Top 12 It specialist 2 Jobs in Columbus

Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
- Contract
- Mid-level
- Office
- Windows
Quick Apply
Health Systems Informatics Technician 2
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Background check
- Pass drug screening
- High school diploma or GED
- Paid parental leave
- Disability insurance
3d
IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
- $60,000 - $65,000 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Paid holidays
- Paid time off
IT Service Desk Tier 2
U.S. Urology Partners —Columbus, OH
- Full-time
- Surgery
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
IT Service Desk Tier 2
Central Ohio Urology Group —Columbus, OH
- Full-time
- Surgery
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
IT Service Support Analyst 2
The Ohio State University —Columbus, OH
- Full-time
- Background check
- Classroom
- Computer science
3d
IT Help Desk Technician (Level 1–2 Support)
Pepper Construction —Dublin, OH
- Full-time
- Mid-level
- Windows
- 3 years
- Paid holidays
- Loan repayment program
Quick Apply
5d
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —West Jefferson, OH
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
4d
IS Customer Service Analyst II - RIS
Nationwide Children's Hospital —Columbus, OH
- Full-time
- Mid-level
- 3 years
- Ability to climb stairs
IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
- Microsoft Outlook
- Research
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Desktop Support Technician II
iT1 —Columbus, OH
- Full-time
- Mid-level
- Office
- 2 years
- Health insurance
- Dental insurance
Quick Apply
Help Desk Engineer for MSP - Strong Tier 2 (Columbus Metro Area)
Sequentur —Columbus, OH
- $60,000 - $70,000 a year
- On call
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
1d

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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
Quick Apply
Health Systems Informatics Technician 2
The Ohio State University Wexner Medical Center —Columbus, OH
The Clinical Applications Technician provides telephone-based technical and application support for the electronic medical record (EMR) system, addressing both…
3d

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it specialist 2 jobs near columbus

Help Desk Technician - Tier 2

Proteam Solutions
Columbus, OH

Quick Apply

Job Details

Contract

Qualifications

Customer communication
Mobile device support
Enterprise software
Laptop (troubleshooting support)
Windows
High school diploma or GED
Desktop (troubleshooting support)
Customer support ticket management
Desktop applications
macOS
Online educational platform experience
Technical support via email
Desktop administration
Ticketing system technical support
Mobile devices

Full Job Description

Join a dynamic team at one of the best educational institutions in the country. IT Service Support is responsible for Multi-Tier, Omni-channel support. Includes the initial point of contact for IT services, receiving customer issues and requests providing troubleshooting with an emphasis on first contact resolution.

**This is a remote contract opportunity. Candidates MUST reside in OH with the ability to pick up work equipment on-site in Columbus, OH before starting**

**2 Month Contract Assignment**

RESPONSIBILITIES

Evaluates issues and escalates as needed to higher-tier and specialized staff.
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
Performs varying complexities of regular or project-related installation, preventive maintenance, break and fix, fault diagnosis, identification, isolation, resolution and deployment.
Performs continued monitoring of escalations of customer issues and requests. Communicates, tracks and reports computing environment outages while working with IT personnel and leadership to monitor or assist in problem resolution.

REQUIRED SKILLS

2+ years of IT Helpdesk Experience in mid-sized to large-scale environments
Experience with enterprise ticketing systems such as ServiceNow
Experience supporting Tier 2 issues related to User Access, Passwords, Email, etc.
Outstanding troubleshooting skills with a track record of First Call Resolution
Must demonstrate exceptional communication skills with the ability to quickly understand and troubleshoot user issues
Strong customer service skills are a must
Proven ability to work effectively in team settings

Technology - Windows OS, MAC OS, Laptop applications, Desktop applications, Mobile device applications, 3rd Party systems
Issues: User Accessibility, Password Issues

PREFERRED SKILLS

4+ years of IT Help Desk experience
Experience with ServiceNow
Experience supporting Educational software like Canvas
Technical certifications such as CompTIA A+, Network+, ITIL. etc.

EDUCATION
Highschool Diploma Required
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required

#PSI2
#LI-JU1

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Refine Your Search

it specialist 2 jobs in columbus

Help Desk Technician - Tier 2

Health Systems Informatics Technician 2

IT Support Specialist II

IT Service Desk Tier 2

IT Service Desk Tier 2

IT Service Support Analyst 2

IT Help Desk Technician (Level 1–2 Support)

IT Support Associate II, Ops Tech Solutions (OTS)

IS Customer Service Analyst II - RIS

IT Support Specialist II

Desktop Support Technician II

Help Desk Engineer for MSP - Strong Tier 2 (Columbus Metro Area)

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