Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
Order & Post-Purchase Operations
Monitor daily DTC order flow across SAP, eCommerce platforms, and OMS systems, ensuring orders are processed, fulfilled, and closed on time.
Track, triage, and resolve order exceptions (payment issues, holds, address errors, inventory mismatches, failed integrations).
Support post-purchase operations including fulfillment, shipping, returns, and customer care workflows.
Ensure alignment between SAP inventory levels, 3PL stock, and e-commerce availability.
Coordinate with Customer Care to address order issues, delays, and stock shortages, ensuring timely customer-facing communication.
Reporting & Analytics
Track DTC order health, SLAs, operational KPIs, backlog trends, and fulfillment accuracy.
Compile and distribute weekly reporting from Customer Care, 3PLs, and warehouse partners on escalations and critical issues.
Analyze operational data to identify trends, risks, and efficiencies, presenting findings and recommendations to leadership.
Support product demand and inventory planning processes, understanding cross-functional impacts on SLAs, stock allocation, and fulfillment.
Process Improvement & Cross-Functional Support
Act as a liaison between DTC, Supply Chain, Technical team (MSP), 3PL, and platform teams to ensure alignment on processes, reporting, and escalations.
Collaborate with Sr. DTC Lead, Demand Manager, and Growth Strategist on operational initiatives and business projects.
Participate in continuous improvement efforts to reduce operational friction, increase fulfillment accuracy, and optimize inventory usage.
Contribute to out-of-stock management processes, including onsite messaging, forecasting support, and proactive mitigation.
Support documentation creation for SOPs, workflows, and process maps.
SAP & Systems Management
Basic investigation and escalate SAP issues impacting order flow, stock availability, or reporting.
Ensure SAP eCommerce OMS integration health through daily checks and exception monitoring.
Participate in user acceptance testing (UAT), system enhancements, and platform updates.
Role requires 5% on site.
Basic Qualifications:
2+ years in digital commerce, order management, supply chain operations, or similar roles
2+ years of experience with operational reporting, KPI tracking, and issue triage
Understanding of working in agile environments (daily standups, sprint planning, retro)
2+ years of experience working in enterprise environments with structured processes and deadlines
Proficiency in Microsoft excel (formulas, pivot tables, lookups).
Experience using Power Query, SQL, or similar data tools.
Analytical ability with strong data interpretation and problem-solving skills.
Able to collaborate with cross-functional teams.
High attention to detail, accuracy, and process discipline.
Highly organized, able to manage multiple tasks in a fast-paced environment.
Bachelor’s Degree
Preferred Qualifications:
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 10/13/2026.
Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:
Accenture Flex Jobs
Role Location Hourly Salary Range
California $25.00 to $35.00 dollars per hour
Cleveland $25.00 to $35.00 dollars per hour
Colorado $25.00 to $35.00 dollars per hour
District of Columbia $25.00 to $35.00 dollars per hour
Illinois $25.00 to $35.00 dollars per hour
Maine $25.00 to $35.00 dollars per hour
Maryland $25.00 to $35.00 dollars per hour
Massachusetts $25.00 to $35.00 dollars per hour
Minnesota $25.00 to $35.00 dollars per hour
New York $25.00 to $35.00 dollars per hour
New Jersey $25.00 to $35.00 dollars per hour
Virginia $25.00 to $35.00 dollars per hour
Washington $25.00 to $35.00 dollars per hour
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
