Top 10 Office manager/csr Jobs in Columbus

Customer Service Representative I (Call Center)
Impact Community Action —Columbus, OH
- $18 an hour
- Extended hours
- High school diploma or GED
- Driver's License
- Travel
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BANK TELLER (CSR) - PART TIME
United Midwest Savings Bank —Columbus, OH
- $16.50 - $17.50 an hour
- Part-time
- Office
- High school diploma or GED
- Communication skills
- Paid time off
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Lead CSR/Teller - Columbus, OH - Full-Time
Fifth Third Bank —Columbus, OH
- Full-time
- Mid-level
- Office
- High school diploma or GED
9d
Float CSR/Teller- Dublin, OH - Full Time
Fifth Third Bank —Dublin, OH
- Full-time
- Office
- High school diploma or GED
- Travel
2d
Associate Analyst, Social Sustainability
Abercrombie & Fitch Co. —New Albany, OH
- Full-time
- Mid-level
- Office
- Bachelor's degree
Lead CSR/Teller - Powell, OH - Full-Time
Fifth Third Bank —Powell, OH
- Full-time
- Mid-level
- Office
- High school diploma or GED
3d
IT Manager
MA Design —Columbus, OH
- Google Workspace
- Azure
- Computer Science
- Profit sharing
- Health savings account
Project Manager (Multifamily / Mixed Use)
MA Design —Columbus, OH
- Construction site
- Office
- 8 years
- Profit sharing
- Health savings account
Inside Sales Associate (Visual Communications Specialist)
FASTSIGNS #223501 —Hilliard, OH
- $18 - $22 an hour
- Full-time
- Mid-level
- Office
- Communication skills
- Paid training
- Paid holidays
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Assistant Manager, Financial Administration - Retail Alternatives
Ultimus Fund Solutions —Columbus, OH
- Full-time
- Writing skills
- Mid-level
- Office
Quick Apply

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Customer Service Representative I (Call Center)
Impact Community Action —Columbus, OH
Managing large amounts of inbound and outbound calls in a timely manner. High-volume customer service office and/or call center environment serving low-income…
$18 an hour
Quick Apply
BANK TELLER (CSR) - PART TIME
United Midwest Savings Bank —Columbus, OH
Process customer transactions, including deposits, withdrawals, loan payments, and check cashing. Perform clerical duties such as filing, scanning, and report…
$16.50 - $17.50 an hour
Quick Apply

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Customer Service Representative I (Call Center)

Impact Community Action -
Columbus, OH

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Job Details

Full-time
$18 an hour

Qualifications

Phone communication
High school diploma or GED
Driver's License
Time-based sales targets

Full Job Description

Title: Customer Service Representative I (Call Center)

Classification: Non-Exempt

Reports to: Program Manager – Supportive Services/Call Center

Job Summary: Works directly with customers on an individual basis and/or provides program and general Agency information via telephone, e-mail and chat in a call center environment. Identifies additional customer needs and makes recommendations for referrals to additional programs. Provides customer education and referrals on a variety of topics.

Job Responsibilities:

Greets, directs, and informs customers of all agency program by phone (Call Center), e-mail, or chat. Specific time will be spent educating customers on the Home Energy Assistance Program (HEAP), Community Service Block Grant Programs (CSBG), Percentage of Income Payment Program Plus (PIPP+) and other fuel fund and all other agency programs.

Accurately enters customers’ program required information into the computerized database and files.

Understands program eligibility guidelines in order to process applications for HEAP, CSBG, and all other agency funding sources.

Print, scan and upload error-free applications containing customer’s signatures and provides completed application and required documentation into the OCEAN/Salesforce system and our internal electronic storage.

Submits daily logs/notes on case file status to the Emergency Assistance Management team and/or Director.

Attends initial orientation and periodic training sessions as required to enhance Agency and program knowledge.

Provides a quality customer service experience for all customers by providing compassionate, active listening, and responding to customers’ needs in a timely manner.

Makes referrals to other internal and external programs as needed.

Makes referrals to other community resources as appropriate.

Position meets required productivity standards established by management for taking application from target population.

CSR I candidate must be able to complete various duties while simultaneously maintaining each program’s processes rules and guidelines with a sense of urgency.

Managing large amounts of inbound and outbound calls in a timely manner.

Following call center “scripts” when handling different topics.

Identifying customers’ needs, clarify information, research every issue and providing solutions.

Assumes other duties assigned by the Program Manager, Director and/or the executive leadership.

Working Conditions and Physical Requirements:

High-volume customer service office and/or call center environment serving low-income people in crisis; and managing calls for all Agency staff and programs. Requires ability to operate telephone and personal computer for extended periods of time. May work some Saturdays and extended office hours. Occasional travel.

Competencies and Knowledge, Skills, and Abilities:

Patient, Even-tempered

Integrity and Trust

Action Oriented

Drive for Results

Strong Interpersonal Skills

Decision Quality

Problem Solving

Process Management

Excellent Customer Service Skills, in particular de-escalation

Flexibility

Verbal, Written Communication Skills

Listening; Ability to communicate complex funding rules to the customer’s level of understanding

Technical Skills (e.g., PC applications)

Functional Knowledge and Skills – examples:

Knowledge of program eligibility guidelines, call center and applications processes

Minimum Education and Qualifications:

High School diploma or G.E.D.

Valid Ohio Driver’s License and reliable transportation and ability to meet Agency insurance policy

Previous experience in a customer service role

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening

Preferred:

Prior non-profit/community action agency/human services/call center/Salesforce systems experience

Equal Opportunity Statement:

IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.

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Refine Your Search

office manager/csr jobs in columbus

Customer Service Representative I (Call Center)

BANK TELLER (CSR) - PART TIME

Lead CSR/Teller - Columbus, OH - Full-Time

Float CSR/Teller- Dublin, OH - Full Time

Associate Analyst, Social Sustainability

Lead CSR/Teller - Powell, OH - Full-Time

IT Manager

Project Manager (Multifamily / Mixed Use)

Inside Sales Associate (Visual Communications Specialist)

Assistant Manager, Financial Administration - Retail Alternatives

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