Top 10 Ivr Jobs in Columbus

Lead AI Engineer
KeyBank National Association —Columbus, OH
- $96,000 - $181,000 a year
- Full-time
- Remote
- Mentoring
- APIs
- In-person
12d
Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Columbus, OH
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
9d
Technical Delivery Lead - Customer Engagement Solutions, Google Cloud
Accenture —Columbus, OH
- Full-time
- Hybrid work
- Google Workspace
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
Amazon Connect Senior Consultant, Technical Transformation
Deloitte —Columbus, OH
- $110,700 - $218,300 a year
- Full-time
- Computer science
- 6 years
- Oracle
Senior Amazon Connect Application Architect
TELUS Digital —Columbus, OH
- $152,618 - $179,550 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
Commercial Facilities Maintenance Technician - Plumbing
Leo Facilities Maintenance —Columbus, OH
- $30 - $38 an hour
- Overtime
- Background check
- Pass drug screening
- Mid-level
- Fuel card
- Paid holidays
Quick Apply
6d
Senior Telecom Engineer
Safelite Group —Columbus, OH
- Full-time
- Hybrid work
- 7 years
- Computer Science
- Office
- Paid holidays
- Health insurance
Sr. Five9 Contact Center Engineer
Gifthealth Inc —Columbus, OH
- $115,000 - $130,000 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
Quick Apply
AVP, Data Engineering and AI Innovation
Safelite Group —Columbus, OH
- Full-time
- Computer Science
- SQL
- US work authorization
11d
Lead Enterprise Systems Engineer
Northwest Bank —Columbus, OH
- Weekends as needed
- Azure
- System design
- Research
Quick Apply
12d

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Check out jobs in cities near your current location, Columbus

Lead AI Engineer
KeyBank National Association —Columbus, OH
Lead the technical architecture, engineering design, and implementation of AI-driven customer experience initiatives.
$96,000 - $181,000 a year
12d
Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Columbus, OH
3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer…
9d

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Lead AI Engineer

KeyBank National Association -
Columbus, OH

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Job Details

Full-time
$96,000 - $181,000 a year
12 days ago

Qualifications

AI models
Software engineering
Node.js
Application Architecture Design (Architecture design skill)
Software implementation
Application deployment
AI platforms (beyond public GPTs)
Computational framework
Machine learning projects
Infrastructure architecture design
Microservices
Technical solutions implementation
Machine learning cloud services
Collaboration with product development teams
Model deployment
Cloud Native Design
APIs
Engineering product development
Distributed computing
AI-driven automation
Machine learning frameworks
Implementing IT solutions
TypeScript

Full Job Description

Location:

4910 Tiedeman Road, Brooklyn Ohio

Department: Contact Center Technology
Experience: 4+ years

About the Role

KeyBank is seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This role serves as a senior hands-on engineer responsible for architecting, developing, and delivering AI-driven solutions that enhance customer self-service and agent experiences.

Unlike a traditional technical lead role, this position is deeply focused on hands-on AI engineering and solution delivery. The Lead AI Engineer will spend the majority of their time designing, building, coding, integrating, and optimizing AI-powered applications while providing technical guidance across initiatives.

The Lead AI Engineer partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable conversational AI solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility.

Key Responsibilities

Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks.
Lead the technical architecture, engineering design, and implementation of AI-driven customer experience initiatives.
Build and develop Node.js / TypeScript microservices aligned to cloud-native and low-latency voice requirements.
Own end-to-end delivery of complex AI features, from concept and design through deployment and production support.
Apply agentic AI patterns utilizing Gemini, LangGraph, LangChain, and emerging AI frameworks to enhance conversational experiences.
Develop, test, evaluate, and optimize prompts, workflows, and AI orchestration strategies.
Collaborate across the contact center technology ecosystem to support call routing, self-service, and agent handoff scenarios.
Provide technical mentorship and code review support while contributing directly to development efforts.
Establish engineering best practices for AI solution development, testing, deployment, and observability.
Apply SRE principles to ensure resiliency, scalability, monitoring, and production readiness.
Ensure solutions comply with security and regulatory requirements (PII / PCI).

Required Skills & Qualifications

4+ years of software engineering experience, including 2+ years as a Lead AI Engineer, Lead Engineer, Principal Engineer, or comparable senior technical contributor role.
Strong hands-on experience building and deploying AI-powered applications and services.
Strong, hands-on experience with Node.js / TypeScript.
Proven experience designing and delivering cloud-native solutions on GCP.
Experience implementing and integrating LLMs, conversational AI platforms, and agentic AI frameworks.
Solid understanding of microservices architecture, APIs, and distributed systems.
Hands-on Kubernetes experience, including GKE cluster setup and platform operations.
Experience with IVR, voice bots, conversational AI, or contact center technologies.
Strong collaboration skills across engineering, product, and operations teams.
Excellent technical judgment, communication, and problem-solving skills.

Preferred Qualifications

Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain).
Experience developing AI agents, orchestration workflows, and multi-agent solutions.
Knowledge of voice flows, call routing, containment, and agent escalation.
Experience working in regulated or financial services environments.
Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code.
Experience working in Agile delivery models at enterprise scale.
Demonstrated experience with Agentic "Vibe Coding" — rapid prototyping and iterative development using AI-assisted coding tools, prompts, and agent-driven workflows.

This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 09/11/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

#LI-Remote

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ivr jobs in columbus

Lead AI Engineer

Customer Experience & Service Transformation Management Advisory Consultant

Technical Delivery Lead - Customer Engagement Solutions, Google Cloud

Amazon Connect Senior Consultant, Technical Transformation

Senior Amazon Connect Application Architect

Commercial Facilities Maintenance Technician - Plumbing

Senior Telecom Engineer

Sr. Five9 Contact Center Engineer

AVP, Data Engineering and AI Innovation

Lead Enterprise Systems Engineer

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