Top 10 It support level ii Jobs in Columbus

Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
- Contract
- Mid-level
- Office
- Windows
Quick Apply
8d
Desktop Support Technician II
iT1 —Columbus, OH
- Full-time
- Mid-level
- Office
- 2 years
- Health insurance
- Dental insurance
Quick Apply
6d
IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
- $60,000 - $72,000 a year
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
- Microsoft Outlook
- Research
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Help Desk Support Specialist II
Intelliguard Group, LLC —Columbus, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- AD&D insurance
- Disability insurance
Quick Apply
17h
IS Customer Service Analyst II - RIS
Nationwide Children's Hospital —Columbus, OH
- Full-time
- Mid-level
- 3 years
- Ability to climb stairs
13d
IT Services Specialist II, Service Desk
Quantum Health —Dublin, OH
- Computer science
- Computer Science
- Mid-level
Quick Apply

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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
Quick Apply
8d
Desktop Support Technician II
iT1 —Columbus, OH
You'll provide hands-on and remote technical assistance, support executive leadership and VIP users, troubleshoot critical technology issues, and ensure…
Quick Apply
6d

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it support level ii jobs near columbus

Help Desk Technician - Tier 2

Proteam Solutions
Columbus, OH

Quick Apply

Job Details

Contract
8 days ago

Qualifications

Customer communication
Mobile device support
Enterprise software
Laptop (troubleshooting support)
Windows
High school diploma or GED
Desktop (troubleshooting support)
Customer support ticket management
Desktop applications
macOS
Online educational platform experience
Technical support via email
Desktop administration
Ticketing system technical support
Mobile devices

Full Job Description

Join a dynamic team at one of the best educational institutions in the country. IT Service Support is responsible for Multi-Tier, Omni-channel support. Includes the initial point of contact for IT services, receiving customer issues and requests providing troubleshooting with an emphasis on first contact resolution.

**This is a remote contract opportunity. Candidates MUST reside in OH with the ability to pick up work equipment on-site in Columbus, OH before starting**

**2 Month Contract Assignment**

RESPONSIBILITIES

Evaluates issues and escalates as needed to higher-tier and specialized staff.
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
Performs varying complexities of regular or project-related installation, preventive maintenance, break and fix, fault diagnosis, identification, isolation, resolution and deployment.
Performs continued monitoring of escalations of customer issues and requests. Communicates, tracks and reports computing environment outages while working with IT personnel and leadership to monitor or assist in problem resolution.

REQUIRED SKILLS

2+ years of IT Helpdesk Experience in mid-sized to large-scale environments
Experience with enterprise ticketing systems such as ServiceNow
Experience supporting Tier 2 issues related to User Access, Passwords, Email, etc.
Outstanding troubleshooting skills with a track record of First Call Resolution
Must demonstrate exceptional communication skills with the ability to quickly understand and troubleshoot user issues
Strong customer service skills are a must
Proven ability to work effectively in team settings

Technology - Windows OS, MAC OS, Laptop applications, Desktop applications, Mobile device applications, 3rd Party systems
Issues: User Accessibility, Password Issues

PREFERRED SKILLS

4+ years of IT Help Desk experience
Experience with ServiceNow
Experience supporting Educational software like Canvas
Technical certifications such as CompTIA A+, Network+, ITIL. etc.

EDUCATION
Highschool Diploma Required
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required

#PSI2
#LI-JU1

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Refine Your Search

it support level ii jobs in columbus

Help Desk Technician - Tier 2

Desktop Support Technician II

IT Help Desk Technician II

IT Support Specialist II

Help Desk Support Specialist II

IS Customer Service Analyst II - RIS

IT Services Specialist II, Service Desk

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