Top 27 jp morgan document processing Jobs in columbus

Home Lending Account Specialist I Bilingual English and Spanish Required
JPMorganChase —Columbus, OH
- Full-time
- Hybrid work
- Research
- High school diploma or GED
- Organizational skills
- Health insurance
- Tuition reimbursement
1d
Senior Executive Administrative Assistant
JPMorganChase —Columbus, OH
- $41.11 - $72.12 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- Tuition reimbursement
Finance Insights Product Analyst-Senior Associate
JPMorganChase —Columbus, OH
- Full-time
- Computer science
- Computer Science
- Writing skills
- Health insurance
- Tuition reimbursement
Quality Analyst II
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- Analysis skills
- SharePoint
- Health insurance
- Tuition reimbursement
7d
Product Manager, Vice President
JPMorganChase —Columbus, OH
- $109,250 - $177,500 a year
- Full-time
- 5 years
- Product management
- Organizational skills
- Health insurance
- Tuition reimbursement
13d
Wealth Management Executive Office Analyst
JPMorganChase —Columbus, OH
- Full-time
- Writing skills
- Research
- Mid-level
- Health insurance
- Tuition reimbursement
BeST Job Coach
JPMorganChase —Columbus, OH
- Full-time
- Microsoft Excel
- Working with individuals with disabilities
- Mid-level
- Health insurance
- Tuition reimbursement
2d
Business Banking Counsel
JPMorganChase —Columbus, OH
- $104,500 - $175,000 a year
- Full-time
- Writing skills
- Mid-level
- 3 years
- Health insurance
- Tuition reimbursement
12d
Product Manager - Store My Document Team
JPMorganChase —Columbus, OH
- Full-time
- 5 years
- Bachelor of Science
- Office
- Health insurance
- Tuition reimbursement
Quant Analytics Senior Associate
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- 3 years
- AWS
- Health insurance
- Tuition reimbursement
Product & Experience - Business Management - Associate
JPMorganChase —Columbus, OH
- Full-time
- Word processing
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
2d
Risk Management - Risk Management & Compliance Governance Director
JPMorganChase —Columbus, OH
- Full-time
- 7 years
- Computer Science
- Office
- Health insurance
- Tuition reimbursement
J.P. Morgan Wealth Management - Senior Associate, Legal & Regulatory Management Coordinator
JPMorganChase —Columbus, OH
- Full-time
- Microsoft Excel
- Writing skills
- Mid-level
- Health insurance
- Tuition reimbursement
Business Banking Lending Finance Pricing Lead, Executive Director
JPMorganChase —Columbus, OH
- Full-time
- Office
- Finance
- Analysis skills
- Health insurance
- Tuition reimbursement
Home Lending Modeling & Strategic Forecast - Senior Associate
JPMorganChase —Columbus, OH
- Full-time
- 5 years
- Office
- Finance
- Health insurance
- Tuition reimbursement
Data and Analytics - Business Insurance Data Science Executive Director
JPMorganChase —Columbus, OH
- $204,250 - $285,000 a year
- Full-time
- Office
- Master's degree
- SQL
- Health insurance
- Tuition reimbursement
12d
Data Owner, Sr. Associate - Business Banking
JPMorganChase —Columbus, OH
- Full-time
- Azure
- Mid-level
- 3 years
- Health insurance
- Tuition reimbursement
Associate Data Owner-US Wealth Management
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- 3 years
- SQL
- Health insurance
- Tuition reimbursement
Risk Management - Business Banking Credit Officer - Vice President
JPMorganChase —Columbus, OH
- Full-time
- Office
- Bachelor's degree
- Senior level
- Health insurance
- Tuition reimbursement
2d
Compliance - Legal, Controls, CCOR, Resiliency & Audit Product Analyst Senior Associate
JPMorganChase —Columbus, OH
- Full-time
- Office
- 8 years
- Product management
- Health insurance
- Tuition reimbursement

