Top 100 Itil Jobs in Columbus

Technical Support Specialist Tier I
Schneider Downs & Co., Inc. —Columbus, OH
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Profit sharing
- Paid holidays
9d
IT Helpdesk Technician
STAQ Pharma Inc —Columbus, OH
- Full-time
- Computer science
- Computer Science
- Data entry
Quick Apply
IT Asset Analyst
Connection —Columbus, OH
- $26 an hour
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
Technical Product Support - EdTech
Securly —Columbus, OH
- $24.00 - $26.44 an hour
- Overtime
- Remote
- School experience
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
TP- Desktop Support Analyst
TP Mechanical —Columbus, OH
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
- $40,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- In-person
- Opportunities for advancement
Quick Apply
End User Support Specialist
FST Logistics, Inc. —Dublin, OH
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
1d
IT Engineer I – Real-Time Systems - Entry Level
NiSource —Columbus, OH
- $82,200 - $123,200 a year
- Full-time
- Bachelor's degree
- US work authorization
- Computer networking
4d
IT Analyst (Contract-to-Hire)
Blue Star Partners LLC —Columbus, OH
- $60 - $65 an hour
- Hybrid work
- Customer service
- Mid-level
- Microsoft Office
Quick Apply
ERP Project Manager (SAP)
kdc/one —New Albany, OH
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
- Contract
- Mid-level
- Office
- Windows
Quick Apply
9d
Managed Services Engineer I (Pacific Time hours)
Logically —Dublin, OH
- Weekends as needed
- Remote
- SQL
- No degree
- Organizational skills
- Opportunities for advancement
Quick Apply
Operations Manager - Data Center Deployment experience - Travel role
PGTEK —Columbus, OH
- $100,000 - $115,000 a year
- Full-time
- 5 years
- Travel
- In-person
- Health savings account
- Disability insurance
Quick Apply
IS Epic Senior Application Analyst - Epic Ambulatory
Nationwide Children's Hospital —Columbus, OH
- Full-time
- Microsoft Access
- SQL
- Bachelor's degree
IS Systems Analyst Senior - Epic Analytics
Nationwide Children's Hospital —Columbus, OH
- Full-time
- Microsoft Access
- Writing skills
- SQL
TP- Desktop Support Analyst
TP Mechanical Contractors LLC —Columbus, OH
- Microsoft Outlook
- 5 years
- Mid-level
Quick Apply
IS Systems Analyst Senior IS E-Chart 1
Nationwide Children's Hospital —Columbus, OH
- Full-time
- Microsoft Access
- SQL
- Bachelor's degree
IT Service Management
Tata Consultancy Services —Westerville, OH
- $100,000 - $140,000 a year
- Training & development
- Senior level
- 10 years
- Commuter assistance
- Health insurance
Strategic Director of Technology
Maven —Columbus, OH
- Computer science
- Clean driving record
- Computer Science
IT Helpdesk Support
American Freight Management Company —Dublin, OH
- $17 - $25 an hour
- Computer Science
- Mid-level
- Analysis skills
Quick Apply

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Technical Support Specialist Tier I

Schneider Downs & Co., Inc. -
Columbus, OH

Apply Now

Job Details

9 days ago

Benefits

Profit sharing
Paid holidays
Dental insurance
401(k)
Paid time off
Family leave
Parental leave
Vision insurance
Pet insurance

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Serving clients
AI tools proficiency
Windows
Productivity software support
Desktop (troubleshooting support)
Desktop applications
Microsoft Teams
Desktop administration
Associate's degree
Technical Proficiency

Full Job Description

As a trusted advisor in the professional services industry, you know what matters most to clients: Big thinking with a personal focus. You also know what matters most to your own success, including: career growth, work-life flexibility, leadership that cares about your ability to succeed, the opportunity to give and receive one-on-one coaching and mentoring, as well as learning opportunities that inspire professional development. Experience them all at Schneider Downs, where we’ve been providing accounting, tax, consulting, and wealth management services through our team of innovative thought leaders for over 65 years. Start building a career with people motivated to help you succeed—and enjoy more of what counts.

