Top 7 Manager email and chat digital operations Jobs in Columbus

Manager Ticketing Services
The Ohio State University —Columbus, OH
- Full-time
- Background check
- Inventory management
- Pass drug screening
10d
Technology Manager - Customer Web & Mobile Platforms
AEP Service Corporation —Columbus, OH
- $136,539 - $177,503 a year
- Full-time
- Computer Science
- Office
- Supervising experience
- Tuition reimbursement
3d
Customer Success & Operations Coordinator
Transit & Flow —Columbus, OH
- $35,568 - $50,000 a year
- Part-time
- Hybrid work
- Google Workspace
- Sales
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Youth Services Librarian (40 hrs.) Barnett Branch
Columbus Metropolitan Library —Columbus, OH
- $51,064.00 - $68,619.20 a year
- Full-time
- Computer literacy
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
3d
9148 - Store Manager (H)
Lids —Sunbury, OH
- Full-time
- Ability to walk for extended periods
- Merchandising
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
6612 - Store Manager (H)
Lids —Sunbury, OH
- Full-time
- Ability to walk for extended periods
- Merchandising
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Regional EHS Safety Manager
USIC —Columbus, OH
- Full-time
- Customer service
- Research
- Analysis skills
Quick Apply
2d

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Manager Ticketing Services
The Ohio State University —Columbus, OH
Assists with the implementation and maintenance of customer service standards, communication strategies, and operational procedures designed to enhance the fan…
10d
Technology Manager - Customer Web & Mobile Platforms
AEP Service Corporation —Columbus, OH
Bachelor’s degree in computer science, engineering, business, or related technical field is required. Lead, develop, and retain a high-performing technology…
$136,539 - $177,503 a year
3d

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manager email and chat digital operations jobs near columbus

Manager Ticketing Services

The Ohio State University -
Columbus, OH

Apply Now

Job Details

Full-time
10 days ago

Qualifications

Live chat
Optimizing workflow processes
Website maintenance
Knowledge management
Managing customer accounts
Email customer support
Texting/chatbox tools
Account maintenance
Constituent services
Phone communication
Communication accessibility accommodations
Inventory management
Team leadership
In-person customer service
Metrics Reporting
Mid-level
Event ticket sales
Bachelor's degree
Continuous improvement
Content development
Customer engagement
Quality improvement
Venue customer assistance
Customer service knowledge base
Content implementation
Management reporting
Events management
Strategic communications
Business operations
Customer satisfaction improvement

Full Job Description

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected] . If you have questions while submitting an application, please review these frequently asked questions .

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please l og in to Workday to use the internal application process.

Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title:

Manager Ticketing Services

Department:

Athletics | Ticket Office

Job Description

The Manager, Ticketing Services supports customer service and ticket operations for Ohio State Athletics by assisting ticket holders, managing assigned event responsibilities, and contributing to the delivery of a high-quality fan experience. This position serves as a primary resource for ticket holders and constituents, providing service through phone, email, live chat, and in-person interactions while fostering a positive and customer-focused experience. Assists with the implementation and maintenance of customer service standards, communication strategies, and operational procedures designed to enhance the fan experience and support department goals. Responsibilities include resolving customer issues, coordinating account maintenance and ticket fulfillment activities, facilitating ticket exchanges and accessibility accommodations, and ensuring accurate and timely communication across all customer touchpoints. Monitors customer interactions, service metrics, and feedback trends to identify opportunities for continuous improvement and operational efficiency. Maintains automated phone and chat messaging systems, customer service knowledge resources, and related content to support accurate and consistent service delivery. Collaborates with the Athletics Digital team to maintain and update ticketing-related webpages and online customer information.

The Manager oversees ticket operations for assigned events, including event programming, invoicing, inventory management, allocation, distribution, reporting, reconciliation, and fulfillment. This role collaborates closely with sales, marketing, development, business operations, and event management staff to ensure successful event execution and achievement of departmental objectives. Additionally, this position supports customer service and operational functions at home football games, concerts, and special events at Ohio Stadium and other Athletics venues; provides leadership and guidance to student employees; and assists the ticket office management team with operational initiatives, process improvements, and special projects.

Ohio State Athletics fosters a fast-paced, collaborative, and innovative environment where continuous improvement, adaptability, and exceptional customer service are highly valued.

Minimum Required Qualifications

Bachelor's degree or equivalent experience. 0 years of relevant experience required. 0-2 years of relevant experience preferred.

Function: Athletics

Sub-Function: Athletic Ticketing Operations

Career Band: Specialized

Career Level: S1

Additional Information:

Location:

Schottenstein Center (0081)

Position Type:

Regular

Scheduled Hours:

Shift:

Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .

The university is an equal opportunity employer, including veterans and disability.

Apply Now

Refine Your Search

manager email and chat digital operations jobs in columbus

Manager Ticketing Services

Technology Manager - Customer Web & Mobile Platforms

Customer Success & Operations Coordinator

Youth Services Librarian (40 hrs.) Barnett Branch

9148 - Store Manager (H)

6612 - Store Manager (H)

Regional EHS Safety Manager

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