IT Support Specialist I
Gifthealth Inc —Columbus, OH
- $54,000 - $64,000 a year
- Full-time
- Google Workspace
- HIPAA
- High school diploma or GED
Quick Apply
Help Desk Support Specialist II
Intelliguard Group, LLC —Columbus, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- AD&D insurance
- Disability insurance
Quick Apply
6d
Technical Support Specialist Tier I
Schneider Downs & Co., Inc. —Columbus, OH
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Profit sharing
- Paid holidays
14d
Wellness Stretch Coach
StretchLab Reynoldsburg —Reynoldsburg, OH
- Up to $22 an hour
- Part-time
- Background check
- CPR Certification
- Anatomy knowledge
- Opportunities for advancement
- Flexible schedule
Quick Apply
Corrective Stretch Specialist
StretchLab Reynoldsburg —Reynoldsburg, OH
- Up to $22 an hour
- Part-time
- Background check
- CPR Certification
- Anatomy knowledge
- Opportunities for advancement
- Flexible schedule
Quick Apply
IT Services Specialist II, Service Desk
Quantum Health —Dublin, OH
- Computer science
- Computer Science
- Mid-level
Quick Apply
Corporate IT Support Specialist
Greif —Delaware, OH
- $26.68 - $45.43 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Information Technology Specialist I
Root Insurance Company —Columbus, OH
- $61,800 - $70,000 a year
- On call
- Mid-level
- Office
- Windows
10h
Customer Support Specialist
The Greentree Group —Reynoldsburg, OH
- $45,000 - $55,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Paid training
- Paid parental leave
Quick Apply
Procurement and Communications Specialist
NBBJ —Columbus, OH
- $65,000 - $80,000 a year
- Marketing
- 5 years
- Mid-level
Client Insurance Specialist
Integrated Services for Behavioral Health —Columbus, OH
- $20.97 - $24.56 an hour
- Hybrid work
- Mid-level
- Organizational skills
- 2 years
- Disability insurance
- Health insurance
Quick Apply
Application & Verification Specialist
OCCRRA —Columbus, OH
- $42,000 - $46,000 a year
- Full-time
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Customer Service Assistant
SourcePoint - Thrive After 55! —Delaware, OH
- Part-time
- Microsoft Excel
- Office
- Administrative experience
Quick Apply
Product Specialist
Health Care Logistics —Grove City, OH
- Full-time
- Mid-level
- Office
- Quality control
Quick Apply
Membership Experience Specialist- North YMCA
YMCA of Central Ohio —Columbus, OH
- $13 an hour
- Part-time
- Word processing
- Computer literacy
- High school diploma or GED
Quick Apply
Development and Intake Supervisor
Integrated Services for Behavioral Health —Columbus, OH
- $52,609.67 - $63,282.33 a year
- Hybrid work
- Mid-level
- 3 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Security Specialist
Anduril Industries —Columbus, OH
- $98,000 - $129,000 a year
- Email
- Microsoft Outlook
- 5 years
- Senior level
Quick Apply
Facilities Associate
RR Donnelley —Columbus, OH
- $18.99 - $26.59 an hour
- Full-time
- Microsoft Excel
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Access Supervisor
Integrated Services for Behavioral Health —Columbus, OH
- $61,174.73 - $79,175.95 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Reliable transportation
- Disability insurance
- Health insurance
Quick Apply
12d
LPN - Advanced Care Planning Specialist, Remote
Aledade —Columbus, OH
- $28.85 an hour
- 8 hour shift
- Remote
- Spanish
- Nursing
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply

I want to receive the latest job alert for it specialist help desk in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it specialist help desk jobs near columbus

Procurement Specialist jobs in Columbus, OH

Information Technology Specialist jobs in Columbus, OH

Helpdesk Specialist jobs in Columbus, OH

Customer Service Representative jobs in Delaware, OH

IT Support Specialist jobs in Delaware, OH

Security Specialist jobs in Columbus, OH

IT Support jobs in Dublin, OH

Insurance Specialist jobs in Columbus, OH

Customer Experience Specialist jobs in Columbus, OH

IT Support Specialist jobs in Columbus, OH

Technical Support Specialist jobs in Columbus, OH

Clinical Documentation Specialist jobs in Las Vegas, NV

Product Specialist jobs in Los Angeles, CA

Product Specialist jobs in Irvine, CA

Product Specialist jobs in San Antonio, TX

Marketing Specialist jobs in Atlanta, GA

Remote Intake Specialist jobs in Los Angeles, CA

Technical Product Manager jobs in Washington, DC

Product Specialist jobs in Bellevue, WA

Procurement Specialist jobs in San Diego, CA

IT Support Specialist I

Gifthealth Inc -
Columbus, OH

Quick Apply

Job Details

Full-time
$54,000 - $64,000 a year

Qualifications

Operating systems
HIPAA compliance
Phone communication
Moving
HIPAA
Equipment troubleshooting
Incident Escalation
High school diploma or GED
DHCP
Computer hardware
Desktop (troubleshooting support)
Healthcare privacy protection
Desktop applications
Computer networking
DNS
Productivity software
Escalation handling
Peripheral hardware support

