Employment Type:
Full time
Shift:
Day Shift
Description:
Position Purpose:
In accordance with the Mission and GuidingBehaviors; the Registration and Scheduling Coordinator coordinates patient registration,scheduling and business office functions. Ensures the collection ofaccurate and complete demographic,clinical and insuranceinformationin the process of scheduling patients for outpatient rehab services. In addition, performs registration activitiesincluding real-time eligibility verification. Informs patients of
co-pays,deductibles and co-insurance amounts andcollects payments frompatient. Provides instruction to the patient on visit preparation, prints andmails patient itineraries andrequired forms for completion if lead time allows. Obtains and processes signed physician orders to ensure complete andaccurate clinical documentation for care delivery.
What You Will Do:
- Performs activities that relate to patient scheduling, registration, real-time eligibilityverification, medical orderprocessing and dissemination of patient information.
- Determines proper scheduling requirements and/or limitations to requested service and scheduling resources (equipment, staff, room, etc)in a timely manner to ensure customer satisfaction,maintain patientflow andapproriateutilization of the service area. Coordinatesadd-on and same-day appointments with the department asrequired. Ensuresaccuratetreatment sequencing with minimal delays while maximizing therapist productivity.
- Provides patient, family and physician office education during scheduling process to informthem of preparations needed for treatment and anyadditional diagnostic testing (MBS forsome Speech Therapy services) and proper scheduling instructions. Communicates withtherapists to ensurean accurate schedule and that all patient charts are properly distributed.
- Obtains signed physician orders for all services from physicians/offices oradvisespatientthey must present a physician's order on the date of service.
- Maintains an accuracy rating which meets standards set byMCHS registration department.
Minimum Qualifications:
- High school graduate or GED is required. Associate degree or equivalentdemonstrated work experience in lieu of degree preferred.
- Experience: Two or more years' experience in physician's office, clinic, hospital businessoffice, financial service setting or related area with customer service and collection of dataand funds preferred.
Position Highlights and Benefits:
- Mount Carmel Health System recognized by Forbes in 2025 as one of America’s Best State Employers.
- Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
- Retirement savings account with employer match starting on day one.
- Generous paid time off programs.
- Employee recognition programs.
- Tuition/professional development reimbursement starting on day one.
- RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.
- Relocationassistance (geographic and position restrictions apply).
- Employee Referral Rewards program.
- Mount Carmel offersDailyPay - ifyou’re hired as an eligible colleague,you’ll be able to see how muchyou’ve made every day and transfer your money any time before payday. You deserve toget paid every day!
- Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.
Ministry/Facility Information:
Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreachsites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largestundergraduate, graduate, anddoctor of nursing programs. Ifyou’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
