JOB DESCRIPTION
Join the Chase Consumer Bank Digital Accessibility Team, enabling culture, habits, tools, data, and support to help teams deliver fully accessible digital experiences for every customer. As the Executive Director, Accessibility Director, Accessibility Tools and AI Enablement, reporting to the Managing Director, Head of Digital Accessibility, you will set strategy and lead execution for firmwide accessibility tooling and AI enablement to ensure consistent, verifiable accessibility across channels, including dynamic and agentic AI-generated experiences. You will partner closely with the Director of Accessibility Standards and the Director of Accessibility Oversight (Governance and Policy), plus product, design, and engineering leaders across lines of business.
Own a multi-year roadmap that scales accessibility through productized tooling, automation, and AI enablement, while bringing structure to dispersed AI initiatives into a coherent platform strategy. Bake accessibility into the evolving PDLC (product development lifecycle) by defining how AI systems consume requirements for design, development, and testing, and how those requirements persist for runtime-generated UIs—using repeatable patterns, rules and skills exposed via APIs, and measurable assurance.
Job Responsibilities
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Own the accessibility tooling and AI enablement product portfolio: intake, prioritization, roadmap, delivery, adoption, and outcomes.
- Measure impact with clear metrics (defect reduction, time-to-remediation, coverage, satisfaction, and risk reduction) and drive continuous improvement.
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Set the operating model for accessibility in AI-assisted and agentic delivery: strategy, principles, guardrails, evaluation, and alignment of emerging AI projects to reduce duplication and ensure consistent use of approved frameworks and patterns.
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With the Director of Accessibility Standards, define and implement assurance frameworks embedded in the PDLC that translate requirements into acceptance criteria and executable checks.
- Ensure these frameworks cover deterministic builds and non-deterministic, agentic generation (including runtime UI creation), supported by human-in-the-loop and human-on-the-loop controls and auditable evidence.
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Partner with the Director of Accessibility Oversight (Governance and Policy) to manage reputational, compliance, and operational risk for AI-generated experiences, including governance of variability inherent in non-deterministic outputs.
- Ensure internal AI tools and interfaces are accessible to employees and customers using assistive technologies.
Required Qualifications, Skills and Capabilities
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8+ years of experience in digital accessibility, implementing accessible experiences in real products at enterprise scale.
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Expert knowledge of accessibility standards and specifications, including WCAG 2.2, WAI-ARIA, and core web and platform semantics used to produce accessible experiences.
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Hands-on software engineering experience architecting, building, and shipping production systems (APIs, libraries, automation, CI or CD integrations) across web and or mobile ecosystems.
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Strong product management and product ownership for internal platforms: strategy, roadmap, prioritization, stakeholder alignment, adoption, and outcome-focused metrics or OKRs.
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Experience building or leading enterprise design systems and or component libraries, including governance and measurable adoption across many teams. Significant AI experience, including building AI-powered tooling and agentic workflows for software delivery (generation, review, remediation, test creation), plus establishing evaluation, guardrails, and quality controls to make outputs verifiable and testable.
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Experience evaluating, managing, and negotiating with accessibility vendors. Demonstrated others-centric attitude, focused on transparency and bringing value, uplifting others, sharing credit and succeeding as a team
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Demonstrated consultative and collaborative approach with skill at navigating complex organizations with a variety of objectives and personalities Demonstrates superior judgment to mitigate risk that could impact the firm's reputation
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Proven people leadership managing teams that include accessibility experts, testers, and software engineers or developers, with a track record of building high-performing, accountable teams.
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Proven ability to lead through influence and collaborate across a highly matrixed organization. Ability to communicate effectively and confidently (both verbal and written) with strong story-telling / deck-writing / public speaking and presentation skills required
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Openness to an environment of active developmental feedback from peers and managers; eagerness to work in a fast-paced, results-driven, highly dynamic environment.
- Passion for accessibility and ability to communicate the importance and value of accessibility through data, story, and influence.
Preferred Qualifications, Skills and Capabilities
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Bachelor's degree required, with preference for Computer Science, Engineering, or equivalent practical experience.
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Financial services or another highly regulated industry background.
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Breadth across large-scale UI platforms (web and or mobile) and modern front-end frameworks.
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Experience designing platform API models and governance approaches that drive consistent outcomes across many teams and technology stacks.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
