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Part Time Service Coordinator (25 Hours/Week)

Vernon Inc
Columbus, OH

Quick Apply

Job Details

Part-time
$20 - $24 an hour

Qualifications

Office supply management
Customer records maintenance
Computer operation
Managing customer accounts
Google Workspace
Office activity coordination
Customer relationship building
Account maintenance
Phone communication
Computer literacy
Spreadsheets
Service scheduling
Operations coordination planning
Client file management
Team scheduling
Mid-level
Incident Escalation
Administrative experience
Managing clients in a customer support role
Key Performance Indicators
Task prioritization
Office supply ordering
Organizational skills
Schedule creation
Management reporting
CRM system proficiency
Order tracking
Productivity software
Data accuracy checks
Escalation handling

Full Job Description

Description:

Part Time Service Coordinator (25 Hours/Week)

Company: Accord Curtains

Location: Worthington, OH

Hours: Approximately 25 hours per week

Reports To: Operations Manager

Hours: Typical schedule is approximately 7:30 AM–12:30 PM or 8:00 AM–1:00 PM, Monday through Friday. Some flexibility in start and end times may be available based on business needs and the candidate's availability.

About The Company:

Accord Curtains helps healthcare facilities create safer, cleaner patient environments by providing professional privacy curtain exchange and management services. We partner with hospitals, surgery centers, and other healthcare organizations to ensure privacy curtains remain compliant, clean, and professionally maintained while delivering exceptional customer service every step of the way.

Primary Responsibilities

This role owns scheduling, customer communication, work order coordination, operational tracking, and administrative support so our Operations Manager can focus on leading people, improving field operations, and growing the business.

The ideal candidate is highly organized, enjoys solving problems, communicates professionally, and takes pride in keeping operations running smoothly.

Primary Responsibilities

Customer Communication & Service (35%)

Serve as the primary administrative contact for customers.

Responsibilities include:

Answer incoming phone calls and emails
Respond to customer questions and service requests
Coordinate recurring curtain service visits
Schedule outpatient and special requests
Follow up with customers regarding outstanding issues
Escalate urgent operational concerns when necessary
Maintain professional customer relationships

Scheduling & Operational Support (30%)

Support efficient daily operations.

Responsibilities:

Build technician schedules
Coordinate daily routes
Schedule outpatient work
Manage work orders
Ensure technicians have complete job information
Coordinate schedule changes
Track completed work
Assist with supply coordination

Reporting & Administrative Support (20%)

Maintain operational accuracy.

Responsibilities:

Update KPI tracking spreadsheets
Verify barcode scanning completion
Track production numbers
Prepare weekly operational reports
Maintain customer records
File documentation
Assist with billing support as needed
Maintain accurate operational databases

General Office & Team Support (15%)

Help the office stay organized.

Responsibilities:

Order office supplies
Assist with onboarding paperwork
Coordinate uniforms
Prepare meeting materials
Support company events
Complete miscellaneous administrative projects
Assist leadership with special projects

Requirements:

Qualifications

Preferred:

2+ years of customer service, scheduling, administrative, or office coordination experience

Successful candidates will demonstrate:

Excellent organization
Strong written and verbal communication
High attention to detail
Ability to prioritize multiple tasks
Friendly and professional customer service
Dependability
Strong computer skills
Ability to work independently

Preferred Software Experience

Microsoft Office
Google Workspace
Excel
Scheduling software
CRM systems
General office software

What Success Looks Like

First 90 Days

Customer inquiries receive prompt responses.
Outpatient scheduling runs smoothly.
KPI reports are consistently accurate.
Customer records are well maintained.
Operations manager spends significantly less time on administrative work.

Six Months

Customers consistently receive excellent service.
Scheduling is proactive rather than reactive.
Operational reporting is dependable.
Leadership trusts the coordinator to own the administrative side of the business with minimal oversight.

Quick Apply

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Part Time Service Coordinator (25 Hours/Week)

Primary Responsibilities

Primary Responsibilities

Customer Communication & Service (35%)

Scheduling & Operational Support (30%)

Reporting & Administrative Support (20%)

General Office & Team Support (15%)

Qualifications

Preferred Software Experience

What Success Looks Like

First 90 Days

Six Months

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