Top 13 Lead member service representative Jobs in Columbus

Lead Member Service Representative
KEMBA Financial Credit Union —Columbus, OH
- $26 - $30 an hour
- Full-time
- Mid-level
- 3 years
- Organizational skills
Quick Apply
Retail - Boutique Lead, Boutique Management (Easton Town Center)
Aritzia —Columbus, OH
- Part-time
- Mid-level
- Retail management
- Leadership
Evening Patient Access Representative Lead
Equitas Health, Inc. —Columbus, OH
- $20.43 - $24.52 an hour
- Part-time
- HIPAA
- Mid-level
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
Credentialing Coordinator, Lead
Orthopedic One —Westerville, OH
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
2d
Early Morning Stock Associate (Lead)
Ross Stores —Columbus, OH
- $14.00 - $16.90 an hour
- Full-time
- Merchandising
- Sanitation
- Ability to lift 25 pounds
- Commuter assistance
- Health savings account
Quick Apply
Call Center-Lead Guest Recovery Rep
City Barbeque, LLC —Dublin, OH
- $16.50 an hour
- Full-time
- Word processing
- Mid-level
Quick Apply
Canada Patient Support Program Lead
Gifthealth Inc —Columbus, OH
- Full-time
- Computer literacy
- Mid-level
- 3 years
Quick Apply
1d
Front End Lead – A Proper Garden
A Proper Garden —Delaware, OH
- $20 - $25 an hour
- Weekends as needed
- Merchandising
- Communication skills
- Entry level
Quick Apply
Stockroom Lead Associate Part Time
Tommy Hilfiger —Sunbury, OH
- Part-time
- Merchandising
- Mid-level
- Retail management
- Paid holidays
- Disability insurance
Lead Store Associate
Curaleaf —Westerville, OH
- $17.50 - $19.25 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- High school diploma or GED
- Disability insurance
- 401(k)
Quick Apply
3d
Lead Team Member
Circle K —Dublin, OH
- $17.50 - $18.00 an hour
- Weekends as needed
- Ability to walk for extended periods
- Merchandising
- Basic math
6d
Area Merchandiser Lead
PRE-US —Columbus, OH
- $17 an hour
- Part-time
- Merchandising
- Mid-level
- High school diploma or GED
Quick Apply

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Retail - Inventory Manager, Inventory Management (Easton Town Center)
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Lead Member Service Representative
KEMBA Financial Credit Union —Columbus, OH
Provides a high level of sales and service support for all inbound Member activity that results from branch visits and/or Member calls.
$26 - $30 an hour
Quick Apply
Retail - Boutique Lead, Boutique Management (Easton Town Center)
Aritzia —Columbus, OH
To seamlessly own or escalate the invisible details across People, Clients, Product, Space, Risk and Operations that enable an exceptional shopping experience.

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Lead Member Service Representative

KEMBA Financial Credit Union -
Columbus, OH

Quick Apply

Job Details

Full-time
$26 - $30 an hour

Qualifications

Mid-level
3 years
Organizational skills
Communication skills

Full Job Description

Title: Lead Member Services Representative

Reports to: Branch Manager

Supervises: None

Status: Non-Exempt

Objective

The Lead Member Services Representative provides the main level of sales support and acts as a resource to the Branch Manager. This position is responsible for achieving departmental standards, sales goals, and tracking sales activity.

Duties and Responsibilities

First and foremost, responsible for taking care of members and providing consistent solutions to meet their needs.
Assumes responsibility for the effective and professional performance of Member sales and service-related functions:
- Recommends products and services that assists in meeting Member's financial needs
- Resolves Member issues through listening, problem solving, and offering solutions
- Meets or exceeds all sales, service and productivity goals established for this position
- Answers and responds to Member inquiries and questions
- Performs file maintenance and account changes as necessary
- Assumes teller line functions including, but not limited to, transactions for business members, balancing drawer, vault, and recycler
- Assists members both inside and outside and with ITM machines
- Maintains audit controls including, but not limited to, dual control, key control, logs/reports, alarms, safe deposit box, and all teller-related audit responsibilities
Professionally services basic member activity, including, but not limited to:
- Processes changes of address and add additional names to accounts
- Places check orders and order replacement ATM / debit cards
- Sets up direct deposit and process wire transfers and stop payments
- Processes printouts of statements and check copies as requested
- Opens deposit accounts.
Motivates staff to cross-sell services, provide referrals, and promote automated services
Provides feedback to sales staff and Branch Manager
Ensures Member satisfaction by implementing a system to address Member complaints and resolve account-related problems, in the Branch Manager’s absence
Provides regular feedback and support to department Associates and Branch Manager:
- Recognizes and rewards Associates for achievement
- Acts as a role model and motivator
Proactively offers new services for existing Members and non-Members:
- Initiates outbound telemarketing activities that will result in the acquisition of qualified new memberships and an increased level of products/services utilization by all Members
- Qualifies and originates loan and deposit services for Members in a manner consistent with policy and procedures
- Targets, sells, and originates new memberships for all qualified non-Member candidates
- Provides financial management and planning services consistent with KEMBA’s goal to promote Members’ financial well-being
Provides a high level of sales and service support for all inbound Member activity that results from branch visits and/or Member calls
Maintains an up-to-date status of all sales and service activity with routine reporting to management
Registers with the Nationwide Mortgage Licensing System (NMLS) as a Mortgage Loan Originator (MLO) and maintain and renew the registration in addition to completing related compliance training as directed by KEMBA
Closely coordinates with all support areas for the effective processing and servicing of new and existing business for both loans and deposits
Regularly attends community events and serves as an advocate for KEMBA and the branch
Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs
Relates to others beyond giving and receiving instructions:
- Communicates with coworkers or peers without exhibiting behavioral extremes
- Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
- Responds appropriately to criticism from a supervisor
Performs other duties as required by management

Required Qualifications

High school diploma or equivalent education and experience
Three+ years of experience in the Financial Services Industry
Strong and consistent results for the past year or more in Sales, Service and Controls.
Strong organizational skills and attention to detail
Must value a high degree of accuracy
Professional demeanor
Effective communication skills

Physical Demands

The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.

The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.

Quick Apply

Refine Your Search

lead member service representative jobs in columbus

Lead Member Service Representative

Retail - Boutique Lead, Boutique Management (Easton Town Center)

Evening Patient Access Representative Lead

Credentialing Coordinator, Lead

Early Morning Stock Associate (Lead)

Call Center-Lead Guest Recovery Rep

Canada Patient Support Program Lead

Front End Lead – A Proper Garden

Stockroom Lead Associate Part Time

Lead Store Associate

Lead Team Member

Area Merchandiser Lead

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