Top 6 jr. salesforce developer Jobs in columbus

Amazon Connect Technical Lead, Contact Center
TELUS Digital —Columbus, OH
- $152,618 - $179,550 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
Salesforce Life Science Technology Lead
Accenture —Columbus, OH
- $68,300 - $218,800 a year
- Full-time
- Mid-level
- 3 years
- Machine learning
- Paid holidays
- Disability insurance
Junior Salesforce Developer (Software Development Specialist 2)
State of Ohio - Medicaid —Columbus, OH
- $36.90 - $54.17 an hour
- Overtime
- Computer Science
- Driver's License
- Travel
- Paid holidays
- Health insurance
15h
Life Science Senior Manager
Deloitte —Columbus, OH
- $189,200 - $372,900 a year
- Full-time
- Microsoft Word
- Computer Science
- Up to 50% travel
4d
Application Security Engineer
H.W. Kaufman Group —United States
- Full-time
- Remote
- 5 years
- Salesforce
- Analysis skills

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Amazon Connect Technical Lead, Contact Center
TELUS Digital —Columbus, OH
Experience: Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience with 5+ years of experience in contact…
$152,618 - $179,550 a year
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Amazon Connect Technical Lead, Contact Center

TELUS Digital -
Columbus, OH

Apply Now

Job Details

Full-time
$152,618 - $179,550 a year

Qualifications

Salesforce Service Cloud
Feature validation testing
Computer science
Systems integration
Node.js
Computer Science
Requirements design
Team leadership
Call center experience
5 years
Product testing in engineering
Implementing cloud migration projects
Configuration management
Integration Architecture Design (Architecture design skills)
Enterprise solutions implementation
Application deployment
AWS Certified Solutions Architect – Associate
Scalable systems
Quality assurance within IT
Business consulting
Technology security practices
Java
Infrastructure architecture design
Programming languages
IVR
Bachelor’s degree in engineering
Cloud service support
Integration Platforms (Enterprise solutions)
Data reporting support
Mentoring

Full Job Description

Who We Are

Welcome to TELUS Digital where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences, all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

The Opportunity

The Amazon Connect Technical Lead is the senior technical authority for complex Amazon Connect implementations, specializing in the Amazon Connect and AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis.

This role is responsible for leading the technical project delivery team, translating high-level business goals into robust, secure, and scalable technical designs leveraging the Amazon Connect / AWS ecosystem and its associated APIs.

Responsibilities

Design & Architecture Governance: Collaborate with Solution Architects to define the end-to-end system design. Create blueprints for IVR/Voice workflows, omni-channel routing, ticket lifecycles, and key integration points. Finalize and own the Technical Design Document.
Technical Decision Authority: Validate and confirm the technical approach and architecture, ensuring alignment with best practices and client security requirements. Approve configuration changes, custom application deployments, and drive complex technical issues to resolution.
Team Leadership & Client Consultation: Provide strategic technical oversight, mentorship, and support to Application and Quality Engineers. Serve as the primary technical consultant to clients, leading discovery sessions, design workshops, and performing configuration reviews.
Quality Assurance Support: Coordinate with the Quality Engineer to ensure thorough testing of all agent, customer, and business experiences. Review and validate test cases, with focus on experiences.
Project Delivery Alignment: Ensure clear and continuous communication between the technical delivery team, the Project Manager, and the Client. Proactively identify scope creep and potential technical blockers to prevent cost leakages and ensure the final solution is easily maintainable by the client’s operations team.

Capabilities & Experience

Experience: Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience with 5+ years of experience in contact center solutions, with at least 4 years in a technical leadership or architect role for CCaaS deployments.
Architectural Design & Strategy: Proven ability to design and build complex, scalable, and resilient omnichannel Customer Experience (CX) solutions leveraging the Amazon Connect and AWS Services.
Integration Expertise: Deep experience architecting and implementing seamless integrations between Amazon Connect / AWS and external systems (e.g., CRM, WFM, ERP).
Data & Reporting: Proficiency in contact center reporting, analytics, and ensuring data consistency across the platform.
Consultative & Mentorship: Ability to lead technical discovery, provide solution demonstrations, mentor junior staff, and translate high-level business requirements into detailed technical specifications.

Preferred Qualifications

AWS Professional Certification(s) (e.g., AWS Certified Cloud Practitioner,AWS Certified Solutions Architect – Associate,AWS Certified Developer – Associate).
Experience leading migration projects from legacy platforms (e.g., Salesforce Service Cloud, Five9, Genesys)
Experience with Amazon Connect / AWS services (Lambda, Lex, Polly, S3, Kinesis, DynamoDB, etc.).
Hands-on experience with other CCaaS solutions is a strong asset
Strong programming skills in Python, Java, or Node.js.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

Compensation Range: $152,618 - $179,550

Apply Now

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jr. salesforce developer jobs in columbus

Amazon Connect Technical Lead, Contact Center

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