Top 91 It support services tier 1 Jobs in Columbus

IT Support Specialist Hybrid
Velocity IT Solutions —Westerville, OH
- $45,000 - $53,000 a year
- Full-time
- Hybrid work
- Background check
- Google Workspace
- Office
- Travel reimbursement
- Mileage reimbursement
Quick Apply
4d
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
- $40,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- In-person
- Opportunities for advancement
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IT Helpdesk Technician
STAQ Pharma Inc —Columbus, OH
- Full-time
- Computer science
- Computer Science
- Data entry
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IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
- $60,000 - $72,000 a year
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
Technical Support Specialist Tier I
Schneider Downs & Co., Inc. —Columbus, OH
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Profit sharing
- Paid holidays
9d
Entry-Level IT Support Associate
Expedient —Dublin, OH
- $32,000 - $37,000 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Computer networking
- Paid training
- Disability insurance
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12h
IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
- Microsoft Outlook
- Research
- Mid-level
- Health savings account
- Disability insurance
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Help Desk Support Specialist II
Intelliguard Group, LLC —Columbus, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- AD&D insurance
- Disability insurance
Quick Apply
1d
Hiring CDL A OTR Truck Driver
A.D. Transport Express —Ohio
- $0.65 per mile
- No touch freight
- CDL A
- Mid-level
- Passenger ride along program
- Paid holidays
Quick Apply
Associate Clinical Sales Consultant, Specialty Nutrition Systems - Ohio (Columbus, Cleveland)
Avanos Medical —Ohio
- $63,000 - $76,000 a year
- Full-time
- Microsoft Outlook
- Up to 50% travel
- RN License
- Health insurance
- 401(k) matching
14d
Sr. IT Lifecycle & Support Specialist
Highlights for Children —Columbus, OH
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Windows
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IT Manager, Ops Tech Solutions (OTS)
Amazon.com Services LLC —West Jefferson, OH
- $116,800 - $160,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Paid parental leave
- AD&D insurance
Cabling Associate
Align Communications —Columbus, OH
- Extended hours
- Construction site
- Mid-level
- Travel
- Paid training
- Paid time off
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Service Engineer
Super Micro Computer —Columbus, OH
- $79,000 - $87,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Salesforce
Engineer: Tier 1 (On-site)
Trace3 —Columbus, OH
- $80,000 - $85,000 a year
- English
- Research
- Mid-level
- Health savings account
- Disability insurance
Information Technology Supervisor 3 (PN 20079216)
State of Ohio - Developmental Disabilities - Central Office —Columbus, OH
- $48.93 an hour
- Overtime
- Computer Science
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
3d
Customer Support Specialist
The Greentree Group —Reynoldsburg, OH
- $45,000 - $55,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Paid training
- Paid parental leave
Quick Apply
System Administrator II, Virtualization
Columbus State Community College —Columbus, OH
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Leadership
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply
IS Customer Service Analyst II - RIS
Nationwide Children's Hospital —Columbus, OH
- Full-time
- Mid-level
- 3 years
- Ability to climb stairs
14d

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it support services tier 1 jobs near columbus

IT Support Specialist Hybrid

Velocity IT Solutions
Westerville, OH

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Job Details

Permanent | Full-time
$45,000 - $53,000 a year
4 days ago

Benefits

Travel reimbursement
Mileage reimbursement
Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Retirement plan

Qualifications

Driver's License
Desktop (troubleshooting support)
Cable routing
Desktop administration

Full Job Description

IT Support Specialist Hybrid

Position Type: Full-Time, Hybrid (Desk & Onsite Field Work)

Salary Range (Based on Experience): $45,000 - $53,000 / year

Core hours: Monday-Friday, 7:30am-4:30p

Location: In Office - Westerville, OH; Field Work – Columbus area

How to Apply

Please submit:

Resume
Cover Letter

To confirm you’ve read the job posting and are detail-oriented, please include the phrase “Enablement, Tenacity, Discernment, and Galvanizing” in your cover letter.

About Velocity IT Solutions

Velocity IT Solutions provides IT support and services to organizations in the Central Ohio area. We are a “people-company first that happens to do IT”. Our employees provide excellent customer service with a high sense of professionalism all while helping clients with their technology needs.

Job Summary

Are you a versatile IT professional who thrives on variety? Do you enjoy the fast-paced puzzle of solving remote technical issues but also like getting out of the office to handle hands-on hardware deployments?

We are seeking an autonomous, highly organized IT Support Specialist to join our team. In this hybrid role, you will be the primary line of defense for our clients—balancing an active inbound help desk phone queue with scheduled onsite field projects like full PC setups, workstation deployments, and handling critical lifecycle events like new user onboarding and offboarding.