Full Job Description

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

The IT Support Specialist I serves as the first point of contact for end-user technical support across Gifthealth’s user environment, including workstations, applications, access, connectivity, peripherals, and standard business systems. Reporting to the IT Support Site Lead, this role responds to support requests, resolves common technical issues, documents work accurately, and escalates more complex issues to IT Support Specialist II, the IT Support Site Lead, or other IT teams when appropriate. This position focuses on rapid issue resolution, effective ticket handling, clear communication, and delivering a consistent, high-quality support experience that helps maintain user productivity.

Key Responsibilities

Responds to incoming IT support requests through the ticketing system, chat, and in-person interactions; triages, categorizes, prioritizes, and routes requests appropriately.
Troubleshoots and resolves common issues involving workstations, applications, access, connectivity, user devices, peripherals, and standard business systems.
Assists with password resets, access issues, basic identity-related tasks, onboarding, offboarding, endpoint setup, hardware support, and workstation moves/adds/changes.
Resolves common support requests at first contact whenever possible and escalates more complex issues with clear documentation, troubleshooting history, and user impact.
Works toward established response-time, resolution, documentation, and first-contact resolution expectations aligned with IT Support service standards.
Documents all support interactions, troubleshooting steps, resolutions, and escalations in the IT service management system.
Contributes to knowledge base articles, standard procedures, and repeatable troubleshooting documentation.
Communicates clearly and professionally with technical and non-technical users, sets appropriate expectations, provides timely updates, and maintains a high level of customer service.

Qualifications

Education: High school diploma or equivalent. (Required)
Licensure/Certification: Entry-level IT certification, such as CompTIA A+, or equivalent experience. (Preferred)
Experience:
0 - 2 years of experience in an IT support, help desk, or customer service role. (Required)
Experience working in a ticketing or IT service management system. (Preferred)
Exposure to identity, endpoint, or productivity platforms in a business environment. (Preferred)
Knowledge, Skills, & Abilities:
Basic understanding of desktop operating systems, common business applications, endpoint devices, peripherals, and standard business systems. (Required)
Basic understanding of networking concepts, including DNS, DHCP, and Wi-Fi connectivity. (Required)
Foundational troubleshooting skills with the ability to follow structured processes, manage multiple tasks, prioritize effectively, and escalate appropriately. (Required)
Strong verbal and written communication skills, attention to detail, professionalism under pressure, and a customer-service oriented mindset. (Required)
Ability to work independently while following team processes and escalation paths, and to collaborate effectively as part of a team. (Required)
Understanding of data privacy and security best practices, including appropriate handling of sensitive or regulated information, such as PHI/HIPAA environments. (Required)
Familiarity with tools such as Okta, Google Workspace, Slack, endpoint management systems, or IT service management platforms. (Preferred)

Work Environment

Location: On-site
Schedule: Standard Gifthealth business hours with participation in an on-call rotation as required; specific schedules may vary based on site and operational needs.

Regular onsite support for end users, devices, workstations, peripherals, and day-to-day technology operations. This role may also interact with IT Support, IT Operations, Engineering, Facilities, and business teams as needed to resolve user and site technology issues.

Key Essential Functions

Must be able to move throughout the facility to provide onsite technical support.
Must be able to lift and transport IT equipment up to approximately 50 lbs.
Must be able to work on a computer for extended periods.
Must be able to communicate effectively with users in person, over the phone, and via written communication.

Employment Classification

Status: Full-time
FLSA: Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Quick Apply

Refine Your Search

it specialist help desk jobs in columbus

IT Support Specialist I

Help Desk Support Specialist II

Technical Support Specialist Tier I

Wellness Stretch Coach

Corrective Stretch Specialist

IT Services Specialist II, Service Desk

Corporate IT Support Specialist

Information Technology Specialist I

Customer Support Specialist

Procurement and Communications Specialist

Client Insurance Specialist

Application & Verification Specialist

Customer Service Assistant

Product Specialist

Membership Experience Specialist- North YMCA

Development and Intake Supervisor

Security Specialist

Facilities Associate

Access Supervisor

LPN - Advanced Care Planning Specialist, Remote

I want to receive the latest job alert for it specialist help desk in columbus

Explore jobs in more locations

About Us

Position Summary

Key Responsibilities

Qualifications

Key Essential Functions

Employment Classification

Equal Employment Opportunity (EEO) Statement

Disclaimer

Job Seeker Tools

Employer Tools

Browse

Stay Connected