Company Description
Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.
We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.
Job Description
The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. Advanced ability to assess documents, has a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters. The position requires advanced software aptitude in those programs used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment. The Document Production Workflow Coordinator may require the training of team members, and may be responsible for the day-to-day coordination of workflow within a shift or site.
- Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed
- Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues
- Acts as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team
- Identifies and corrects errors in complex business documents to ensure quality of return product to requesters
- Detects formatting and compositional errors in documents; verifies citations are properly formatted
- Checks corrected proofs of documents against mark-up for comparison and quality assurance
- Adheres to and monitors team members’ adherence to formatting standards, utilizing generally accepted proofreading marks and use of standard reference resources, with an understanding of the client's business environment.
- Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work
- Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for document production work
- Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client’s expectations for quality, timeliness and service
- Trains more junior staff members, as needed
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Communicates with manager and/or client on job or deadline issues in a timely and professional manner
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Assists the Lead, Supervisor or Manager in the execution of administrative and/or other procedures or systems across impacted team members
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Facilitates team’s adherence to company policies (conduct, attire, performance, attendance)
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Works collaboratively, demonstrating open and flexible communication, within and across team members
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Contributes to recommendations for individual development goals, trainings, or performance expectations to Lead, Supervisor or Manager to enhance team skill levels and quality outputs
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Interact with clients in person, over the phone or electronically.
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Adhere to Williams Lea policies in addition to client site policies.
Qualifications
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Bachelor’s degree or equivalent with years of experience able to substitute
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Minimum of 3 years prior office experience, proofreading, word processing or document production experience
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Advanced knowledge of Microsoft Office suite; able to technically troubleshoot applicable software specific to the business/client
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MS Office (Word, Excel, PowerPoint) certification desired
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Advanced knowledge of document production and/or proofreading procedures and/or generally accepted practices
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Extensive experience in business terminology, document production and/or proofing formats; skill and efficiency in use of reference resources
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Attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results
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Excellent verbal and written communication and interpersonal skills necessary in order to communicate questions and/or suggestions to client and other team members in a professional and customer service oriented manner
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Ability to work in a fast-paced, deadline driven team environment
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Good judgment and organizational skills with sound decision-making ability and solutions-oriented approach with the ability to ask for and follow directions
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Ability to work both independently and collaboratively as part of a team; self-motivated to ensure own production
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Communicate with team members, Lead, Supervisor, Manager and/or Client on job or deadline issues
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Must be able to meet deadlines and complete all projects in a timely manner.
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Ability to handle sensitive and/or confidential documents and information.
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Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
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Must work well in a team environment.
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Must be able to interact effectively with multi-functional and diverse backgrounds.
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Ability to work in a fast-paced environment.
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Must be self-motivated with positive can-do attitude.
Additional Information
The salary range for this role at the noted RRD location is $18.99 - $26.59 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
#WLOH
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
