Technical Support Specialist
Proteam Solutions —Columbus, OH
- Mid-level
- Windows
- 3 years
Quick Apply
IT Business Systems Analyst (Master Data Management)
The Marzetti Company —Columbus, OH
- Full-time
- Computer Science
- System design
- Mid-level
Cyber Research Scientist (Early Career)
Battelle —Columbus, OH
- $75,000 - $105,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Wellness program
- Health insurance
Computer Network Defense Analyst
AGE Solutions —Columbus, OH
- From $85,000 a year
- Writing skills
- Mid-level
- Continuous improvement
- Paid training
- Paid parental leave
Quick Apply
Service Desk Analyst
Prepcloud —Columbus, OH
- $28 an hour
- Contract
- Mid-level
- Office
- In-person
14d
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
- $41,250 - $68,750 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- 4 years
- Wellness program
- Health savings account
10h
IT Engineer I – Real-Time Systems - Entry Level
NiSource —Columbus, OH
- $82,200 - $123,200 a year
- Full-time
- Bachelor's degree
- US work authorization
- Computer networking
1d
Computer Network Defense Analyst (EAIRS)
Horizon Industries —Columbus, OH
- Full-time
- 5 years
- Analysis skills
- Software development experience
- Loan repayment program
- Health insurance
Quick Apply
6d
Computer Network Defense (CND) Analyst
Caelum Research Corporation —Columbus, OH
- Full-time
- Hybrid work
- Analysis skills
- Senior level
- 2 years
IT Service Desk Analyst
Stanley Steemer —Dublin, OH
- $22 - $25 an hour
- Pass drug screening
- Mid-level
- Criminal background check
Quick Apply
14d
Systems Analyst - I
AmNet Services, Inc. —Hilliard, OH
- Contract
- SQL
- Experience equivalent to degree accepted
- 1 year
Quick Apply
Tech Business Analyst Sr.
Intone Networks —Columbus, OH
- $56 an hour
- Contract
- Office
- In-person
- Senior level
Service Desk Analyst
sdna global —Columbus, OH
- $22 - $25 an hour
- Contract
- Mid-level
- Continuous improvement
- In-person
Quick Apply
14d
Help Desk Analyst
DWYER INSTRUMENTS, LLC —Westerville, OH
- $22 - $29 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
4d
Cybersecurity Analyst
Leidos —Whitehall, OH
- $69,550 - $125,725 a year
- Full-time
- Azure
- AWS
- Bachelor's degree
Help Desk Analyst
Software Technology Inc —Columbus, OH
- 8 hour shift
- English
- Mid-level
- Organizational skills
Quick Apply
Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
- Contract
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
IT Helpdesk Technician
STAQ Pharma Inc —Columbus, OH
- Full-time
- Computer science
- Computer Science
- Data entry
Quick Apply
12d
IS Customer Service Analyst II - RIS
Nationwide Children's Hospital —Columbus, OH
- Full-time
- Mid-level
- 3 years
- Ability to climb stairs
11d
IT Tech Analyst
Huntington Bank —Columbus, OH
- Full-time
- Software troubleshooting
- Research
- Office

I want to receive the latest job alert for network analyst in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

network analyst jobs near columbus

Technical Support Specialist

Proteam Solutions
Columbus, OH

Quick Apply

Job Details

Qualifications

Computer operation
Customer relationship building
Phone communication
Client rapport building
Equipment troubleshooting
Windows
Desktop applications
Customer support
Productivity software
Technical Proficiency

Full Job Description

Store Technology Support Specialist (Help Desk)

Remote Columbus, OH

We are seeking a customer-focused and technically savvy Store Technology Support Specialist to provide frontline support for retail store technology systems and operations. This is a highly phone-intensive role requiring exceptional communication, problem-solving, and customer service skills. The ideal candidate thrives in a fast-paced support environment, enjoys helping others, and can confidently troubleshoot technical and operational issues while maintaining a positive customer experience.

