Top 8 Medical scheduling care coordinator Jobs in Columbus

Patient Care Coordinator
Total Care Connect —Columbus, OH
- Full-time
- Computer literacy
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Orthopedic Patient Care Coordinator
Hand and Microsurgery Associates —Columbus, OH
- From $25 an hour
- Full-time
- Surgery
- Mid-level
- Perioperative Care
Quick Apply
Medical Office Coordinator - OrthoNeuro
SCA Health —Westerville, OH
- $17.50 - $22.00 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
6d
Patient Care Coordinator
The Ohio State University —Columbus, OH
- $58,700 - $73,400 a year
- Full-time
- Background check
- Surgery
- Computer literacy
Care Coordinator (MRC)
LifeHealth LLC —Columbus, OH
- $21.37 an hour
- Weekends as needed
- Military
- Computer literacy
- Mid-level
- Dental insurance
Quick Apply
Lead Home Care Service Coordinator
Arcadia Home Care and Staffing – an Addus family company —Westerville, OH
- $24 - $25 an hour
- Full-time
- Computer literacy
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Hearing Ambassador (Patient Care Coordinator)
NationsBenefits, LLC —Columbus, OH
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Opportunities for advancement
Quick Apply
Remote Transportation Care Coordinator
ACC PREMIERE —Columbus, OH
- $11.50 - $12.00 an hour
- 8 hour shift
- Remote
- 2 years
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply

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Patient Care Coordinator
Total Care Connect —Columbus, OH
Conduct outbound calls, texts, and emails to eligible health plan members, leading with education about their preventive care benefits before asking them to…
Quick Apply
Orthopedic Patient Care Coordinator
Hand and Microsurgery Associates —Columbus, OH
Handle patient calls, portal messages, and voicemail requests promptly and professionally. You'll collaborate closely with patients, providers, therapy staff,…
From $25 an hour
Quick Apply

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Patient Care Coordinator

Total Care Connect -
Columbus, OH

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Customer relationship building
Phone communication
Client rapport building
High school diploma or GED
Documentation tools
Productivity software
Technical Proficiency
Client interaction via phone calls

Full Job Description

Patient Care Coordinator
Location: Columbus, OH (on-site)
Employment Type: Full-time, Hourly

Schedule: Monday–Friday, one of two shifts — Early: 8:00 AM–5:00 PM, or Late: 11:00 AM–8:00 PM.
Benefits: Health, dental, vision insurance; paid time off; 401(k)/retirement; disability

Support members with receiving the preventive care they deserve — one phone call at a time. This is a 100% phone-based role from our Columbus office, built on real conversations that make healthcare feel a little easier to navigate.

About Total Care Connect
Total Care Connect (TCC) is a mobile integrated health organization delivering in-home clinical and preventive care to members across Ohio and surrounding regions. Our clinical and field teams provide those in-home visits — and you'll be the friendly voice on the phone who helps make that connection happen, working entirely from our Columbus office.
We serve health plans, health systems, and provider-based organizations by reaching members where they are, improving access, closing care gaps, and reducing avoidable emergency room visits and hospitalizations with a focus on high-quality member experience and coordinated care across our clinical and administrative teams.

Position Summary
The Patient Care Coordinator connects health plan members to preventive healthcare services offered through TCC — educating members about in-home preventive care visits and helping them get scheduled. In this role, you'll lead with a member-centric approach with an emphasized focus on member education: taking the time to explain what an in-home visit includes, how it's covered by insurance, and how it complements the care provided by a member's primary care provider, before ever asking them to schedule. You'll often be reaching members who have lost touch with seeking and receiving health care, and simply, may just not be expecting the call, so a little warmth and patience goes a long way — building trust matters more than rushing through the conversation.

Key Responsibilities

Conduct outbound calls, texts, and emails to eligible health plan members, leading with education about their preventive care benefits before asking them to schedule
Clearly explain what a visit includes, how it's covered by insurance, and how it fits alongside their existing care — addressing common questions and concerns proactively
Use approved scripts and resources to explain available preventive care services and guide interested members toward scheduling
Schedule visits with an emphasized focus on meeting the members when and where they’re at, while also keeping route efficiency in mind to minimize waiting times for field providers to arrive
Verify member eligibility and maintain accurate, up-to-date contact information
Document every contact attempt and outcome immediately and accurately in TCC's engagement and scheduling platform
Follow TCC's multi-touch communication process to maximize member reach
Obtain text message consent and send appointment reminders per company policy
Reschedule canceled or missed appointments promptly to minimize care gaps
Collaborate with our clinical and scheduling teams to ensure seamless care
Maintain confidentiality of all member information in compliance with HIPAA

What Success Looks Like
This is a fast-paced, high-touch, member-facing role — but at its heart, success means genuinely helping members feel comfortable saying yes to care they need, one thoughtful conversation at a time. Placing calls day in and day out takes empathy, warmth, resilience, and structured organization, alongside strong service-oriented communication skills. You'll receive direction on what success looks like, along with hands-on coaching during your onboarding and ramp-up period.

Qualifications
Required

High school diploma or equivalent
Consultative, educator-style communicator — comfortable explaining information clearly and building trust through conversation
Service-oriented approach when engaging with members, with the ability to maintain composure while responding to difficult conversations
Resilient and persistent — comfortable reaching out to people who don't always respond to calls or text messages and/or aren't initially interested in addressing their healthcare needs
Highly organized, reliable, and self-motivated with attention to detail
Embraces and welcomes operating in a fast-paced environment, while navigating change with a positive mindset
Comfortable in a fully phone-based, desk role — this position does not include field or in-person visits
Proficient with basic technology applications and tools, including Microsoft Office
Ability to sit and work at a phone/computer workstation for the duration of a shift

Preferred

1–2 years of experience in healthcare member engagement, outreach, care coordination, medical scheduling, or a healthcare-focused call center
Experience in benefits counseling, patient/member education, or health coaching
Experience working with Medicaid or Medicare managed care populations

Familiarity with EMR or healthcare documentation systems
Comfort with mapping tools or basic route/logistics thinking to support efficient scheduling

Why Join Total Care Connect

Be part of a mission-driven, member-first organization that prioritizes improving access to preventive care for underserved, high-needs communities across Ohio
Join a team that believes in serving members when and where they’re at, with an unwavering commitment to TCC’s values in compassionate care, warm empathy, and building relationships based on trust
Pursue a career that will support you with your professional growth and development, including hands-on coaching and access to leaders passionate about improving the quality of healthcare for all Ohioans
Competitive hourly pay for the Columbus market, with room to grow toward the top of the range based on performance

This employer participates in E-Verify, a program that verifies an employee’s identity and employment authorization to work in the United States after hire.

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Refine Your Search

medical scheduling care coordinator jobs in columbus

Patient Care Coordinator

Orthopedic Patient Care Coordinator

Medical Office Coordinator - OrthoNeuro

Patient Care Coordinator

Care Coordinator (MRC)

Lead Home Care Service Coordinator

Hearing Ambassador (Patient Care Coordinator)

Remote Transportation Care Coordinator

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