I want to receive the latest job alert for jp morgan document processing in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

jp morgan document processing jobs near columbus

Home Lending Account Specialist I Bilingual English and Spanish Required

JPMorganChase -
Columbus, OH

Apply Now

Job Details

Full-time
1 day ago

Benefits

Health insurance
Tuition reimbursement
Retirement plan

Qualifications

Foreign language proficiency
Confidential information handling
Phone communication
Professional ethics
High school diploma or GED
Managing clients in a customer support role
Computer skills
Customer support
Client interaction via phone calls

Full Job Description

JOB DESCRIPTION

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Home Lending Account Specialist within the Chase brand, you will be responsible for providing exceptional service by managing incoming calls from customers inquiring about their mortgage accounts. Being the primary point of contact, you will be thoroughly trained in the product to address any questions our customers might have, from simple payment inquiries to more complex issues such as escrow. You will collaborate with internal specialists to ensure our customers have access to experts for further assistance if needed. As a representative of the Chase brand, you will strive to deliver exceptional client service by assisting our customers throughout their mortgage needs, offering options and finding the right solutions. Our team members are dynamic, proactive, adaptable to change, maintain a positive attitude, continuously develop their skills, and contribute to achieving the organization's broader objectives.

Job Responsibilities

Own the customer experience from start to finish while treating customers with respect and displaying empathy
Inspires customer confidence through business knowledge, reliability, and making appropriate decisions on behalf of our customers quickly and effectively
Balance the competing responsibilities and goals of a metrics-driven environment
Demonstrate resiliency and extreme adaptability in a fast-paced environment
Navigate multiple technologies while staying engaged with our customers
Document customer account activities thoroughly and concisely
Demonstrates personal excellence including punctuality, reliability, integrity, and accountability
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Leverages business knowledge, tools and resources to deliver results that meet all Regulatory, Compliance, quality standards and departmental practices
Maintain the highest standards of honesty, fairness and ethics. May be exposed to confidential information
Effectively prioritize work, critical thinking and exercise independent judgement to ensure efficiency

Required Qualifications, Capabilities, and Skills

High School diploma/GED required
Reading and speaking in both Spanish and English fluently is required for this role
Minimum of one year of customer interaction or customer support, either by phone or face-to-face
Must be willing to work in an environment that requires 100% high volume phone-based customer interaction
Detail oriented with exceptional communication, interpersonal and problem solving skills
Proven ability to work effectively in a fast-paced environment
Ability to think strategically, understand the business objectives, and translate them into actionable items
Strong desire to learn and become better educated in the mortgage industry
Demonstrated ability to work independently and as a member of a high performing team
Maintain the highest standards of honesty, fairness and ethics. May be exposed to confidential information
Intermediate analytical, computer, and research skills

Work Schedules:

This is a hybrid (3 days in office / 2 days remote) role located in Columbus, subject to change. Work schedule will vary and specific information will be provided by the hiring manager and subject to change based on business needs.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Apply Now

Refine Your Search

jp morgan document processing jobs in columbus

Home Lending Account Specialist I Bilingual English and Spanish Required

Senior Executive Administrative Assistant

Finance Insights Product Analyst-Senior Associate

Quality Analyst II

Product Manager, Vice President

Wealth Management Executive Office Analyst

BeST Job Coach

Business Banking Counsel

Product Manager - Store My Document Team

Quant Analytics Senior Associate

Product & Experience - Business Management - Associate

Risk Management - Risk Management & Compliance Governance Director

J.P. Morgan Wealth Management - Senior Associate, Legal & Regulatory Management Coordinator

Business Banking Lending Finance Pricing Lead, Executive Director

Home Lending Modeling & Strategic Forecast - Senior Associate

Data and Analytics - Business Insurance Data Science Executive Director

Data Owner, Sr. Associate - Business Banking

Associate Data Owner-US Wealth Management

Risk Management - Business Banking Credit Officer - Vice President

Compliance - Legal, Controls, CCOR, Resiliency & Audit Product Analyst Senior Associate

I want to receive the latest job alert for jp morgan document processing in columbus

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected