73,450 - $132,775 a year
- Full-time
- Hybrid work
- System design
- Office
- Continuous improvement
- Relocation assistance
- Referral program
Lead Transmission Line Engineer
Leidos —Columbus, OH
- $92,300 - $166,850 a year
- Full-time
- Hybrid work
- Office
- Travel
- Mentoring
- Relocation assistance
- Flexible schedule
RN, LSW, LISW, Care Manager - Columbus
Careforth —Columbus, OH
- $62,657 - $84,173 a year
- Full-time
- Hybrid work
- RN License
- Experience working with individuals with disabilities
- Mid-level
- Wellness program
- Flexible schedule
Transmission Line Engineer
Leidos —Columbus, OH
- $59,150 - $106,925 a year
- Full-time
- Hybrid work
- System design
- Mid-level
- Office
- Relocation assistance
- Referral program

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it incident manager jobs near columbus

Technical Support Specialist Tier I

Schneider Downs & Co., Inc. -
Columbus, OH

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Job Details

12 days ago

Benefits

Profit sharing
Paid holidays
Dental insurance
401(k)
Paid time off
Family leave
Parental leave
Vision insurance
Pet insurance

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Serving clients
AI tools proficiency
Windows
Productivity software support
Desktop (troubleshooting support)
Desktop applications
Microsoft Teams
Desktop administration
Associate's degree
Technical Proficiency

Full Job Description

As a trusted advisor in the professional services industry, you know what matters most to clients: Big thinking with a personal focus. You also know what matters most to your own success, including: career growth, work-life flexibility, leadership that cares about your ability to succeed, the opportunity to give and receive one-on-one coaching and mentoring, as well as learning opportunities that inspire professional development. Experience them all at Schneider Downs, where we’ve been providing accounting, tax, consulting, and wealth management services through our team of innovative thought leaders for over 65 years. Start building a career with people motivated to help you succeed—and enjoy more of what counts.

As the Technical Support Specialist Tier I, you will be primarily responsible for providing Tier 1 helpdesk support including exceptional customer service, advanced troubleshooting, problem determination and problem resolution to all network users at Schneider Downs. This role troubleshoots issues to resolution with end user computing devices, firm-specific software and productivity applications. Technical Support Specialists manage their workload through the IT Service Management software application including ownership of incidents, service requests, problems and change requests.

The Technical Support Specialist Tier I position will report directly to the Technical Operations Manager and work alongside the Technical Support Supervisor Tier II.

Schneider Downs has embraced the hybrid work model, so this role will have flexibility working from home, as well as in the office.

WHAT YOU’LL DO

Provide Service Desk support including taking and logging calls, working directly with end users to resolve problems in a friendly manner while tracking and documenting all work in an IT Service Management software application
Load, configure and maintain Microsoft Windows operating system, Office 365 applications and firm-specific software applications in a network environment
Troubleshoot and maintain laptop computers (general familiarity with hardware components), virtual machines and deployment of various hardware equipment to employees
Troubleshoot various computer problems including printing, software errors and hardware errors
Maintain communications with end users during the problem resolution process
Plan and participate in a wide variety of special projects
Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases

WHAT YOU’LL NEED
Required:

Associate degree and service desk experience supporting Microsoft Windows 10 & 11 desktop operating systems
Strong customer service skills (communication, friendliness, patience, and follow-through)
Ability to work in a team environment (strong verbal and written communication with team members, reporting regularly to management)
Proficiency with Microsoft Office products (Word, Excel, Outlook, PowerPoint, Teams, etc.), Microsoft 365 Copilot and other AI tools

Preferred:

Experience with CPA industry-specific software such as CCH Prosystem fx and Thomson Reuters suite.
Experience creating documentation of technical issues and solutions as well as writing technical knowledgebase articles
Experience conducting end user training
ITIL fundamentals and service desk-oriented background
Technical certifications such as CompTia A+, Office 365 and Azure fundamentals

WHERE CULTURE COUNTS
At Schneider Downs, our culture is our identity. And it’s our culture of care that makes us unique. Even as we grow, we work hard to retain this culture to continuously promote a positive, supportive work environment through our core values: Care, Integrity, Flexibility, Respect, and Drive.

ENJOY MORE OF THE THINGS THAT MATTER MOST

Competitive compensation
Insurance, including health, dental, and vision, that begin on day one
20+ days of paid time off and 13 paid holidays
Flex Fridays and office closures for summer and winter breaks
Parental leave, family care leave, and volunteer time
401(k) plans and profit sharing
CPA exam bonus, education assistance program, and pet insurance

ABOUT SCHNEIDER DOWNS
For over 65 years, Schneider Downs has provided audit, tax, consulting, and wealth management services through our team of innovative thought leaders committed to our approach of providing Big Thinking with a Personal Focus. Our client roster includes a diverse blend of well-established national and regional businesses both publicly and privately owned – as well as not-for-profits and exciting start-ups. Regardless of industry or corporate profile, our clients receive the highest level of responsiveness, pro-activity, and personal attention to their individual needs. We call that commitment the SD Standard and it’s what makes us different.

A PLACE WHERE INCLUSIVITY COUNTS
Schneider Downs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. We believe a culture of care that celebrates diversity, equity, and inclusion contributes to a better company, better client services, and a better world.

BUILD A CAREER WHERE YOUR NEEDS COUNT. APPLY NOW.
Schneider Downs does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Schneider Downs. Upon hire, no fee will be owed to the agency, person, or entity.

#LI-HYBRID

Apply Now

Refine Your Search

it incident manager jobs in columbus

Technical Support Specialist Tier I

Cybersecurity Analyst - Entry Level

IT Manager

IT Comms Specialist (Third Shift)

Supply Chain Supervisor

Specialist, Asset Protection Global Fulfillment, Infrastructure | Columbus, OH

Systems Support Specialist, MSP- Columbus

Data Center Security Specialist, CMH-Hilliard Security

Manager - Cyber Resilience

Data Center Security Specialist

Maintenance Technician

Safety Specialist

Live-in House Director at Ohio State University

CYBERSECURITY ENGINEER (4)

Superintendent

Childcare Center Director Bilingual Spanish/English

Senior Transmission Line Engineer

Lead Transmission Line Engineer

RN, LSW, LISW, Care Manager - Columbus

Transmission Line Engineer

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