This position serves as the first point of contact for store associates requiring assistance with hardware, software, point-of-sale (POS), networking, and procedural issues. Success in this role requires strong troubleshooting abilities, attention to detail, accurate documentation, and the ability to remain composed during both routine and urgent situations.

Key Responsibilities

Customer Support & Issue Resolution

Serve as the primary support contact for retail store associates experiencing technology-related issues.
Provide high-quality customer service while managing a high volume of inbound phone calls.
Utilize effective probing and diagnostic questioning techniques to identify root causes and determine appropriate solutions.
Guide store personnel through first-level troubleshooting procedures for hardware, software, network, and operational issues.
Resolve incidents whenever possible or escalate complex issues to Tier 2 technical support teams.

Troubleshooting & Technical Support

Diagnose and troubleshoot POS systems, store hardware, software applications, telecommunications equipment, and network connectivity issues.
Support Apple iOS devices, handheld equipment, tablets, mobile devices, and related applications.
Investigate system alerts, outages, updates, and service interruptions to provide timely resolutions.
Take appropriate action during emergency and business-critical situations to minimize operational disruptions.

Documentation & Process Management

Accurately document incidents, troubleshooting activities, resolutions, and escalations within support systems.
Maintain detailed records that support issue tracking, reporting, and future problem resolution.
Identify recurring issues and communicate trends to technical analysts and leadership teams.
Follow established support procedures while ensuring compliance with service standards.

Corporate & Cross-Functional Support

Provide technical support assistance to corporate associates through email and other communication channels.
Continuously expand knowledge of store technology systems, hardware, software applications, and operational processes.
Collaborate with Store Technology Services teams to improve support processes and customer experience.

Qualifications

Required

Minimum of 3 years of experience in a Help Desk, Technical Support, Service Desk, or Customer Support environment.
Exceptional verbal and written communication skills.
Strong customer service and interpersonal skills with the ability to build rapport quickly over the phone.
Experience troubleshooting hardware, software, networking, or POS-related issues.
Basic understanding of computer hardware, networking concepts, and system configurations.
Strong analytical and problem-solving skills.
Ability to multitask and manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications and Windows operating systems.
High School Diploma, Trade School Certification, Associate Degree, or equivalent related experience.

Preferred

Experience supporting retail technology environments.
Knowledge of Apple iOS devices and mobile technologies.
Experience supporting Point-of-Sale (POS) hardware and software.
Understanding of telecommunications equipment, wiring, and related services.
Experience using remote access and remote troubleshooting tools.

Required Candidate Screening Criteria

All candidates must include a typing test score of 50 WPM or higher on their resume.

#PSI2
#LI-JU1

Work Location: In person

Quick Apply

Refine Your Search

network analyst jobs in columbus

Technical Support Specialist

IT Business Systems Analyst (Master Data Management)

Cyber Research Scientist (Early Career)

Computer Network Defense Analyst

Service Desk Analyst

Technology Solution Center Analyst Lead

IT Engineer I – Real-Time Systems - Entry Level

Computer Network Defense Analyst (EAIRS)

Computer Network Defense (CND) Analyst

IT Service Desk Analyst

Systems Analyst - I

Tech Business Analyst Sr.

Service Desk Analyst

Help Desk Analyst

Cybersecurity Analyst

Help Desk Analyst

Help Desk Analyst - Columbus, OH

IT Helpdesk Technician

IS Customer Service Analyst II - RIS

IT Tech Analyst

I want to receive the latest job alert for network analyst in columbus

Related Searches

Explore jobs in more locations

Store Technology Support Specialist (Help Desk)

Key Responsibilities

Customer Support & Issue Resolution

Troubleshooting & Technical Support

Documentation & Process Management

Corporate & Cross-Functional Support

Qualifications

Required

Preferred

Required Candidate Screening Criteria

Job Seeker Tools

Employer Tools

Browse

Stay Connected