As the Technical Support Specialist Tier I, you will be primarily responsible for providing Tier 1 helpdesk support including exceptional customer service, advanced troubleshooting, problem determination and problem resolution to all network users at Schneider Downs. This role troubleshoots issues to resolution with end user computing devices, firm-specific software and productivity applications. Technical Support Specialists manage their workload through the IT Service Management software application including ownership of incidents, service requests, problems and change requests.

The Technical Support Specialist Tier I position will report directly to the Technical Operations Manager and work alongside the Technical Support Supervisor Tier II.

Schneider Downs has embraced the hybrid work model, so this role will have flexibility working from home, as well as in the office.

WHAT YOU’LL DO

Provide Service Desk support including taking and logging calls, working directly with end users to resolve problems in a friendly manner while tracking and documenting all work in an IT Service Management software application
Load, configure and maintain Microsoft Windows operating system, Office 365 applications and firm-specific software applications in a network environment
Troubleshoot and maintain laptop computers (general familiarity with hardware components), virtual machines and deployment of various hardware equipment to employees
Troubleshoot various computer problems including printing, software errors and hardware errors
Maintain communications with end users during the problem resolution process
Plan and participate in a wide variety of special projects
Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases

WHAT YOU’LL NEED
Required:

Associate degree and service desk experience supporting Microsoft Windows 10 & 11 desktop operating systems
Strong customer service skills (communication, friendliness, patience, and follow-through)
Ability to work in a team environment (strong verbal and written communication with team members, reporting regularly to management)
Proficiency with Microsoft Office products (Word, Excel, Outlook, PowerPoint, Teams, etc.), Microsoft 365 Copilot and other AI tools

Preferred:

Experience with CPA industry-specific software such as CCH Prosystem fx and Thomson Reuters suite.
Experience creating documentation of technical issues and solutions as well as writing technical knowledgebase articles
Experience conducting end user training
ITIL fundamentals and service desk-oriented background
Technical certifications such as CompTia A+, Office 365 and Azure fundamentals

WHERE CULTURE COUNTS
At Schneider Downs, our culture is our identity. And it’s our culture of care that makes us unique. Even as we grow, we work hard to retain this culture to continuously promote a positive, supportive work environment through our core values: Care, Integrity, Flexibility, Respect, and Drive.

ENJOY MORE OF THE THINGS THAT MATTER MOST

Competitive compensation
Insurance, including health, dental, and vision, that begin on day one
20+ days of paid time off and 13 paid holidays
Flex Fridays and office closures for summer and winter breaks
Parental leave, family care leave, and volunteer time
401(k) plans and profit sharing
CPA exam bonus, education assistance program, and pet insurance

ABOUT SCHNEIDER DOWNS
For over 65 years, Schneider Downs has provided audit, tax, consulting, and wealth management services through our team of innovative thought leaders committed to our approach of providing Big Thinking with a Personal Focus. Our client roster includes a diverse blend of well-established national and regional businesses both publicly and privately owned – as well as not-for-profits and exciting start-ups. Regardless of industry or corporate profile, our clients receive the highest level of responsiveness, pro-activity, and personal attention to their individual needs. We call that commitment the SD Standard and it’s what makes us different.

A PLACE WHERE INCLUSIVITY COUNTS
Schneider Downs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. We believe a culture of care that celebrates diversity, equity, and inclusion contributes to a better company, better client services, and a better world.

BUILD A CAREER WHERE YOUR NEEDS COUNT. APPLY NOW.
Schneider Downs does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Schneider Downs. Upon hire, no fee will be owed to the agency, person, or entity.

#LI-HYBRID

Apply Now

Refine Your Search

itil jobs in columbus

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