Our Ideal Team Member’s Strengths:
We build our team around natural work styles and core strengths. For this specific hybrid position to feel rewarding rather than exhausting, you need to be naturally driven by two key professional traits:

A Natural Gift for Enablement: You genuinely love helping others and providing responsive, client-first assistance. You derive satisfaction from stepping up to help clients navigate their technical frustrations during inbound support calls and making new users feel welcomed and supported during onboarding. [1]
A Relentless Drive for Tenacity: You are hardwired to cross the finish line. You get a deep sense of accomplishment from taking a messy ticket queue or a mountain of unboxed PCs and systematically working them through to 100% completion, ensuring no detail is missed and deadlines are met.

Core Responsibilities & Core Strengths

Help Desk & Remote Support (Inbound) — Driven by Enablement

Responsive Queue Management: Act as the first point of contact for inbound client support calls, text messages, and chat alerts, providing calm, supportive assistance to users in distress.
Tier 1 Troubleshooting: Efficiently diagnose and resolve standard identity, software, and access issues (password resets, Microsoft 365 permissions, local network connectivity, VPN issues).
Disciplined SLA Ownership (Tenacity): Adhere strictly to our 48-hour ticket update policy, utilizing your drive for completion to ensure every active ticket in our system has clear, actionable progress updates logged every two days.

User Lifecycle Management (Onboarding & Offboarding) — Driven by Tenacity & Enablement

New User Onboarding: Provision accounts for incoming client employees across identity platforms (Active Directory, Microsoft 365, Google Workspace). Configure cloud application access, email flow, shared folders, and distribution lists following established checklists. [2]
Secure User Offboarding: Execute rapid, highly sensitive offboarding procedures to secure client environments. This requires high Tenacity to ensure accounts are fully disabled, cloud application access is revoked, credentials are changed, and mailbox delegations are completed without skipping a single security step. [3]
Hardware Preparation: Coordinate hardware re-imaging, cleanup, and inventory staging so that assets are completely ready for the next incoming employee.

Onsite Client & Field Projects (PC Setup & Deployment) — Driven by Tenacity

End-to-End PC Setup: Execute complete, professional workstation setups on-site. This includes physically unboxing machines, mounting monitors, hooking up docking stations, and executing meticulous under-desk cable management until the project is 100% complete.
Imaging & Provisioning: Pre-configure and image laptops and desktops at our office bench or onsite, ensuring user profiles, network printers, and corporate applications are perfectly staged.
User Data Migration: Safely backup and transfer local user profiles, data files, and bookmarks from decommissioned legacy PCs to newly deployed machines.
Physical Infrastructure: Troubleshoot local hardware failures, trace bad ethernet runs, and swap out internal components (RAM, storage, power supplies).

Documentation & Administration

Internal Knowledge Base: Document client network layouts, new hardware configurations, asset tags, and specialized onboarding/offboarding workflows inside our documentation platform (Halo/Teams/Bitwarden).
Ticket Cleanliness: Write precise, professional internal notes for every ticket detailing troubleshooting steps taken, so any teammate could pick up where you left off.

Qualifications & Requirements

Experience: 1–3 years of experience in an IT Help Desk, Desktop Support, or Managed Service Provider (MSP) environment.
Work Style Profile: A strong alignment with a service-oriented mindset (Enablement) and a finisher mentality (Tenacity). You love helping people and you hate leaving projects unfinished.
Lifecycle Competency: Hands-on experience adding/removing users in Microsoft 365, Active Directory, Entra, or Intune environments.
The "Context-Switching" Mindset: Proven ability to manage interruptions gracefully—such as pausing a physical PC setup or an onboarding workflow to assist with an urgent inbound call without losing operational focus.
Reliable Transportation: A valid driver’s license and a reliable personal vehicle to travel to local client locations around Westerville and Greater Columbus (travel/mileage reimbursement provided).
Technical Aptitude: Comfort using basic tools to assemble hardware, route clean cable setups under desks, and troubleshoot physical connectivity.

What We Offer

Competitive base salary with mileage reimbursement for field travel.
Paid time off and health benefits.
Clear pathways for technical growth.

Pay: $45,000.00 - $53,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Retirement plan
Vision insurance

Application Question(s):

Please confirm you have read the entire job posting?

Work Location: In person

Quick Apply

Refine Your Search

it support services tier 1 jobs in columbus

IT Support Specialist Hybrid

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Associate Clinical Sales Consultant, Specialty Nutrition Systems - Ohio (Columbus, Cleveland)

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Cabling Associate

Service Engineer

Engineer: Tier 1 (On-site)

Information Technology Supervisor 3 (PN 20079216)

Customer Support Specialist

System Administrator II, Virtualization

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IS Customer Service Analyst II - RIS

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